Contact us » Metlink

Staff can answer questions about train services, timetables and general information about getting around Wellington. Any lost property found on trains is sent to the Customer Kiosk.

Open hours

Monday to Friday 7.30am to 7.30pm
Weekends and public holidays 9am to 4pm

Contact numbers:

Primary: 04 462 1681
Secondary: 04 462 1682

Special hours apply over Christmas holiday period.

More information

Lost property on a bus

Fill in the lost property form.
We’ll send your details to the relevant bus operator or depot.
If your item is found, the team will contact you directly.

Lost property on the train

Items found anywhere on the Metlink rail network are sent to the Customer Service Kiosk at Wellington Station.
Fill in the lost property form, and we'll pass the message to the staff there.
Lost property is held for 7 days, then depending on the item, forwarded to the Police, unless someone has called up to claim the item before picking it up.

Lost property on the Wellington Harbour Ferry

Fill in the lost property form, or get in touch directly with East by West Ferries(external link).

Lost property form

All train ticket windows, except Wellington Station, have closed permanently.

Stations with waiting rooms and toilets inside have been fitted with automatic doors, CCTV, emergency call buttons and information call buttons that connect to the Metlink Contact Centre during their open hours.

Open hours of waiting rooms and toilets vary by station.

Wellington Station Snapper top-up window

Paper tickets are no longer sold at the ticket window, but you can purchase a Snapper card here. Top up kiosks are available in the timetable bay directly across from the ticket window.

You can purchase single tickets on board with cash. There is an ATM (cash machine) in the main concourse of the railway station.

Open hours

Monday to Thursday: 6.30am to 8pm
Friday: 6.30am to 1.15am
Saturday & Sunday: 6.30am to 2.15pm

Special hours apply over Christmas holiday period.

Write to us:

Metlink
Greater Wellington Regional Council
PO Box 11646
Wellington 6142

Written feedback can be delivered in person to:

100 Cuba Street
Te Aro
Wellington 6011

Find us on social media

Metlink has a presence on Facebook(external link) and Neighbourly(external link). We will post to and monitor our social media accounts during the operating hours of the Metlink Contact Centre.

Media enquiries

For media enquiries, please contact us by calling 021 914 266 or emailing comms@gw.govt.nz.

Metlink cares about the people in our region and supports the wellbeing of you, your whānau and our communities. Sometimes, we need a helping hand to look after our mental health.

Do you need to talk?