Use our Customer Service pages to get information about Metlink and to provide your feedback about our services.
How to connect with us
If you want to get in touch, you can do so in a few different ways - whatever works for you!
The Metlink Contact Centre's opening hours are Monday to Friday, 6am-10pm, Saturday 7am-9pm, Sunday 8am-8pm. We're open every day except Christmas Day, and over the Christmas/New Year break we are on reduced hours.
You can call our Service Centre on 0800 801 700 for help with the following:
- Planning your journey on our network
- Finding out the time of your next service
- Advising how much your journey will cost
- Talking you through using the Journey Planner
- Logging your feedback
- Reporting infrastructure issues, such as damage to a bus stop or maintenance problems at a railway station
If you need timetable and fare information outside of these hours, the following services are still available:
You can use the QR Code on the bottom right of signs at bus stops to quickly access the Real Time Information for a bus stop. These codes work like a barcode and can be scanned using an app on your mobile device - these instantly take you to page with the Real Time Information for that stop on our website.
If you follow us, you can expect information covering some of the following:
- Bus updates
- Rail updates
- Ferry updates
- Civil defence alerts
- Customer service reminders
- Invitations to have your say
- News and events
- Job vacancies
We will post to and monitor our social media accounts during the operating hours of the Metlink Service Centre.
You can send any mail to us at:
Greater Wellington Regional Council
PO Box 11646
Written feedback can be delivered in person to:
2 Fryatt Quay
Items found anywhere on the Metlink rail network are sent to the Customer Service kiosk at Wellington Station.
If you have lost an item, call 04 498 3013 Monday to Thursday between 6.30 am and 7.30 pm, Friday between 6.30 am and 8.30 pm, Saturday and Sunday between 9.30 am and 4.30 pm. You can also email firstname.lastname@example.org
Lost property is held for two weeks, then depending on the item, forwarded to the Police or charity.
If you have left something on one of the other Metlink services please contact the transport operator directly.
Lost property on a bus
Items found anywhere on the Metlink bus network are sent to the respective operator.
Each operator has different operating hours and you will need to contact them directly.
If you are unsure which operator to contact, call the Metlink Service Centre on 0800 801 700 with the route number and they will help you.