Performance of our network

Metrics for Performance

On this page, you will find some key metrics that we use to monitor the performance of our Metlink network. The way we measure performance varies by mode, reflecting the different environments in which buses and trains operate.

Metrics are updated and published to this page monthly.

Reliability

Bus Reliability

The bus reliability measure shows the percentage of scheduled services that actually ran as tracked by our RTI and Snapper systems. 

The graphs below track the performance of buses as they provide service on our Metlink network. As this is overall performance, the level of service provided will vary by route.

Train Reliability

The rail reliability measure shows the percentage of scheduled services that depart from the origin and key stations no earlier than 30 seconds before the scheduled time, meet the consist size for the scheduled service, and stop at all stations timetabled for the service. 

The graphs below track the performance of trains as they provide service on our Metlink network. As this is overall performance, the level of service provided will vary by line.

Punctuality

Bus Punctuality

The bus punctuality measure shows the percentage of scheduled services that depart from origin, leaving between one minute early and five minutes late. From mid-July 2019 the target was increased from 90% to 95%.

Train Punctuality

The rail punctuality measure records the percentage of services arriving at key interchange stations and final destination within five minutes of the scheduled time.

Patronage

Bus Patronage 

This graph tracks how many people around the region board our buses.

Train Patronage 

This graph tracks how many people around the region board our trains.

Monthly Performance Report

Here you can find more detailed information on how our network is performing at a route and area level.

Bus Performance Data

Here you will find weekly data for bus punctuality, reliability, and passenger boardings, for each route in our network. We will update this monthly. For the same information on Rail please see the Metlink Monthly Performance Report

Network patronage data

In the file below you will find data for bus, rail and ferry:

  • Monthly boardings by mode, from July 1999 onwards (updated monthly)
  • Annual boardings by mode, peak and off-peak, from 2001/02 onwards 
  • Annual passenger kilometres travelled by mode, from 1999/00 onwards 

Last published: Tuesday, 30 April 2024 at 12:07 am