Updated 25 May, 1.19pmcontact tracing (external link)

Due to COVID-19 physical distancing restrictions, Metlink services will continue to have limited capacity under alert level 2.

This means your usual bus or train could be full because the capacity on most buses, trains and ferries will be limited to 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted under Level 2.

Plan ahead:

  • Leave extra time for travel, if your normal bus or train is full, you might have to wait for the next service
  • If you can, avoid travelling at peak times
  • Consider walking, scootering or cycling as an alternative during alert level 2

Please keep a safe distance from people you do not know. This means:

  • Keep 2m apart when waiting at bus stops, interchanges, stations and wharfs
  • When on board, sit in the green stickered seats. Family groups or those that know each other can sit together
  • Avoid sitting next to someone you do not know
  • Services cannot allow standing passengers

Be safe, plan ahead and be prepared to keep a record of your journey in case it is needed for contact tracing purposes. 

Additional cleaning measures continue to be carried out on all buses, trains and the harbour ferry. This includes using virus barrier products, wiping down high contact zones and the use of “fogging”. Please also sanitise or wash your hands before and as soon as you can after travelling.

A change for level 2 is the return to tagging on at the front door of buses. Enter buses through the FRONT door and tap on with your snapper card. Snap off at the rear door. It is really important that you snap on and off so we can assess what services are required.

Bus and train fares are currently free, but Metlink, like council’s and transport providers across the country, is working with NZTA on a safe and fair way to reintroduce fares across the network. We will keep you updated via our website and Facebook page (external link) .

Check out our video with everything you need to know for Alert Level 2. We have slightly increased capacity on services, but passengers must sit in green stickered seats. On buses you now enter and tag on from the front door and tag off at the rear.

Metlink Snapper Facebook static 01

Don’t have a Snapper? No problem. You can order one FREE by calling 0800 555 345 between 8am and 6pm, Monday to Friday. It’ll be delivered to your home address preloaded with a $5 credit

Information for schools

What Metlink is doing

  • Supplying hand sanitiser on board school buses
  • Cleaning buses in accordance with Ministry of Health guidelines
  • Operating all school bus services from Monday 18 May 2020

What schools need to do

  • Maintain a register of students on each school bus for contact tracing purposes
  • Ensure the school community understands the physical distancing requirements, hygiene requirements before boarding the bus, and their plan 'B'

What parents/caregivers need to do

  • Need to have a plan ‘B’ to get students to get to and from school in case the bus is already full
  • Ensure that their child understands the physical distancing requirements, hygiene requirements before boarding the bus, and their plan ‘B’

General points

On public services used by students:

  • If students are travelling on public bus services they need to adhere to the physical distancing requirements on board that service (window seats only, no standing, and maintaining 2m distance at bus stops)
  • If students are travelling on a public services please keep a record of travel if you can

On school services:

  • The front door will be used for entrance and exit during Alert Level 2, as ‘normal’. Even though fares are currently free, we ask all students to tag on and off with their Snapper card.
  • Students are not able to stand on school bus services, however all seats can be occupied. This means that capacity is reduced on school services compared to 'normal'.

On both school and public services:

  • It is not the bus driver’s responsibility to maintain or supervise physical distancing on board the bus. Please respect the driver’s physical distance when entering and exiting the bus.
  • Capacity on bus services will be greatly reduced as no standing is permitted.

How do I protect myself and others from COVID-19?

Basic hygiene measures are the most important way to stop the spread of infections, including the 2019 novel coronavirus (COVID-19). Basic hygiene measures include:

  • Hand hygiene – that is, washing hands regularly with soap and water, or cleansing with hand sanitiser
  • Staying at home if you are sick
  • Coughing or sneezing into a tissue or your elbow and then performing hand hygiene
  • Cleaning surfaces regularly

People with symptoms of acute respiratory infection should practice good cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues, and wash hands). 

COVID-19: Metlink details physical distancing and capacity for alert level 2

With alert level 2 imminent, Metlink has announced updated plans for physical distancing and the impact on capacity across the region’s network.

Read the media release >

COVID-19: Wairarapa train services to resume

Wairarapa Train services will return to their regular timetable from Monday, May 4 in line with the return to normal timetables for all Metlink rail services.

Read the media release >

COVID-19: School bus services supported at alert level 3

Since the Prime Minister's announcement of shifting to alert level 3 at 11.59pm on Monday 27 April, we are updating you on what this could look like for your Metlink school transport.

Read the newsletter >

COVID-19: Refund your April, May and June monthly rail pass online

Due to the changes in travel and fares because of COVID-19, we are refunding customers who have purchased monthly rail passes for April, May and June 2020 only.

Get your refund >

COVID-19: Metlink Public Transport update on drivers aged 70+

Metlink General Manager Scott Gallacher says, in accordance with Central Government advice, for the health and safety of staff and passengers, all Metlink bus drivers aged 70+ will not be part of operating our transport network at this time. 

Read the media release >

COVID-19: Metlink rolls out precautionary cleaning measures across rail, bus and ferry

Metlink is rolling out new precautionary cleaning measures across rail, bus, and ferry today to give passengers further peace of mind as they travel across the region.

Read the media release >

How do I protect myself and others from COVID-19?

Basic hygiene measures are the most important way to stop the spread of infections, including the 2019 novel coronavirus (COVID-19). Basic hygiene measures include:

  • Hand hygiene – that is, washing hands regularly with soap and water, or cleansing with hand sanitiser
  • Staying at home if you are sick
  • Coughing or sneezing into a tissue or your elbow and then performing hand hygiene
  • Cleaning surfaces regularly

People with symptoms of acute respiratory infection should practice good cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues, and wash hands). 

For updates about COVID-19 click on the following links:

Should you have further concerns we advise contacting the dedicated COVID-19 Healthline for free on 0800 358 5453 or keep up to date on the latest information by visting the Ministry of Health website.