Warranted Transport Officers - Kia ora to our new team in green!

Tickets & Fares Staff & Operators

The ‘Team in Green’ are here to help you on your journey. These Warranted Transport Officers (WTOs) will be on the network from Monday 16 October 2023, travelling onboard bus, train, and harbour ferry services, and visiting stops, stations, and wharfs.  

Need help getting from A to B, or help finding out what fare is right for you? The ‘Team in Green’ can help. 

This teams’ priority is to engage, encourage and educate customers about travelling with Metlink. Teams will be on the network 7 days a week to support staff and customers. As part of their role, our team in green will be checking fares. Keep your ticket handy because fines may be given to customers who have not paid. Cash is accepted on most services but use your Snapper card(external link) to save at least 25% off your fare! 

Frequently Asked Questions