Contact us
You can call our Service Centre on 0800 801 700 for help with the following:
- Planning your journey on our network
- Finding out the time of your next service
- Advising how much your journey will cost
- Talking you through using the Journey Planner
- Logging your feedback
- Reporting infrastructure issues, such as damage to a bus stop or maintenance problems at a railway station
Lost property on a bus
Metlink has several operators and depots where lost property can end up. Fill in the lost property form, and we'll pass the message to the right people to look for your item. If they find your item, they’ll get in touch with you directly.
Lost property on the train
Items found anywhere on the Metlink rail network are sent to the Customer Service kiosk at Wellington Station. Fill in the lost property form, and we'll pass the message to the staff there. the Lost property is held for two weeks, then depending on the item, forwarded to the Police or charity.
You can also email lost.property@transdevnz.co.nz or call 04 498 3013 Monday to Thursday between 6.30 am and 7.30 pm, Friday between 6.30 am and 8.30 pm, Saturday and Sunday between 9.30 am and 4.30 pm.
Lost property on the Wellington Harbour Ferry
Fill in the lost property form, or get in touch directly with East by West Ferries(external link).
Write to us
Metlink
Greater Wellington Regional Council
PO Box 11646
Wellington 6142
Written feedback can be delivered in person to:
100 Cuba Street
Te Aro
Wellington 6011
Find us on social media
Metlink has a presence on several social media sites – these are Twitter(external link), Facebook(external link), and Neighbourly(external link). We will post to and monitor our social media accounts during the operating hours of the Metlink Service Centre.
Media enquiries
For media enquiries, please contact us by calling 021 914 266 or emailing comms@gw.govt.nz.
Metlink Contact Centre Open Hours
Download a copy of Contact Centre open hours [PDF, 64 KB]
| Monday to Friday | 6am - 10pm |
| Saturday | 7am - 9pm |
| Sunday & Public holidays | 8am - 8pm |
If you need timetable and fare information outside of these hours, the following services are still available:
- Journey Planner
- Real Time Information(external link)
- QR Code on the bottom right of signs at bus stops link to Real Time Information for that stop.