Use our Customer Service pages to get information about Metlink and to provide your feedback about our services.

The pages here also provide information on finding copies of our timetables, reporting problems with the infrastructure, staying in touch with our team, and much more.

If you have any questions, comments, or concerns, you can contact us by:

Along with the speed restrictions on the line, Wairarapa services have also been affected by inconsistent running times of services and congestion once the services arrive on the Hutt Valley line. To help with the reliability of the services we have implemented a few changes to the timetable, with further changes to the Hutt Valley timetable expected later in the year These timetable changes have focussed on slight changes to running times. Time has been added in to particular spots where services have been losing time due to speed restrictions, and making travel times through certain sections more realistic. This will also allow WRL services to better meet their slots south of Upper Hutt, reducing conflict with HVL services. Although this may mean that the timetabled times are slightly longer, it will mean that the actual running times of the services will be shorter and will actually meet the scheduled times.