protect yourself against coronavirus poster english 3march2020

Updated 30 March 

Public transport is now free until June. It will continue to be available for essential service workers, and to enable communities to access supermarkets, pharmacies and health facilities only.

Physical distancing measures are in place for all passengers and staff. Please respect these measures as they will help stop the spread of COVID-19.

Metlink would like to assure customers that we are closely monitoring the situation and will be following the advice of Ministry of Health on COVID-19.  Below is some important information for the Metlink team and you our customers.

COVID-19: Additional Metlink Services, cleaning and physical distancing measures

In response to COVID-19 alert level 4, Metlink is adding more bus services, introducing germ shield fogging and rolling out physical distancing markers on all buses and trains.

Read the media release >

COVID-19: Public Transport free until June

As part of the national response to COVID-19 alert level 4 Metlink will make all rail and bus services free until June.

Read the media release >

Read the service update > (external link)

COVID 19: From Tuesday 24 March - weekend services start to roll out on all public transport modes

In response to the Prime Minister’s address today on raised COVID-19 levels, Metlink will be moving to weekend services across all public transport modes.

Read the media release >

COVID-19: Metlink Public Transport update on drivers aged 70+

Metlink General Manager Scott Gallacher says, in accordance with Central Government advice, for the health and safety of staff and passengers, all Metlink bus drivers aged 70+ will not be part of operating our transport network at this time. 

Read the media release >

COVID-19 Greater Wellington closes offices

In line with advice from the Wellington Region Emergency Management Group (WREMO) and the Ministry of Health, Greater Wellington Regional Council is closing its offices to the public and encouraging all office based staff to work from home.

Read the media release >

COVID-19: Metlink removes cash sales from buses, trains, ferries, and stations

To stay one step ahead of COVID-19 and give our passengers and staff more peace of mind, Metlink will be removing all cash sales from trains, buses, ferries and stations as of Monday, March 23. Discounted monthly train passes will be available for purchase from 23 March 2020.

Read the media release > 

COVID-19: Metlink rolls out precautionary cleaning measures across rail, bus and ferry

Metlink is rolling out new precautionary cleaning measures across rail, bus, and ferry today to give passengers further peace of mind as they travel across the region.

Read the media release >

How do I protect myself and others from COVID-19?

Basic hygiene measures are the most important way to stop the spread of infections, including the 2019 novel coronavirus (COVID-19). Basic hygiene measures include:

  • Hand hygiene – that is, washing hands regularly with soap and water, or cleansing with hand sanitiser
  • Staying at home if you are sick
  • Coughing or sneezing into a tissue or your elbow and then performing hand hygiene
  • Cleaning surfaces regularly

People with symptoms of acute respiratory infection should practice good cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues, and wash hands). 

For updates about COVID-19 click on the following links:

Should you have further concerns we advise contacting the dedicated COVID-19 Healthline for free on 0800 358 5453 or keep up to date on the latest information by visting the Ministry of Health website (external link) .

If you have any COVID-19 related concerns please call Healthline for advice before you travel. If you are well, then it is safe to continue to use public transport. To help limit the spread of any virus, those who are unwell should stay at home. If you must travel and you’re unwell, then it is best to wear a mask, avoid direct contact with other passengers, drivers and transport staff, and open windows where possible.


The Ministry of Health is leading this response. To assist with this response, all New Zealanders, and visitors to New Zealand, are asked to take certain measures. The risk of a widespread outbreak is low, but the Ministry of Health is monitoring the situation closely.

These measures help to protect you, your whanau, colleagues, and fellow passengers from COVID-19, and other respiratory illnesses (such as seasonal influenza (the flu)).

What to do

  • If you are unwell (with a respiratory illness) you should seek advice from Healthline before you travel - 0800 358 5453
  • If you have been asked to self-isolate, please do so. Information on how to do this is available on the Ministry of Health website
  • Always get your information from official sources such as the Ministry of Health and Healthline (0800 358 5453)
  • Avoid close contact (within 1 meter) with people with cold or flu-like illnesses
  • Cover coughs and sneezes with disposable tissues or clothing. Place tissues in a rubbish bin
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • Before eating or handling food
    • After using the toilet
    • After coughing, sneezing, blowing your nose or wiping children’s noses
    • After caring for sick people
  • You do not need to wear a mask if you are well
  • It is important to remember that, in autumn and winter, most people displaying symptoms such as cough, sore throat, tiredness, or sneezing are suffering from a cold or other respiratory illness not coronavirus

Call Healthline on 0800 358 5453

Application of this factsheet

This factsheet is applicable to passengers on: domestic flights, domestic ferry services, trains, buses, taxis, and ride-shares etc.

Transport for those unwell

If you have any COVID-19 related concerns please call Healthline for advice before you travel. If you are well, then it is safe to continue to use public transport. To help limit the spread of any virus, those who are unwell should stay at home. If you must travel and you’re unwell, then it is best to wear a mask, avoid direct contact with other passengers, drivers and transport staff, and open windows where possible.

Preventing the spread of the virus

Passengers can take some simple steps to help stop the spread of diseases like COVID-19:

  • Stay home if unwell
  • Avoid close contact with people with cold or flu-like illnesses
  • Cover coughs and sneezes with disposable tissues or your elbow. Place tissues in a rubbish bin
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly
    • Before eating or handling food
    • After using the toilet
    • After coughing, sneezing, blowing your nose or wiping children’s noses
    • After caring for sick people
  • Always wear disposable gloves when cleaning. When finished, place used gloves in a rubbish bin. Wash your hands immediately after handling these items.

Use of masks

For most people in the community, Personal Protective Equipment (PPE) such as face masks are not recommended. However, for people with symptoms of an acute respiratory infection, the WHO recommends that there may be benefit in wearing a face mask to reduce the spread of infection to other people.

Hand hygiene and cough/sneeze etiquette (maintain distance, cover coughs and sneezes with disposable tissues and wash hands) will have a bigger impact.

Going to work

You should not go to work if you:

  • Have been in or transited through (excluding airport transit) Category 1a and 1b countries and territories or have been in close contact with someone confirmed with COVID-19 in the last 14 days. We ask that you self-isolate for 14 days from the date of departure or close contact.
    • Please register your details with Healthline if you have not already (call 0800 358 5453 or +64 9 358 5453 for international SIM).

If you develop symptoms within 14 days of being anywhere in a country or area of concern, or within 14 days of contact with a confirmed case of COVID-19, you should phone Healthline on 0800 358 5453. Read more about advice for travellers arriving to New Zealand).

Recent arrivals required to self-isolate

If you have been in or transited through mainland China, Iran, northern Italy or the Republic of Korea, or have been in close contact with someone confirmed with COVID-19 in the last 14 days:

  • We ask that you self-isolate for 14 days from the date of departure or close contact
  • Please register your details with Healthline if you have not already (call 0800 358 5453 or +64 9 358 5453 for international SIM)

Learn more about self-isolation.

High-risk populations

Some people who are infected may not get sick at all, some will get mild symptoms from which they will recover easily and others may become very ill, very quickly.

From previous experience with other coronaviruses, the people at highest risk of serious infection are:

  • People with compromised immune systems
  • Elderly people
  • Pregnant women
  • Very young children and babies
  • People with diagnosed heart and lung conditions.

Those in high-risk populations may wish to reduce their contact with larger crowds of people, such as on public transport at peak times, or at public gatherings.

Official sources of information

Always get your information from official sources such as the Ministry of Health. For up-to-date guidance and advice, visit the Ministry of Health website

Please note: this guidance is subject to change based on advice from the Ministry of Health.

Call Healthline on 0800 358 5453

Download this factsheet