Contact us
We're here to help!
- Planning your journey or find out the time of your next service
- Helping you use the Journey Planner or calculate your fare
- Logging your feedback, including reports of damage or maintenance issues at a bus stop or railway station.
Metlink Contact Centre - Regular open hours
Monday to Friday 6am - 10pm
Saturday 7am - 9pm
Sunday 8am - 8pm
Public holidays 8am - 8pm
Special hours apply during Christmas holiday season
Lost property on a bus
Metlink has several bus operators and depots where lost property can end up. Fill in the lost property form, and we'll pass the message to the right people to look for your item. If they find your item, they’ll get in touch with you directly.
Lost property on the train
Items found anywhere on the Metlink rail network are sent to the Customer Service kiosk at Wellington Station. Fill in the lost property form, and we'll pass the message to the staff there. Lost property is held for 7 days, then depending on the item, forwarded to the Police, unless someone has called up to claim the item before picking it up.
Customer Service Kiosk at Wellington Station details
Open hours:
Monday to Friday - 7:30am - 7:30pm
Weekends and public holidays: 9:00am - 4:00pm
Contact numbers:
Primary: 09 873 3299
Secondary: 09 873 3496
Lost property on the Wellington Harbour Ferry
Fill in the lost property form, or get in touch directly with East by West Ferries(external link).
Wellington Station Customer Information Kiosk
Staff can answer questions about train services, timetables and general information about getting around Wellington. Any lost property found on trains is sent to the Customer Kiosk.
Open hours
Monday to Friday - 7:30am - 7:30pm
Weekends and public holidays: 9:00am - 4:00pm
Contact numbers:
Primary: 09 873 3299
Secondary: 09 873 3496
Special hours apply over Christmas holiday period.
Wellington Station Snapper top-up window
Paper tickets are no longer sold at the ticket window, but you can purchase a Snapper card here. Top up kiosks are available in the timetable bay directly across from the ticket window.
You can purchase single tickets on board with cash. There is an ATM (cash machine) in the main concourse of the railway station.
Open hours
Monday-Thursday 6.30am - 8pm
Friday 6.30am - 1.15am
Saturday & Sunday 6.30am - 2.15pm
Special hours apply over Christmas holiday period.
All train ticket windows, except Wellington Station, have closed permanently. Stations with waiting rooms and toilets inside have been fitted with automatic doors, CCTV, emergency call buttons and information call buttons that connect to the Metlink Contact Centre during their open hours. Open hours of waiting rooms and toilets vary by station.
Write to us:
Metlink
Greater Wellington Regional Council
PO Box 11646
Wellington 6142
Written feedback can be delivered in person to:
100 Cuba Street
Te Aro
Wellington 6011
Find us on social media
Metlink has a presence on Facebook(external link) and Neighbourly(external link). We will post to and monitor our social media accounts during the operating hours of the Metlink Contact Centre.
Media enquiries
For media enquiries, please contact us by calling 021 914 266 or emailing comms@gw.govt.nz.
Last published: Tuesday, 27 August 2024 at 4:22 am