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New Digital RTI Screens Feedback Form

New Digital RTI Screens Feedback Form

About the RTI 2.0 Project(external link)

New Digital RTI Screens Feedback Survey

You are not required to enter any contact details on this survey to provide feedback. 

You are not required to provide information about any disabilities, impairments or conditions to provide feedback. If you need assistance to complete this form, please call our Contact Centre on 0800 801 700.

Since this is a generic survey, Metlink won't reply to individual responses. If you are open to answering some additional follow-up questions, please provide your contact details and tick the "opt-in" box.

Metlink will not share your personal information to a third party for any reason.

 

 

General Perception

In general, how do the new screens compare to the old-style screens?

 

Text on the Displays

Screen graphics are designed to meet accessibility requirements for colour contrast and clarity. The appearance of text size depends on how close someone is to the screen. We've aimed for a balance between the amount of information and the text size within the screen area. 

 

How satisfied are you with the legibility of the text on the screen?

 

Trip Information

A variety of information layouts are being tested, including sorting departures by stop and by service type, and showing the next several departures for a particular route grouped together. New functionality of live maps showing approaching vehicles is used on screens with enough space to do so. Service alerts now show on the screens with more detailed information.

 

How easy was it to find your trip information?
How helpful was it to see your bus or train's location on the map?

 

Service Alerts

Detailed information of relevant service alerts now show on the screens. Unfortunately, we're not yet able to show buses replacing trains departure times on the screens, our website or our app, due to limitations with our data publishing systems. 

 

How easy was it to use the service alert information?

 

Problems

Did you notice any problems with the screen? If so, make sure you fill in the first question on this form about which stop or station you were at, so we can get it fixed.
Which screen was this happening?

 

Any other comments or feedback

Last published: Thursday, March 14, 2024 at 10:59 AM