Please refer to the latest COVID-19 updates

50% discount for people with disabilities

Total Mobility card holders and Blind Foundation members who live in the Wellington region get a 50% discount off the adult Metlink public transport fare.

The Accessible Concession is available on Metlink buses, trains and ferries, except After Midnight buses. 

If you require assistance for your travel, a carer can come with you and travel for free. Your carer will need to start and end the same journey with you and accompany you for the entire length of the journey. 

You will need to show Metlink staff your Total Mobility Card or Blind Foundation ID card if they ask, and let them know if you are travelling with a carer.

MetLink Buses DSC03625 1329 HR

How does the Accessible Concession work?

Metlink bus travel:

To get the 50% discount you just need to tag on and tag off the bus using your Total Mobility card, which is also a Snapper card. If you are a Blind Foundation card holder, use your Snapper card with a pre-loaded Accessible Concession. However, the concession is not available for cash fares.

Metlink rail and ferry services:

To get the 50% discount there are two types of discounted tickets you can buy:

  • A "Concession 10-Trip" ticket that is good for regular travel and needs to be purchased prior to travel
  • A "Single Child Cash" ticket that is good for one-time trips. Please note that single cash tickets cost slightly more because they are rounded up to the nearest 50c

You will need to show Metlink staff your Total Mobility Card or Blind Foundation ID card, if asked.

Where to buy train tickets

How do I apply for the Accessible Concession?

Find out if you qualify for a Total Mobility Card. These cards can be used as a Snapper card.

Blind Foundation members can apply for the Accessible Concession:

  • By phone the Snapper helpdesk on 0800 555 345 or
  • In person at a Snapper Service Centre (refer to the table below)
  • By emailing with your Snapper card number and a copy of your Blind Foundation ID card.

When applying please bring your Blind Foundation ID card and proof you live in Wellington (e.g. something with your address such as a rates bill or bank statement).

Please contact the Blind Foundation if you want to become a member (external link) .

Snapper Service Centres

Location Address Opening hours
Wellington City

Wellington i-SITE Visitor Centre
18-32 Manners Street, Te Aro, Wellington

Monday to Sunday: 8.30am – 5:00pm
Public holidays: 9:00am – 4:00pm, closed Christmas Day

Hutt Valley

Upper Hutt i-SITE Visitor Centre
Expressions Art and Entertainment Centre, 836 Fergusson Drive, Upper Hutt

Monday to Friday: 9:00am – 4:00pm
Saturday, Sunday and public holidays: 9.30am – 4:00pm


Tranzit Travel Centre
316 Queen Street, Masterton

Monday to Friday 8.30am-5.00pm

You can’t use the Accessible Concession on some services, including:

  • Metlink After Midnight buses (N1; N2; N22; N3; N4; N5; N6; N66; N8; N88)
  • Buses that Metlink does not run: Airport Flyer (91), Commuter 80, 90, 92, 93

Get in touch

If you have any questions or need help in applying for your Total Mobility card call us on 0800 801 700.