Service Updates > Replace your old station to station 10-Trip train ticket with the zone-based tickets and get around different parts of Greater Wellington
Valid from: 07/12/2018 9:00am
Got old station to station 10-Trip train tickets?
Update: Due to a huge volume of tickets being sent in for processing the timeframe for your ticket/refund to be returned may take up to 2 - 3 weeks.
In July we introduced the all new 10-Trip tickets which are zone-based, allowing you to travel anywhere in Wellington on any of our train services between the zones on your ticket!
This means from 1 January 2019 old station to station 10-Trip tickets will no longer be valid. The good news is you can swap your old tickets for the new zone-based tickets (even if there are clips taken out) or get a refund.
Pick up a Metlink Rail 10-Trip Ticket Exchange Form at the Customer Service Kiosk at Wellington Station or at your local ticket office. You can also download the form:
Follow the instructions on the form and post it back with the ticket enclosed. Processing takes 14 business days and we can send you your new tickets, while refunds need to be collected from Wellington Station. We appreciate your patience.
This offer of a refund or exchange of old 10-trip tickets is available until 30 June 2019.
The old station to station 10-trip tickets are no longer accepted onboard Metlink trains.