Here you will find some key metrics that we use to monitor the performance of our Metlink network. The way we measure performance varies by mode, reflecting the different environments in which buses and trains operate. We will update these metrics each month.

Data and Reports 

Metlink monthly performance report  |  Bus performance data  |  Customer Satisfaction Survey  |  Network patronage data for bus, rail & ferry

Buses

The graphs below track the performance of buses as they provide service on our Metlink network. As this is overall performance, the level of service provided will vary by route.

Reliability

The bus reliability measure shows the percentage of scheduled services that actually ran as tracked by our RTI and Snapper systems. 

Bus reliability graph4

Punctuality

The bus punctuality measure shows the percentage of scheduled services that depart from origin, leaving between one minute early and five minutes late. From mid-July 2019 the target was increased from 90% to 95%.

Bus punctuality graph5

Patronage 

This graph tracks how many people around the region board our buses.

Bus passenger boardings graph4

Trains

The graphs below track the performance of trains as they provide service on our Metlink network. As this is overall performance, the level of service provided will vary by line.

Reliability

The rail reliability measure shows the percentage of scheduled services that depart from the origin and key stations no earlier than 30 seconds before the scheduled time, meet the consist size for the scheduled service, and stop at all stations timetabled for the service. 

Rail reliability graph4

Punctuality

The rail punctuality measure records the percentage of services arriving at key interchange stations and final destination within five minutes of the scheduled time.

Rail punctuality graph5

Patronage 

This graph tracks how many people around the region board our trains.

Rail passenger boardings graph4

Data and reports

Here you can find more detailed information on how our network is performing at a route and area level.

Here you will find weekly data for bus punctuality, reliability, and passenger boardings, for each route in our network. We will update this monthly. For the same information on Rail please see the Metlink Monthly Performance Report

Each year we commission an independent survey of customers’ experiences of Metlink public transport in the region. This helps us identify and prioritise improvements for customers, and is also part of our reporting requirements to the New Zealand Transport Agency.

In 2018 we undertook surveys in May and November so that we could understand the impact of the changes that were introduced mid-2018. Below you will find copies of the survey results.

In the file below you will find:

  • Monthly boardings by mode, from July 1999 onwards (updated monthly)
  • Annual boardings by mode, peak and off-peak, from 2001/02 onwards 
  • Annual passenger kilometres travelled by mode, from 1999/00 onwards

Patronage-Statistics-to-October-2019