Protect yourself and others from COVID-19: wash your hands, cough or sneeze into your elbow, disinfect frequently touched surfaces, don't touch your face, get rid of used tissues immediately, and stay home if you feel unwell

Updated Monday 21 September 5.09pm

The Wellington region is currently in COVID-19 Alert Level 2 moving to Alert level 1 Tuesday 22 September.

The latest amendments to travel restrictions are:

  •   From 22 September, face coverings are no longer mandatory on any Metlink services

While face coverings are no longer mandatory, passengers can continue to wear them out of personal preference. If you are choosing to wear a face covering, this can include a face mask, scarf or bandana please read a handy guide to show you the correct way to wear and dispose of your mask. It is also important to continue practicing good hygiene practices and recording your journey with us, whether it’s by scanning one of the QR codes with the NZ COVID tracer or Rippl app, or writing it down manually.

Remember, be kind and follow these simple steps to keep you, your whanau and your community safe while using Metlink services:

  • If you are unwell, do not travel on public transport. If you can, work from home
  • Currently, wearing a face mask or face covering on board our services is mandatory under Alert Level 2 as per Ministry of Health and Government guidelines. Exemptions for health, disability or mental reasons are outlined by the government, and please remember this also applies to our staff. Children under 12 years are also exempt from wearing a face covering on our services (dedicated school services have their own set of rules).
  • Fares apply, cash is being collected however contactless is preferred
  • Physical distancing isn’t required however is encouraged where possible
  • Track your journey. QR codes are displayed on board and at staffed ticket facilities to help with this. An alternative is to note down where you went, who you sat next to and the service number of your vehicle
  • Buses will retain front door boarding which allows our customers full accessibility
  • Metlink staff are not expected to enforce the scanning of QR codes

For further information you can contact Metlink Service Centre on 0800 801 700, email info@metlink.org.nz or follow our Facebook page  (external link) for the latest updates.

General Information

  • Wash or sanitise your hands before and as soon as possible after travelling
  • Cough or sneeze into your elbow, or use a tissue to cover your mouth
  • Avoid touching your eyes and face, without clean hands
  • Put used tissues in the bin or a bag straight after using them
  • Our strengthened cleaning routine continues

Thank you to all passengers and staff for your incredible patience and understanding during this time. We continue to rely on you to be responsible, be kind to one another and make the right choices by following the Government’s advice. Your safety, and our team’s safety, is paramount. We are all in this together.


Fares

Fares are in place and we will be accepting cash, but we recommend using contactless where possible. If you are using cash, a SuperGold card or monthly pass on our network we encourage you to download the NZ COVID Tracer app which records manual entries. Otherwise continue to track your journey by taking a note or photo of the orange capacity poster by the doors on each Metlink service, where you sat and the time you got on and off. Please respect the privacy of others and ensure images don’t include Metlink staff or other passengers.

Physical distancing

Although physical distancing isn’t required on board at this time, our orange signage will remain up to encourage distancing on board where possible. A reminder, please commit to good hand hygiene, wear a mask on public transport, maintain a physical distance where possible and continue to track your journey.

Contact tracing

It is now more important than ever to scan QR codes. From September, Metlink has QR codes displayed across all services, train station ticket offices, the kiosk at Wellington station and the East by West Ferry reception. You can scan these codes with either the NZ COVID Tracer App or Rippl App. If you are using the Rippl App, don’t forget to ‘check-out’ at the end of your journey. If you have a Snapper card, ensure you register it. By registering your Snapper, you will be able to view your travel history and it will make contact tracing easier and faster should there be COVID-19 exposure in our region.

Schools

Here’s what you need to know when travelling on Metlink school services:

  • Students don’t have to wear face coverings on school services
  • Students can sit together
  • Keep a record or their journey
  • Standing is now permitted

If students are using public transport, they must: 

  • Wear a face covering if they are 12 years or older
  • Scan the QR codes
  • Tag on/off with Snapper and register your Snapper card
  • Have your ID ready for inspection on trains

Remember, Metlink staff are not expected to enforce the wearing of face coverings or scanning of QR codes. Similar to passengers, frontline staff are required to wear face coverings, unless it is unsafe to do so due to medical reasons or it impairs their vision.

Total Mobility Customers

During this time Total Mobility transport continues to operate. It is important to note that there will be no change to fares, which means Total Mobility will continue to cover 50% of the fare up to the maximum subsidy amount of $80, customers pay the remainder. Remember to present your Total Mobility card to the driver at the start of every trip. Total Mobility cardholders can continue to use their card to get the Accessible Concession on buses, trains and the harbour ferry.

Buses

Fares:

Other information:

Rail

Fares

  • Fares remain in place on rail services. Passengers are encouraged to purchase 10 trip tickets or monthly passes
  • Cash fares remain available both on board and at ticket offices. Please try to have the exact change if possible or use a contacless method if you can

Other information:

Ferry

Fares

  • Fares remain in place on all ferry services. This includes the option of cash payment
  • Tickets are available on board the ferry as well as from the East by West Office
  • Passengers are encouraged to use contactless payment options (EFTPOS or Credit Card) where possible

Other information:

 

It is now mandatory to wear face masks/face coverings on board all Metlink services. Not sure how to use them? Here is a handy guide to show you the correct way to wear and dispose of your mask.

Please be respectful. Follow the guidelines as Metlink frontline staff are not expected to enforce the wearing of face coverings or scanning of QR codes. Frontline staff are required to wear face coverings, unless it is unsafe to do so due to medical reasons or it impairs their vision.

Exemptions from wearing a face covering include:

  • Children under 12 years of age
  • People with a disability, a physical or mental health condition, if it is difficult to do so
  • In an emergency, or if it unsafe to do so
  • If people need to prove their identity,  or
  • To communicate with someone who is deaf

The use of face masks will complement the basic hygiene measures recommended by the Ministry of Health which are hand hygiene, physical distancing, coughing and sneezing into your elbow and regular cleaning of high touch services. Remember, stay home if you are sick and seek medical advice from your doctor or Healthline on 0800 358 5443. This helps us to help you, your whanau, our community and our staff keep safe.

Wash your hands before and after touching a mask; there are many different kinds of mask; the metal clip goes at the top of the mask

Place the metal clip across the top of your nose; pull the elastic bands over your ears; stretch the mask down so it covers your chin

Bend the metal clip around your nose so it sits securely; when taking off the mask pull the elastic bands away from your ears; always place the used mask in a closed rubbish bin for disposal

COVID-19 communications

21 September: Following the Government’s alert level 1 announcement Metlink has confirmed that face coverings will not be mandatory on board bus, ferry and train services from 22 September 2020.

Read the media release >

14 September: Following a Government announcement, physical distancing will be removed from Metlink services from today.

Read the media release >

28 August: The latest on face coverings, physical distancing, personal hygiene and contact tracing on Metlink services.

Read the media release >

12 August: The Government has placed the Wellington region into Alert Level 2 as of 12 noon on Wednesday 12 August. Please be assured that Metlink will continue to offer a full service across its train, bus and harbour ferry network. 

Read the service update > (external link)

12 August: Metlink continues full train, bus and ferry services across the Wellington region during alert level 2. 

Read the media release >