Warranted Transport Officers

The Team in Green is here to help you on your journey.

Warranted Transport Officers (WTOs) have been part of our public transport network since October 2023.

You'll see Warranted Transport Officers travelling on bus, train and harbour ferry services, as well as at stops, stations and wharves across the region.

Unlike frontline staff, whose primary responsibility is to operate services safely, Warranted Transport Officers focus on providing customers with the time and attention they may require. Their priority is to engage, encourage and educate passengers about travelling on Metlink services, including helping them understand the Conditions of Carriage. They can also issue infringement notices for non-payment of fares or failure to provide proof of entitlement to travel.

Warranted Transport Officers will be easily identifiable in their green uniforms and official identification. They will be rostered throughout operating hours across the network, supporting both passengers and frontline staff.

Fare evasion affects Metlink every year. 

We want public transport to be fair and accessible for everyone.

As part of this work, Metlink is strengthening its approach to fare collection and compliance. 

The Team in Green helps passengers pay the correct fare and check concession fares are being used correctly. They can explain fare requirements and what may happen if this is not followed so passengers understand the process and their responsibilities.

Warranted Transport Officers complete payment checks onboard services. This will include checking Snapper, credit/debit cards and requesting ID for any concession fares, or paper tickets issued for other fare payments. 

If you cannot provide evidence to support payment or your concession, a Transport Officers will use their Warranted Authority Delegation from NZ Police under the 1998 Land Transport Act to:

• Request you provide your personal details: full name, address, date of birth and phone number 

• AND/OR instruct you to hop off or not to board a service 

These details may be used to issue a $150 infringement notice, set by the Land Transport (Offences and Penalties) Regulations 1999 for failure to provide evidence of the correct fare payment.

Conditions of Carriage

Warranted Transport Officers Privacy Statement