Contact us » Metlink

Call us 0800 801 700 Email info@metlink.org.nz

You can call our Service Centre on 0800 801 700 for help with the following:

Planning your journey on our network
Finding out the time of your next service
Advising how much your journey will cost
Talking you through using the Journey Planner
Logging your feedback
Reporting infrastructure issues, such as damage to a bus stop or maintenance problems at a railway station

Lost property on a bus

Metlink has several operators and depots where lost property can end up. Fill in the lost property form, and we'll pass the message to the right people to look for your item. If they find your item, they’ll get in touch with you directly.

Lost property on the train

Items found anywhere on the Metlink rail network are sent to the Customer Service kiosk at Wellington Station. Fill in the lost property form, and we'll pass the message to the staff there. the Lost property is held for two weeks, then depending on the item, forwarded to the Police or charity.

You can also email lost.property@transdevnz.co.nz or call 04 498 3013 Monday to Thursday between 6.30 am and 7.30 pm, Friday between 6.30 am and 8.30 pm, Saturday and Sunday between 9.30 am and 4.30 pm.

Lost property on the Wellington Harbour Ferry

Fill in the lost property form, or get in touch directly with East by West Ferries(external link).

Write to us

Metlink
Greater Wellington Regional Council
PO Box 11646
Wellington 6142

Written feedback can be delivered in person to:

100 Cuba Street
Te Aro
Wellington 6011

Find us on social media

Metlink has a presence on several social media sites – these are Twitter(external link), Facebook(external link), and Neighbourly(external link). We will post to and monitor our social media accounts during the operating hours of the Metlink Service Centre.

Media enquiries

For media enquiries, please contact us by calling 021 914 266 or emailing comms@gw.govt.nz.

Contact Centre Holiday Open Hours

Holiday Open hours 24 December 2022 to 5 January 2023

Date	Open Hours
Saturday 24 December	Usual hours, 7am - 9pm
Sunday 25 December (Christmas Day)	Closed
Monday 26 December (Boxing Day)	8am – 8pm
Tuesday 27 December	8am – 8pm
Wednesday 28 December	7am – 9pm
Thursday 29 December	7am – 9pm
Friday 30 December	7am – 9pm
Saturday 31 December	7am – 9pm
Sunday 1 January (New Year’s Day)	8am – 8pm
Monday 2 January	8am – 8pm
Tuesday 3 January	8am – 8pm
Wednesday 4 January	Return to normal hours

Metlink Contact Centre Open Hours

Metlink’s Contact Centre have temporarily reduced opening hours on weekends due to a staff shortage. Read more about this update.

Day	Open Hours
Monday to Friday	6am - 10pm
Saturday	Reduced hours 8am - 6pm. (Regular 7am – 9pm)
Sunday	Reduced hours 9am - 5:30pm (Regular 8am – 8pm)
Public holidays	8am – 8pm