On July 15th 2018, we made some big changes to the public transport network in the Wellington region so you can remain connected to the people, places and events you love.

Changes to fares and new benefits:

Metlink Product/ticket name: General 3% fare increase.
Mode Metlink bus, rail and ferry services.
Summary

A general 3% increase to Metlink fares applies from Sunday 15 July 2018.

The size of any increase depends on the extent of individual travel. For bus, 1-zone travel using an adult Snapper card increases by 5 cents, while 6-zone travel using Snapper increases by 19 cents. For rail, an adult 6-zone monthly pass increases by $5.70, and an adult 14-zone monthly pass increases by $12.90.

The effect on cash fares may be more than 3% because cash fares are rounded up to the nearest 50 cents. For example, the zone 6 cash fare increases by 50 cents to $8.50.

See our new fare schedule to see how the fare for your usual journey has changed.
Who is it for? Customers who use Metlink bus, rail or ferry services.
Why are we making this change? This is the first increase since 2013 and we need it to help cover the cost of other fare changes and discounts we have introduced, and to ensure customers pay their fair share.
How/when can I use it? Effective from 15 July 2018.

Metlink Product/ticket name: No extra cost to transfer between Metlink buses to complete your journey with your Snapper card.
Mode Metlink bus services (excluding after-midnight services).
Summary

There is no extra cost to transfer between Metlink buses (within 30 minutes of tagging off) when paying by Snapper. The final fare you pay is determined by the number of zones you travel on your entire journey, even if you have to catch more than one bus.

As long as you tag on and tag off from each bus and tag on another bus within 30 minutes of tagging off the previous bus you can transfer between up to five buses at no extra cost.

You can’t get a free transfer if you pay using cash. If you choose to pay in cash, you’ll need to pay separate fares for each trip on your journey.

If you have a valid concession on your Snapper card, you will pay the concession fare for your entire journey as long as you meet the transfer conditions. For example, if you are a school student and need to change buses to complete your journey, you will pay a child Snapper fare for your entire journey, as if you completed your journey on a single bus. The same will apply to Accessible Concessions and Tertiary Concessions. 

Transferring in off-peak and peak hours:

  • If you start your journey in off-peak time, the fare for your entire journey is calculated as an off-peak fare, even if you have to transfer in the peak
  • If you start your journey in peak time, the fare for your entire journey is calculated as a peak fare, even if the length of your journey means you have a transfer in the off-peak period

For further information refer to the terms and conditions.

Who is it for?  All Metlink customers who use a Snapper card to pay for bus travel.
Why are we making this change? This change makes using more than one bus to get to your destination more affordable as the final fare you pay is determined by the number of zones you travel on your entire journey, even if you have to catch more than one bus. 
How/when can I use it?

 Transfers at no extra cost are available:

  • Between all Metlink bus services in the Wairarapa from Monday 30 April
  • From Sunday 17 June for Metlink services in the Hutt Valley
  • From Sunday 15 July, free transfers will be available between every Metlink bus service across the region

Free transfers are not available between Metlink services and other companies’ bus services, even if they accept Snapper.

Free transfers are also not available between After-Midnight services.

Does it replace another product? If so, why? Metlink free transfers will replace all existing smartcard transfer products and cash transfers on buses. 

Metlink Product/ticket name: 50% discount for all school students.
Mode Metlink bus, rail and ferry services.
Summary

School children receive a 50% discount off the equivalent adult fares.

This is available when using:

  • A Snapper card with a Child Concession loaded onto it
  • A Concession 10-Trip Ticket on rail
  • A Child 10-Trip Ticket on ferry
  • A Child Monthly Pass for rail or ferry
  • A Child Event Ticket for rail, or
  • When paying by cash
The discount may not be exactly 50% of the adult fare when paying by cash, because cash fares are rounded up to the nearest 50¢.
Who is it for? All school students.
Why are we making this change? To ensure the level of discount is applied consistently to all zones. The change means that those travelling shorter distances (1 to 5 zones) pay less than they did. Those travelling more than 5 zones already receive this discount. It makes travel on public transport more affordable for families and their children, and also helps reduce peak-hour congestion by encouraging parents to send their children by public transport rather than drive them to school.
How/when can I use it?

Effective from Sunday 15 July 2018.

Does it replace another product?  New fares replace previous fares for school children. 

Metlink Product/ticket name: 25% off-peak discount.
Mode Metlink bus and rail services.
Summary

Adults travelling off-peak get a 25% discount when using a Snapper card or a rail Off-Peak 10-Trip Ticket.

Off-peak is between 9am and 3pm and after 6.30pm weekdays, and all day on weekends and public holidays.

From Sunday 15 July, off-peak times for fares are based on the time you board the bus or train service.

If you are travelling by bus, off-peak fares apply to your entire journey automatically if you use a Snapper card, regardless of whether you transfer between Metlink buses or not. So if you start your journey before 3pm but have to transfer or finish your journey after 3pm, you will still only pay the off-peak fare.  Conversely, if you start your journey after in the peak period, and transfer during the off-peak period, you will pay the peak fare.

A new Off-Peak 10-Trip Ticket for rail customers has been introduced, which can only be used in off-peak periods. All other 10-Trip Tickets can be used at any time.

Off-peak discounts are not applied to:

  • Child or other reduced fare
  • Ferries
  • After-midnight services
  • Cash fares
Who is it for? Adults travelling on Metlink bus and rail services during off-peak hours.
Why are we making this change? We want to encourage people who do not have to travel at busy, peak times to schedule their trips during off-peak hours when we have more capacity on buses and trains.
How/when can I use it?

Effective from 15 July 2018.

Note: for use with a Snapper card for bus travel and Off-Peak 10-Trip Tickets for rail.
Does it replace another product? If so, why?

The rail Off-Peak Cash Ticket has been discontinued.

The off-peak discount for adults using a Snapper card for bus travel and Off-Peak 10-Trip Ticket for rail was introduced on Sunday 15 July 2018.   

Metlink Product/ticket name: 25% discount for full-time tertiary students (Tertiary Concession).
Mode Metlink bus, rail and ferry services.
Summary

If you’re an eligible full-time tertiary student you can get a 25% discount off the adult Snapper or 10-Trip Ticket fare on Metlink bus, rail and ferry services at all times.

To obtain the 25% tertiary discount you need to meet eligibility criteria, then:

  • For bus travel, get the concession loaded on your Snapper card
  • For rail or ferry travel, get a Tertiary Concession sticker for your student ID from your tertiary education provider then buy a Tertiary 10-Trip Ticket

When travelling on the Tertiary Concession, you need to keep your tertiary student ID card with sticker handy, and show it to Metlink staff if requested.

Who is it for? Eligible full-time tertiary students who travel on Metlink bus, rail and ferry services. 
Why are we making this change? This change delivers more affordable fares for tertiary students. 
How/when can I use it? Effective from Sunday 15 July 2018, for use with Snapper for bus travel or Tertiary 10-Trip Ticket for rail and ferry services.
Does it replace another product? If so, why?

The Tertiary Concession for Metlink bus and rail services is new, and does not replace an existing product.

For ferry travel, the Tertiary Concession is only available on Tertiary 10-Trip Tickets. The discount for tertiary students on ferry cash, return and monthly passes was discontinued.  

Metlink Product/ticket name:

50% discount for people with disabilities (Accessible Concession).

Mode Metlink bus, rail and harbour ferry services.
Summary

Metlink bus travel

To get the 50% discount you just need to tag on and tag off the bus using your Total Mobility card, which is also a Snapper card. If you are a Blind Foundation card holder, use your Snapper card with a pre-loaded Accessible Concession.

Metlink rail and ferry services

To get the 50% discount there are two types of discounted tickets you can buy:

  • A "Concession 10-Trip" ticket that is good for regular travel and needs to be purchased prior to travel
  • A "Single Child Cash" ticket that is good for one-time trips. Please note that single cash tickets cost slightly more because they are rounded up to the nearest 50c

You will need to show Metlink staff your Total Mobility Card or Blind Foundation ID card, if asked.

When travelling on the Accessible Concession, and if you require a carer, your carer can accompany you and travel for free. 

Who is it for? Members of the Total Mobility Scheme and/or Blind Foundation who travel on Metlink bus, rail or ferry services. 
Why are we making this change? Other discounts for people with disabilities were only available with certain operators in some areas. This change makes fares consistent and delivers affordable fares for people with disabilities. 
How/when can I use it? Effective from Sunday 15 July 2018, for use with Snapper for bus travel or Concession 10-Trip Ticket for rail and ferry services.
Does it replace another product? If so, why?

The new Accessible Concession replaces all existing products and has been introduced in areas where they were not available. 

Holders of current IHC Concession card holders for Go Wellington and Valley Flyer services can continue to use their current discount on Metlink services until the expiry date on the card, set at two years from receiving the card. After this you will need to apply for a Total Mobility Card to receive the discount.

 

Metlink Product/ticket name:

Move Porirua zone boundary north – Zone 5.

Summary

The boundary for Zone 5 in Porirua will change to include Titahi Bay, Waitangirua, Ascot Park and most of Papakowhai.

Paremata Station will become a boundary station, similar to Trentham Station in Hutt Valley. That means customers using this station only pay a 5 zone fare into Wellington.

zone5

Who is it for? All Metlink customers in Porirua, Titahi Bay, Waitangirua, Ascot Park and most of Papakowhai.
Why are we making this change?

This allows customers in Titahi Bay and Porirua East to travel within their suburb and to reach the Porirua city centre on a single zone fare. However, school children travelling from Whitby to schools in Porirua East and Aotea may face a fare increase because they now cross the new zone boundary.

This change is consistent with Metlink policy that, wherever possible, each zone should include an entire community so residents are not penalised for travelling short distances.
How/when can I use it? Effective from Sunday 15 July 2018. 
Does it replace another product? If so, why? The change affects fares for some passengers, but it does not replace another product.

Metlink Product/ticket name: Ngauranga Station zone change.
Summary Ngauranga Station has moved from Zone 1 to Zone 3 to align with bus stops in the area.
Who is it for? All Metlink customers in Ngauranga. 
Why are we making this change? This change aligns with bus stops in the area.
How/when can I use it? Effective from Sunday 15 July 2018. 
Does it replace another product? If so, why? The change affects fares for some passengers that use Ngauranga station, but it does not replace another product.

Metlink Product/ticket name: Cash fares at least 25% more than Snapper or 10-trips.
Mode Metlink bus, rail and ferry services.
Summary

Cash fares are now at least 25% more than the Snapper fare or single 10-trip fare. The previous policy was not applied to 1-zone travel so the change has the biggest impact on short distance travel.

This makes our fares more consistent and we want more people to pay using Snapper on buses because it makes boarding faster, especially on busy routes.

Cash fares are rounded up to the nearest 50 cents so most adult cash fares and the 6-zone child cash fare increase by 50 cents, mainly as a result of the fare increase. The 1-zone fare increases from $2.00 to $2.50, a 25% increase for customers making a short trip. 

Who is it for? All Metlink customers who use cash to pay for a single trip. 
Why are we making this change?

The change makes fares consistent and encourage customers to use Snapper, 10-trips or monthly/30-day passes.

Using electronic ticketing or passes instead of cash speeds boarding and improves security for our staff by reducing the need to carry large amounts of cash.
How/when can I use it? Effective from Sunday 15 July 2018 
Does it replace another product? If so, why?

If you are travelling by bus and paying bus cash, you still need to tell the driver how far you are travelling.

If you are travelling by train, zone-based rail cash tickets replace existing station-station cash tickets. Paying cash for single train trips does not change.

If you are travelling by ferry, cash tickets for tertiary students have been discontinued, but adult and child cash tickets are still available.

Fare products that are not changing:

(refer to the Fares schedule PDF - 421 KB for full product list)

Metlink Product/ticket name: Free travel for SuperGold Card holders.
Mode Metlink bus, rail and ferry services.
Summary

If you hold a SuperGold Card, you can still enjoy free travel on Metlink bus, rail and ferry services during off-peak hours. 

Who is it for? All SuperGold Card holders who travel on Metlink services during off-peak hours. 
How/when can I use it? Show your SuperGold Card to bus driver or rail or ferry staff when using a Metlink bus, train or ferry between 9am and 3pm and after 6.30pm weekdays, and all day on weekends and public holidays. 
Does it replace another product? No. 

Metlink Product/ticket name: Free travel for children under five years.
Mode Metlink bus, rail and ferry services.
Summary All accompanied children under the age of five continue to enjoy free travel on all Metlink services.
Who is it for? All accompanied children under the age of five who travel on Metlink bus, rail and ferry services. 
How/when can I use it? Accompanied children under the age of five can travel for free at all times. 
Does it replace another product? No. 

Metlink Product/ticket name:

Fares for after-midnight services.

Mode Metlink bus services.
Summary

Special after-midnight fares still apply to services with an N prefix, but changed in July 2018.

From Sunday 15 July 2018, you pay $7 for 1 to 3 zones travel, and $14 for trips 4 zones and above, no matter where you are travelling.

You can pay the after-midnight fares using your Snapper card or in cash, but the same fare is charged. 

Some Metlink Explorer and 30-Day bus passes are valid on after-midnight services. SuperGold Card users travel free on after-midnight services. Accompanied children under five travel free. No other concessions apply.
Who is it for? All Metlink customers who use after-midnight services. 
Why are we making this change?

The changes better align after-midnight fares with the way fares are set generally. 

How/when can I use it? You can use your Snapper card, pay in cash, or if you have a Metlink Explorer or 30-day pass you can use it on selected after-midnight bus routes.  
Does it replace another product? The change affects fares for some passengers, but it does not replace another product.. 

Metlink ferries

Metlink Product/ticket name: Aligning ferry fares with bus and rail fares.
Mode Metlink ferries.
Summary

Ferry fares are now more consistent with those for Metlink buses and trains.

See the new fare schedule for more information.

Adult monthly passes have not changed, but adult 10-trip fares increase by about 3 percent as a result of the general fare increase. Adult cash and return fares rise by 9 percent, and family return fares by 8 percent, because of rounding.

Child fares have changed to be consistent with the standard 50 percent discount for school children. Child 10-trip fares to Seatoun decrease by 33 percent, but child 10-trip fares to Days Bay increase by 22 percent. There is no change to child cash fares. Children under five travel for free (previously three and under only).

Tertiary students paying cash for one-way or return tickets no longer get a concession, but can use a Tertiary 10-Trip Ticket. Tertiary monthly passes are discontinued.

A new ferry Child Monthly Pass has been introduced for all eligible school children.

Accessible Concessions is available for eligible blind and disabled customers using Ferry Concession 10-Trip Tickets.

*Note: Off-peak fares will not be available on ferry services.

Who is it for? All Metlink customers who travel on the ferry between Eastbourne, Seatoun and Wellington city. 
Why are we making this change? Fares for the ferry service between Eastbourne and Wellington city were set in isolation from other fares. This change makes fares consistent for Metlink customers, notably tertiary students. This also helps prepare the way for an integrated ticketing system.
How/when can I use it? We worked with the operator of ferry services to make these changes.
Does it replace another product? If so, why? Some products (such as the Tertiary Cash Fare and Tertiary Monthly Pass) have been replaced with Tertiary 10-Trip Tickets. The Child Monthly Pass for Days Bay and Seatoun and Accessible Concessions for eligible blind and disabled customers are new products. 

New fare products

Metlink Product/ticket name:

Metlink rail tickets have changed from station-to-station to zone-to-zone.

Mode Metlink rail services.
Summary

From Sunday 15 July 2018, rail tickets (except for the rail On-board Cash tickets for single trip) have changed so they are based on zones rather than stations.

Zone-based rail tickets are valid on any train line for travel between the zones described on the ticket. So a zone 1 to 6 ticket allows you to travel from Wellington to any station in zone 6 on the Hutt, Johnsonville, Kapiti or Wairarapa lines. This is different from the previous situation where a station-to-station ticket could only be used on one rail line for travel between the stations specified on the ticket. Special minimum fares apply to Wairarapa Line.  
Who is it for? All Metlink customers who use a rail ticket for train travel purchased prior to boarding and the Metlink Explorer day pass that can also be purchased on board. 
Why are we making this change?

The change provides more flexibility for customers and helps to simplify fares and ticketing.

How/when can I use it? Effective from Sunday 15 July 2018. 
Does it replace another product? If so, why? Zone-based rail tickets replace the previous station-to-station tickets.
Metlink Product/ticket name: Metlink monthly passes have changed.
Mode Metlink rail and bus services.
Summary

Two new Metlink monthly passes for rail have been introduced. These passes are valid for a calendar month.

From 1 August 2018, the following two Metlink monthly passes can be used to travel on rail:

  • Metlink MonthlyPlus Pass (see below)
  • Metlink Rail Monthly Pass (see below) 
Who is it for?

Previous users of Metlink rail monthly passes including HuttPlus, KapitiPlus and WairarapaPlus passes. 

Why are we making this change?

The change provides more flexibility for customers and is needed to prepare the way for integrated ticketing. 

Does it replace another product? If so, why?

See detail below. 

Metlink Product/ticket name: Metlink MonthlyPlus pass.
Mode Metlink rail and bus services.
Summary

The Metlink MonthlyPlus Pass is a paper-based ticket that allows you to travel on trains to and from Wellington Station plus on any bus within zone 4 and the outer zone specified on the ticket. This pass is different from the rail Monthly Pass which does not include bus travel. 

The Metlink MonthlyPlus pass is valid for a calendar month.

This is the pass you should buy if your main destination is Wellington station. 

The new Metlink MonthlyPlus Pass is not available on direct bus routes that continue to Wellington city, eg Eastbourne routes.

There is no MonthlyPlus Pass for travel on buses within zones 1 to 3. 
Who is it for?

All Metlink customers who use train to travel to and from Wellington Station and need to connect to a bus outside zones 1 to 3. 

Why are we making this change?

Previous rail monthly passes with bus connections were only available in some areas in the region.

The new Metlink MonthlyPlus Pass is available across the entire Metlink network and offers more affordable and convenient travel. 
How/when can I use it?

Note: MonthlyPlus Pass is a paper-based ticket. You will need to show your pass to the bus driver each time you get on a bus. 

Does it replace another product? If so, why? The new Metlink MonthlyPlus Pass replaces the previous HuttPlus, WairarapaPlus and KapitiPlus passes, and may be an alternative for existing school term passes and Hutt-based bus 30-day passes. 
Metlink Product/ticket name: Metlink Rail Monthly Pass.
Mode Metlink rail services.
Summary

The Metlink Rail Monthly Pass allows you to travel on Metlink trains within the zones specified on the ticket. Unlike the Metlink MonthlyPlus Pass that allows bus travel, the Rail Monthly passes could only be used for travel on Metlink trains. The Metlink Rail Monthly pass is valid for a calendar month.

The pass is now based on zones rather than stations and is valid on all rail lines. So if you have a Rail Monthly Pass between zone 4 and 7, you can use it on rail services within those zones on any Metlink train on any line. 
Who is it for? All Metlink rail customers.
Why are we making this change? Previously Rail Monthly passes were valid for travel only between the stations shown on tickets. This change offers more convenient travel for customers. 
Does it replace another product? If so, why? The new zone-based Metlink Rail Monthly passes replaces the existing rail station-based monthly passes.
Metlink Product/ticket name:

Metlink 30-day bus passes for Wellington city and Eastbourne.

Mode Metlink bus services.
Summary

There are two new 30-day Metlink bus passes for Wellington city and Eastbourne. Metlink 30-day bus passes need to be loaded onto your Snapper card.

  • A new Metlink 30-Day Pass for bus travel covering zones 1 to 3 replaces the existing Go-Wellington 30-Day Pass and needs to be loaded on your Snapper card. It can be used on any Metlink bus within zones 1 to 3, including the Wellington after-midnight services and the routes in the city’s north-western suburbs (some exclusions may apply – further details will be confirmed at a later date). Because it is a 30-day pass (rather than a monthly) it can start on any day of the month
  • For Eastbourne, a new Metlink 30-Day Pass for bus travel is available on direct bus routes between Eastbourne and Wellington city (routes 81, 83, 84 and 85), including the after-midnight service N88. The new pass can also be used on Metlink buses within zones 1 to 3
Who is it for? All customers in Wellington who used the Go-Wellington 30-Day Pass and customers in Eastbourne who used the GetAbout 30-Day Pass, travelling on direct bus routes between Eastbourne and Wellington city (routes 81, 83, 84 and 85).  
Why are we making this change? The new Metlink 30-Day passes give bus customers travelling within Wellington city and commuting direct to and from Wellington city from Eastbourne a consistent pass product. 
How/when can I use it?

The Metlink 30-day passes are effective from Sunday 15 July 2018.

Metlink 30-day bus passes need to be loaded onto your Snapper card. 
Does it replace another product? If so, why?

The new Metlink 30-day Wellington pass replaces the Go-Wellington 30-Day Pass for Wellington city bus customers.

The new Metlink 30-day Eastbourne pass replaces the Get About 30-Day Pass and Hutt Commuter 30-Day Pass for Eastbourne and Hutt Valley customers travelling on direct bus services to and from Wellington city. 
Metlink Product/ticket name:

Metlink Explorer Day Pass.

Mode Metlink bus and rail services.
Summary

The Metlink Explorer Day Pass is a paper-based pass which allows unlimited travel on Metlink bus and rail services (excluding weekdays before 9am).

The new passes can be used after 9am on weekdays and all day on weekends and public holidays. This includes after-midnight services, and they also include free travel for an accompanying child aged 5-15.

Four Metlink Explorer Day Passes are available depending on which zones you are travelling within:

  • Zones 1 to 3
  • Zones 1 to 7
  • Zones 1 to 10
  • Zones 1 to 14 (note: also allows travel on the 8.21am train service to Wairarapa)

View the Metlink zone map here

Who is it for? All Metlink customers purchasing day tickets for use on Metlink bus and rail services.
Why are we making this change? The Metlink Explorer Day Pass replaces seven different day passes, each with different rules, thus simplifying our fares. It also gives greater flexibility by allowing customers to make multiple journeys to travel anywhere in the region within the zones on the pass. 
How/when can I use it?

The new passes can be used after 9am on weekdays and all day on weekends and public holidays. This includes after-midnight services and they also allow free travel for an accompanying child aged 5-15.

Note: The new paper-based pass for use on bus and rail can be purchased from major train stations and on board trains or buses. 
How much does it cost?

The cost of the day pass will depend on the zones you are travelling within:

  • Zones 1 to 3 – $10.00
  • Zones 1 to 7 – $15.00
  • Zones 1 to 10 – $20.00
  • Zones 1 to 14 – $25.00 (note: also allows travel on the 8.21am train service to Wairarapa)
Does it replace another product? If so, why? These four new Metlink Explorer passes replace all other bus and rail day passes (including seven-day passes) except the Kapiti Combo (combined bus and rail return) tickets that are still available.

Fare products being discontinued:

Metlink Product/ticket name:

Existing electronic payment smartcards for Tranzit, Mana/Newlands and Uzabus bus services have been discontinued (replaced by Snapper cards):

  • Tranzit a.to.b. card – discontinued on Monday 30 April 2018
  • Uzabus Express card – discontinued on Sunday 15 July 2018
  • Mana/Newlands Smartcard – discontinued on Sunday 15 July 2018
Mode Bus only
Area

All bus routes operated by Tranzit, Mana/Newlands and Uzabus in the Wellington region:

  • Tranzit a.to.b. card – Wairarapa
  • Uzabus Express card – Kapiti
  • Mana/Newlands Smartcard – North Wellington suburbs, Porirua and Kapiti

Summary – what is it and who is it for?

Buses operated by Tranzit, Uzabus and Mana/Newlands had their own electronic payment smartcards which were used by customers as payment on buses:

  • Tranzit a.to.b. cards in the Wairarapa
  • Uzabus Express cards in Kapiti and Mana/Newlands Smartcard in some north Wellington suburbs, Porirua and Kapiti
Snapper cards replace these cards and is the only payment card accepted on Metlink buses in the Greater Wellington region. Cash is still accepted. But a Snapper card cannot be used to purchase a paper ticket on board and no top-up option will be available on board the Metlink buses. Also previous cash transfer tickets will be discontinued, as Snapper will extend transfer consistently across the network. 

Why is it being discontinued and when will it affect me? 

Using the same payment card for all Metlink services in the region is more convenient for our customers. Wellington city, Hutt Valley and Eastbourne bus customers were already using Snapper and this has been extended to Metlink buses in the rest of the region.

Tranzit a.to.b. cards used on Tranzit services in the Wairarapa were discontinued on Monday 30 April 2018. Mana/Newlands Smartcards and Uzabus Express cards used in some North Wellington suburbs, Porirua and Kapiti were both discontinued on Sunday 15 July 2018.

If you already have a Snapper card you can continue to use it on Metlink buses.  

What is replacing this product /what are my options? 

Snapper cards replace these other smartcards. We can replace your existing card with a Snapper card for free.

What should I do next?

Unfortunately, we are not able to transfer any remaining balance from Tranzit a.to.b., Uzabus or Mana/Newlands smartcards onto Snapper cards. Refunds for any remaining card balances are available from the bus operators.

Read more about switching to Snapper and sign up for more information at metlink.org.nz/OnOurWay or by calling us on 0800 801 700 

Metlink Product/ticket name: Discontinue school term passes.
Mode Some Metlink bus and rail services.
Area Across the Greater Wellington region.

Summary – what is it and who is it for?

We’ve stopped school term passes (and existing Classic Coaches 10-Trip Tickets).

Customers need to use other products, such as Snapper cards on buses or 10-Trip Tickets and monthly passes on trains. Changes to child fares and the introduction of Snapper mean cheaper fares for school children travelling up to 5 zones. Most school travel is fewer than 6 zones.  

School term passes won't be accepted on Metlink services from Term 3 (23 July 2018).

Why is it being discontinued and when will it affect me? 

We want to improve consistency, as bus and rail school term passes varied in their rules and discounts, and were not available in all parts of the Wellington region.

Also, they are not really needed when we have Snapper on all Metlink buses and cheaper fares generally for children from 15 July 2018. The new rail MonthlyPlus Pass is cheap and convenient for children if they are travelling long distances and need to transfer between bus and train within your locality. 
What is replacing this product /what are my options?

The new 50% discounted child fares on Snapper cards from 15 July 2018 provide a more convenient and cost-effective alternative for most customers.

For school children going by train, the change to monthly passes and 10-Trip Tickets may mean prices increase for those travelling six or more zones.
What should I do next? From Term 3 (23 July 2018) school students need to buy a Snapper card (RRP $10) from a Snapper retailer or online by visiting snapper.co.nz/snapper-store and load a Child Concession onto the card for travel on Metlink bus services. For travel on rail services, students can use the Metlink Concession 10-Trip Ticket or a Child Rail Monthly Pass. 
Metlink Product/ticket name: Changes to 30-day passes in Wellington City and the Hutt Valley.
Mode Metlink and commercial bus services.

Summary – what is it and who is it for?

NZ Bus offered three electronic 30-day passes (Hutt Commuter, GetAbout and GO Wellington) on services they operate in Hutt Valley and Wellington city. Each pass was valid for 30 consecutive days from its first use and was valid on Metlink services and NZ bus’s own commercial services.  

New bus operators provide Metlink services in the Hutt Valley from 17 June 2018 and Wellington city from mid-July 2018, so the previous approach to 30-day passes needed to change.

  • Metlink offers a new 30-day pass within zones 1 to 3 in Wellington city, plus a 30-day pass allowing travel on direct routes to and from Eastbourne and in zones 1 to 3 Wellington city. Both passes came into effect on 15 July with wider fare changes
  • Independent commercial services offered by NZ Bus are not part of the Metlink network, and therefore the new Metlink 30-day passes cannot be used on NZ Bus’s commercial services and conversely any NZ Bus pass products that may be used on NZ Bus commercial services are not accepted on Metlink buses
To smooth the transition process, Metlink is working with NZ Bus to make sure that the majority of customers who used NZ Bus’s 30-day passes have access to Metlink alternatives before the withdrawal of the previous 30-day passes on Metlink services. Beyond 13 August, customers who rely on NZ Bus’s independent commercial services will need to use pass products determined by NZ Bus.
Why is it being discontinued and when will it affect me?  The Get About and Hutt Commuter 30-day passes will no longer be valid for use on Metlink services.  
What is replacing this product /what are my options?

The new Metlink 30-day passes replace existing 30-day passes in Wellington city and for Eastbourne residents using direct services from Eastbourne to Wellington city.

If you are transferring between buses in Hutt Valley and Wellington for your commute, another option would be using stored value on your Snapper card. If your journey requires you to transfer between buses or bus and trains, the new Metlink MonthlyPlus passes would be another alternative, although you cannot use a MonthlyPlus Pass on buses at Wellington end within zones 1 to 3. But you may find the passes convenient and for some journeys more affordable.

Customers in the Hutt Valley using NZ Bus’s independent commercial services (eg 80, 90, Airport Flyer, 92, 93) may still use these services, but the fares and pass products are determined by NZ Bus.

What should I do next?

The new Metlink 30-day passes are available for use from Sunday 15 July 2018. 

After 13 August, customers who rely on NZ Bus’s independent commercial services must use pass products determined by NZ Bus.

Metlink Product/ticket name: Discontinue BusAbout and Family BusAbout day passes.
Mode Metlink bus services.
Area Wellington and Hutt Valley.

Summary – what is it and who is it for?

These paper-based day passes were offered by NZ Bus and allowed travel on certain routes and services in Wellington and Hutt Valley. The Family BusAbout ticket was for a family of two adults and four children, or one adult and five children to travel together.  

Why is it being discontinued and when will it affect me? 

New Metlink Explorer day passes replace all previous day passes and provide better value for money for customers. You can also use your Snapper card stored value for group travel with up to five people of each concession type. 

What is replacing this product /what are my options? You can use the new Metlink Explorer day passes depending on where you are travelling. If you are travelling together as a group or family, you can use the stored value on your Snapper card.  
What should I do next? From Sunday 15 July 2018, Snapper cards are accepted on all buses in the entire Greater Wellington region. You can buy a Snapper card online for $10.00 plus shipping, or from your nearest retailer (RRP $10.00).
Metlink Product/ticket name: Discontinue Wairarapa Day Excursion passes (both adult and child versions).
Mode Metlink rail services.
Area Wairarapa, Upper Hutt and Wellington.

Summary – what is it and who is it for?

There were two Wairarapa day passes for adults and children. These passes were a same-day return ticket for travel between Wellington and Wairarapa, and were valid on all Metlink train services except those services scheduled to depart Masterton before 9am, Monday to Friday. 

Why is it being discontinued and when will it affect me? 

The day passes were discontinued on 15 July as they were only available on trains. 

What is replacing this product/what are my options?

The new Metlink Explorer day passes offer better value for money, can also be used on Metlink buses within Wellington city and include free travel for a child aged 5-15.   

What should I do next? The new Metlink Explorer day passes are available from Sunday 15 July 2018.  
Metlink Product/ticket name: Discontinue Rail Day Rover and 3-Day Weekend Rover tickets.
Mode Metlink rail services.
Area Hutt Valley, Porirua, Johnsonville and Kapiti up to Waikanae. 

Summary – what is it and who is it for?

The previous Day Rover tickets were available for unlimited travel for one day after 9am on weekdays and all day on weekends and public holidays. The ticket was valid on the Kapiti, Hutt Valley, Melling and Johnsonville Metlink train services, but not the Wairarapa Line.

The previous 3-Day Rover tickets were available for travel from 4.30am on Friday until midnight on Sunday, providing unlimited travel on the Kapiti, Upper Hutt, and Johnsonville Metlink train services. This did not include travel on the Wairarapa Line.

Why is it being discontinued and when will it affect me?  The day passes were only available on trains. They are no longer valid for travel.
What is replacing this product/what are my options?

The new Metlink Explorer ticket offers better value for money, can also be used on Metlink buses within Wellington city and includes free travel for a child aged 5-15.   

What should I do next? The new Metlink Explorer day pass is available from Sunday 15 July 2018.  
Metlink Product/ticket name: Discontinue previous version of Metlink Explorer.
Mode Metlink bus and rail services.
Area Wellington, Hutt Valley, Porirua, Johnsonville and Kapiti up to Waikanae.

Summary – what is it and who is it for?

The Metlink Explorer ticket allowed unlimited travel for one day after 9am on weekdays and all day on weekends and public holidays on Valley Flyer, Mana Coach Services, Newlands Coach Service, GO Wellington, Airport Flyer and Metlink train (excluding Wairarapa) services. 
Why is it being discontinued and when will it affect me? 

The current Metlink Explorer ticket was available on certain buses and not the entire Metlink network.  

The Metlink Explorer ticket is no longer valid.

What is replacing this product/what are my options?

The new Metlink Explorer ticket offers better value for money and gives customers more flexibility about when and where to travel on the Metlink network. 

What should I do next? The new Metlink Explorer day passes are available from Sunday 15 July 2018.  
Metlink Product/ticket name: Discontinue bus transfer tickets (including transfers on bus cash fares).
Mode Bus and rail services.
Area North-west suburbs of Wellington, Hutt Valley, Wairarapa, Porirua and Kapiti.

Summary – what is it and who is it for?

There were various transfer products that allowed limited free or discounted transfers between certain buses. The previous bus and rail transfer tickets were valid only in a continuous direction of travel on the next available service.

Bus transfer tickets were only available on smartcards in parts of the Hutt Valley, and in cash or smartcards in other areas across the region.

The bus transfer tickets or fares have been replaced by the Metlink journey-based fares (No extra cost to transfer between Metlink buses when using Snapper. The final fare you pay will be based on the number of zones you travel on your entire journey, even if you have to catch more than one bus) across the entire Metlink bus network from Sunday 15 July 2018. 
Why is it being discontinued and when will it affect me? 

The previous transfer products were inconsistent and only available on certain routes or from certain operators.

Transfers at no extra cost between Metlink buses when using Snapper is available across the region. 
What is replacing this product/what are my options?

The Metlink journey-based fares (no extra cost to transfer between Metlink buses).

*Note: Transfers at no extra cost between Metlink buses when using Snapper is available on Metlink services only, and doesn't apply to independent commercial services.  
What should I do next? From Sunday 15 July 2018 you can use your Snapper card to transfer between Metlink buses at no extra cost (the final fare you pay will be based on the number of zones you travel on your entire journey, even if you have to catch more than one bus). 
Metlink Product/ticket name: Discontinue the 3 zones maximum fare on GO Wellington through-routes.
Mode Bus (GO Wellington services only).
Area Wellington city.

Summary – what is it and who is it for?

Previously you paid a maximum fare of 3 zones for journeys within zone 1-3 for Go Wellington through-route services.   
Why is it being discontinued and when will it affect me?  This rule is being discontinued to improve consistency across the network and to allow the journey-based fares (transfers between Metlink buses at no extra cost when using Snapper. The final fare you pay is based on the number of zones you travel on your entire journey, even if you have to catch more than one bus) introduced across the region on Sunday 15 July 2018. 
What is replacing this product/what are my options? Journey-based fares (transfers between Metlink buses at no extra cost) when using Snapper gives customers more flexibility and freedom with bus travel. 
What should I do next? Ensure you have a Snapper card (RRP $10) for bus travel from Sunday 15 July 2018.
Metlink Product/ticket name: Discontinue blind, IHC, disabled fares (replaced by new Accessible Concession).
Mode Some bus and rail services.
Area

Blind, IHC and disabled people using Wellington, Hutt Valley, Wairarapa bus and rail services.

Summary – what is it and who is it for?

The previous concessions for disabled customers varied on rail and bus services, and were only available on certain routes in certain areas. 

Why is it being discontinued and when will it affect me?  Discounts for disabled customers were applied inconsistently across the bus network. The new Metlink Accessible Concession (50% discount for eligible people with disabilities, with free travel for an accompanying carer) provides a consistent discount across the Metlink network and helps to make public transport more affordable for those most dependent on it. 
What is replacing this product/what are my options? The new Metlink Accessible Concession (50% discount for eligible people, with free travel for an accompanying carer).
What should I do next?

Holders of current IHC Concession card holders for Go Wellington and Valley Flyer services can use their current discount on Metlink services until the expiry date on the card, set at two years from receiving the card. After this you will need to apply for a Total Mobility Card to receive the discount.

Metlink Product/ticket name: Discontinue the Go Wellington Beneficiary Permit, also known as the Beneficiary or "Blue" Pass (replaced by off-peak discount on Snapper).
Mode Go Wellington bus services.
Area Wellington city.

What is it and who is it for?

Wellington residents on welfare benefits (ie Supported Living Payment, Sole Parent Support, Jobseeker) excluding travel allowance are were eligible to apply for a Go Wellington Beneficiaries Permit. The permit provided a 50% discount on the adult cash fare for travel between 9am and 4pm, and after 6pm Monday to Friday and any time Saturday, Sunday and Statutory Holidays.

Why is it being discontinued and when will it affect me?  From Sunday 15 July 2018 the Beneficiary Pass is no longer issued. However, to help smooth the transition for customers, existing Beneficiary Passes will be accepted on Metlink bus services in Wellington city until the end of 2018.
What is replacing this product/what are my options?

The new 25% off-peak discount when paying by Snapper on buses or using an Off-Peak 10-Trip Ticket on trains enables similar prices for travel and can be used on all Metlink bus and Metlink train services around the region.

What should I do next?

The Beneficiary Pass will be accepted until the end of 2018. 

After Sunday 15 July 2018, if you use a Snapper card, you will pay a similar price when travelling during off-peak times.

If you don’t have a Snapper card, you can swap your Blue Pass for a free Snapper card at Wellington City Council’s Service Centre

You can also buy a Snapper card (RRP $10). You will need to top up your Snapper card with money before you use it for the first time.

Metlink Product/ticket name: Discontinue HuttPlus, KapitiPlus, WairarapaPlus (replaced by new Metlink MonthlyPlus passes).
Mode Bus and rail services.
Area Kapiti (Paraparaumu), Hutt Valley, Wairarapa (Martinborough and Greytown).

Summary – what is it and who is it for?

These special rail monthly passes allowed travel on Metlink trains and certain buses.

HuttPlus pass included a rail monthly pass between Wellington and Waterloo, or Pomare or Upper Hutt plus bus travel on routes 110 to 170.

KapitiPlus was the same as the rail monthly pass between Wellington and Paraparaumu that allowed bus connections within zone 9.

WairarapaPlus included rail monthly passes between Wellington and Martinborough or Wellington and Greytown that allowed bus connections on certain routes.  
Why is it being discontinued and when will it affect me? 

The previous rail monthly passes with bus connections were only available in Hutt Valley, and part of Wairarapa and Kapiti. The HuttPlus cost extra for bus connections.

The new Metlink MonthlyPlus passes can be used across the Metlink network and offer more affordable and convenient travel for customers. 

What should I do next? You can purchase the new zone-based Metlink MonthlyPlus passes for use from August 2018.
Metlink Product/ticket name: Discontinue station-to-station rail tickets (replaced by zone-to-zone rail tickets).
Mode Rail.
Area Across the Metlink network.

Summary – what is it and who is it for?

Rail tickets were printed with the names of stations between which the tickets were valid. This meant a rail ticket issued for use between Wellington and Waterloo couldn't be used for a trip between Wellington and Tawa, although Tawa and Waterloo are in the same zone.

From Sunday 15 July 2018, the new zone-based rail tickets are available for travel between zones, which means your 10-Trip Ticket between Wellington and Waterloo is also valid for use between Wellington and Tawa on the Kapiti Line and even on the Johnsonville Line. This offers more travel flexibility and better value for money.

Why is it being discontinued and when will it affect me? 

Rail tickets were valid only on certain rail lines and areas, meaning they were less convenient and flexible for customers.

There were also multiple combinations of station-to-station tickets that made it hard for customers to choose what to use.

The new Metlink rail zone-to-zone tickets help to simplify the ticketing system and make it easier for customers to work out which tickets best suit their needs. The new tickets make travel more flexible. 

Please note:

  • The single-trip cash tickets are no longer accepted
  • The 10-trip station-to-station tickets will be accepted until the end of 2018. Make sure you use your 10-trip station-to-station tickets by end of the year
  • Day Rover, 3-Day Rover, Wairarapa Day Excursion and Metlink Explorer are no longer accepted
What is replacing this product/what are my options?

The new Metlink rail zone-based tickets.

For example, if you used a 10-Trip station-to-station ticket between Upper Hutt and Wellington, from Sunday 15 July 2018, your ticket will change to a 10-Trip zone-to-zone ticket (between zones 1 and 7) and you can use it on all trains on any line within zones 1 to 7 anywhere at all times.  
What should I do next?

The new zone-based rail tickets are available for purchase from Sunday 15 July 2018.

Metlink Product/ticket name: Discontinue Rail Off-Peak Cash tickets (replaced by new Rail Off-Peak 10-Trip Ticket).
Mode Rail.
Area Hutt Valley, Kapiti, Porirua, Wellington Station excluding Wairarapa.

Summary – what is it and who is it for?

These were single Trip Tickets (similar to rail cash tickets) that offered discounted travel relative to cash fares for up to 10 zones.

Off-Peak Cash tickets were only available for off-peak rail services, excluding the Wairarapa Line and weekend services on the Hutt Valley and Kapiti lines. 
What is replacing this product/what are my options?

The existing Cash Off-Peak tickets are discontinued.  If you travel using a single cash ticket, you will pay a full fare. 

The previous Off-Peak Cash tickets are no longer accepted. The Metlink Rail Off-Peak 10-Trip Tickets are available across the network and the off-peak discount consistently applies to bus and rail network.

What should I do next?

If you want to travel on train in the off-peak and get the off-peak discount, you need to buy a Rail Off-Peak 10-Trip Ticket which is 25% cheaper than the regular 10-Trip Tickets that can be used at any time.