Service Updates > COVID-19: Bus, train, and ferry services under level one
Valid from: 08/06/2020 12:00am
Metlink has announced that fares will return across the region on July 1 now that New Zealand has moved to alert level 1 and physical distancing restrictions have been lifted.
Fares, including the handling of cash were temporarily suspended to support the Government’s public health response to the COVID-19 Pandemic. Metlink has been working very closely with the Government on the safest and fairest time to reintroduce full fares to passengers across the region.
Reintroducing fares in July follows New Zealand’s excellent response to COVID-19 and the recent removal of physical distancing measures under alert level 1. Our passengers, drivers, staff on trains and at station kiosks can now safely and confidently interact again.
Advice from the Ministry of Health has confirmed it is safe to handle cash, provided this is done responsibly. Good hand hygiene remains essential, with passengers and staff continuing to wash or sanitise their hands as soon as they can during, before and after travel.
We’re asking passengers to use contactless payments wherever possible, that means Snapper on buses, monthly passes or 10-trip tickets on trains and eftpos on ferries. Where cash needs to be used we’re encouraging people to use exact change to reduce any unnecessary handling.
Metlink continue to work with Snapper on reviewing the coverage of Snapper kiosks across the region. A Snapper App for Android phones is available, and an iPhone app is being launched within the next month or so.
Monthly and 10-trip train tickets will be for sale from train station ticket windows from Monday 22 June. A rail monthly pass or 10-trip tickets are good ways to save money.
Ferry tickets will be for sale on board the ferry and at the office from Monday 22 June.
From midnight 8 June 2020, Metlink will be removing physical distancing stickers, posters and floor decals from stations, stops, trains, buses and ferries over the coming days now that physical distancing is no longer in place.
Metlink continues to follow advice from the Government on robust cleaning, distancing and fare collection practices to keep passengers and staff safe.