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Metlink Online Feedback

Metlink Online Feedback

We welcome your feedback.

Please let us know if you have feedback about our services. Send us a message using the form below or call the Metlink Contact Centre on 0800 801 700.

Once you submit the form, we’ll pass your feedback to the right person who will get back to you as soon as possible.

We need some details.

Please note: You are entering personal details into our form. We will not share your contact information with a third party for any reason other than contacting you about your feedback.

Please note:

Some emails sent to Metlink’s “Info” inboxes between 15 May and 15 September 2025 were not recorded because of a technical fault. If we did not respond to your request for official information or other message during this period, please re-send your email to info@metlink.org.nz

Posted signs and information subcategory
Staff subcategory
Fares subcategory
Stops, stations and wharfs subcategory
Real time information and alerts subcategory
Routes and services subcategory
Website and app subcategory
Were you using the website or the app?
Vehicles: Buses, trains or ferries subcategory
OnDemand subcategory

 

To give feedback for the On-Bus Announcement system, please use this form:

On-Bus Announcements Feedback form

 

   

 

 

 

 

 

 

To respond to a consultation, please the consultation response form page. 

Consultation Response Form

 

 

 

We can use your Snapper card number to work out what Metlink service you used and at what time. This is very helpful for narrowing down the time and place the incident occurred and retrieve CCTV faster.

Please provide detailed feedback and screenshots if possible. This helps us to fix issues a lot faster when they occur.

 

Last published: Friday, 26 September 2025 at 11:26 am