Metlink On Demand Trial - Tawa Suburb

On Demand Public Transport in Tawa

Metlink is introducing On Demand public transport services in areas within the Greater Wellington region. The service is demand driven, providing flexibility for route coverage and scheduling. It uses smaller transport options to provide generally shorter journeys linking core hubs and supports first and last mile of journeys for people connecting to and from Hubs (e.g. train stations) or to local destinations such as shopping, supermarkets, medical services and other locations.

The On Demand service does not have a set route, and will have flexible pick-up and drop-off locations. It doesn't rely on limited existing Public Transport infrastructure due to non-permanent pick-up and drop-off points. 

The On Demand service uses a technology platform and its own app to make bookings, take payments and schedule pick-up and drop-offs. The app also optimises and directs the driver on best route of travel based on bookings.  

Metlink On Demand Trial will run for 12 months. This gives us an opportunity to test, learn and establish the best possible customer experience as we work toward rolling out On Demand services across a wider area.

How does it work?

See the On Demand Transport page for more information about using this new service and the Metlink On Demand app.

Metlink On Demand App

Information drop-in sessions

Come along to an information session to learn about the product and how it works.

Linden Community Centre

11am to 2pm, Tuesday 21 June

Gloria Jeans, Outlet City

10am to 12pm, Wednesday 22 June

Tawa Community Centre

12pm to 1pm, Thursday 23 June

At each of these sessions a Tawa On Demand vehicle will be there. Bring your bicycle and our friendly team will show you how to use the on board bike racks. 

Feedback & support

If you have any questions or would like to pass on your feedback about this pilot, call the Metlink Contact Centre on 0800 801 700 or email

Last published: Monday, February 7, 2022 at 2:17 PM