Metlink's new homepage makes travel information easier to access

About the new homepage

Metlink is launching a redesigned homepage aimed at making it faster and easier for customers to access the information and tools they use most.

The refreshed homepage places a stronger focus on user experience, helping people find journey planning, real-time travel information, and timetables with fewer clicks. 

The redesign reflects how customers actually use the Metlink website. Research and analytics have consistently shown that most visitors come to the site to complete specific travel-related tasks, such as planning a journey, checking service information, viewing timetables, or monitoring disruptions.

The new homepage has been structured around these key customer needs, ensuring that essential tools are front and centre. Journey planning, timetables, and real-time information will be more prominent, helping customers quickly access the services they rely on every day. (external link)

The update is part of Metlink’s ongoing investment in its digital channels, which play a critical role in helping customers navigate the public transport network, and keeping the greater Wellington region moving. The redesign also supports Metlink’s customer-centred approach, drawing on user feedback, analytics, and continuous improvement principles to create a simpler and more intuitive online experience. (external link)

Whether customers are planning ahead, checking real-time departures, or looking up the latest timetable information, the new homepage is designed to help them find what they need quickly and confidently.