Valid from: 09/04/2020 12:00am

As part of the national response to COVID-19, the NZ Transport Agency will implement a fare-reduction for Total Mobility customers from Tuesday, 14 April 2020.

Total Mobility customers will be able to access fully subsidised fares of up to $80 per trip, ensuring access to services and the ability for workers to access their workplace.

This fare reduction will be in place until 30 June 2020.

Existing Total Mobility rules and monitoring processes will continue to apply during this period and Greater Wellington Regional Council and Metlink will manage the demand for this service through their current eligibility assessment process.

The fare that would normally be paid by the customer will be paid by Greater Wellington directly to the contracted transport service providers, with a claims process that allows more frequent payments to assist service providers in supporting their drivers.

The fare subsidy is for the transportation of Total Mobility customers with permanent disabilities only. For home delivery options for Total Mobility customers and other people more vulnerable to COVID-19, more information can be found on the COVID-19 website (external link) .

More information on the eligibility process is available on our Total Mobility page.

Services Affected: