Metlink On Demand Trial - Tawa Suburb
On Demand Public Transport in Tawa
Metlink is introducing On Demand public transport services in areas within the Greater Wellington region. The service is demand driven, providing flexibility for route coverage and scheduling. It uses smaller transport options to provide generally shorter journeys, linking core hubs and supporting the first and last mile of journeys for people connecting to and from hubs (e.g. train stations) or to local destinations such as shops, supermarkets and medical services.
The On Demand service does not have a set route, and doesn't rely on limited existing public transport infrastructure. It will have flexible, non-permanent pick-up and drop-off points.
On Demand uses a technology platform and its own app to make bookings, take payments and schedule pick-ups and drop-offs. The app also directs the driver to the best route based on bookings.
The Metlink On Demand Trial will run for 12 months. This gives us an opportunity to test, learn and establish the best possible customer experience as we work toward rolling out On Demand services across a wider area.
How does it work?
See the On Demand Transport page for more information about using this new service and the Metlink On Demand app.
Information drop-in sessions
Come along to an information session to learn how On Demand works. Metlink staff will be there to explain how to use this new bus service.
Tawa Community Centre
Tuesday 6 December, 7pm to 8pm
Thursday 8 December, 11am to 1pm
Linden Community Centre
Friday 9 December, 12pm to 2pm
Saturday 10 December, 11am to 12pm
An On Demand vehicle will be at each of these sessions for you to take a tour. You can talk with a driver and learn how to use the onboard bike rack.
Bring your smartphone if you'd like help downloading the app to book the service. Use of the app requires an email address, a smartphone with data and location services, and a debit or credit card.
Feedback & support
If you have any questions or would like to pass on your feedback about this pilot, call the Metlink Contact Centre on 0800 801 700 or email firstname.lastname@example.org