Drop-in sessions supporting Community Services Cardholders to receive cheaper public transport fares

Tickets & Fares Customers & Communities

community connect card and snapper card graphic

Want to know more about our Community Connect Concession, or need some help registering?

Our Metlink Ambassadors will be visiting local libraries and community centres across the Wellington region.

Ambassadors can:

  • Answer any questions you have about our new Community Connect Concession
  • Help you choose the best Concession to give you the greatest discounts on travel
  • Provide free Snapper cards to current Community Services Card holders
  • Support you with your online application for the new Community Connect Concession.

Drop-in Sessions

Drop-in sessions supporting Community Services Cardholders to receive cheaper public transport fares

Drop-in sessions supporting Community Services Cardholders to register for the ‘Community Connect Concession’, which halves public transport fares for the holder, have started this week.

Greater Wellington Transport Chair Thomas Nash said the Metlink-run sessions are key to ensuring cardholders are supported in applying for it. “Our region has over 94,000 Community Services Card holders and we need to make sure they’re aware of the subsidy and how to apply for it.” 

That includes those who might not know they’re eligible or how to apply for a Community Services Card, Cr Nash added. “No one should miss out on half price fares because they’re uncertain of their eligibility. Please speak with family and friends or reach out to the Ministry of Social Development if you’re unsure.”  

The sessions, held in 28 libraries and community centres across the region, will be open until 29 July.

Metlink ambassadors will be on hand to answer questions, support with the online application process and provide a free Snapper card while stocks last. 

To receive the ‘Community Connect Concession’ it must be loaded onto a Snapper card. As Snapper cards can only hold one concession at a time, Cr Nash urges customers eligible for multiple concessions, to compare the discounts of each to ensure they’re paying the cheapest fare available. 

“I encourage holders of both Community Services and Snapper cards with an existing concession, as well as SuperGold card holders to weigh up the benefits on discount value and when it applies.” 

In most cases the ‘Community Connect Concession’ offers the best discount for eligible passengers once our regional extension of half price fares(external link) end in August, Cr Nash said. “However, that's a key focus of the drop-in sessions. We want to make sure passengers, who may also be eligible for other concessions, continue to receive the best available discount for their journey with Metlink, especially during these trying financial times and with the increased cost of living pressures”. 

Our friendly Metlink contact centre staff are also available to support those unable to attend a drop-in session”, added Cr Nash.  

Information on all Metlink concessions can be found at metlink.org.nz/concessions(external link).