Protect yourself and others from COVID-19: wash your hands, cough or sneeze into your elbow, disinfect frequently touched surfaces, don't touch your face, get rid of used tissues immediately, and stay home if you feel unwellUpdated 30 July 3.59pm

A friendly reminder to everyone to keep safe while travelling with Metlink, whether it’s on the bus, train or ferry. As a region we need to continue to ‘Unite for the Recovery against COVID-19’, but we are also in the cold and flu season.

Remember, be kind and follow these simple steps to keep you, your whanau and your community safe while using Metlink services:

  • Wash or sanitise your hands before and as soon as possible after travelling
  • Cough or sneeze into your elbow, or use a tissue to cover your mouth
  • Avoid touching your eyes and face, without clean hands
  • Put used tissues in the bin or a bag straight after using them
  • Please do not travel on a Metlink service if you feel unwell

We thank you for your cooperation and understanding.


During COVID-19 Alert Level 1, Metlink is pleased to announce that all services are back at full capacity.

As we slowly return to the new normal, we would like to passengers to know:

  • Physical distancing requirements have been lifted at
    • Shelters, interchanges and stations
    • On all services: customers can sit or stand next to each other
  • Please be patient as we work to remove the physical distancing stickers on all our services
    • As we work to remove them you may sit wherever you like on board
  • In accordance with the Government guidelines, we are asking all passengers to continue to keep track of their journeys with Metlink for contact tracing purposes
    • A good way to do this is by noting down where you went, who you sat next to and the service number of your vehicle
  • Our strengthened cleaning routine continues

Full fares returned across the region on Wednesday 1 July.

The new normal on all Metlink services looks like this

Travel etiquette:

  • Customers can now sit anywhere they like or stand on services
  • Physical distancing is no longer required. Please be patient as we work to remove all physical distancing stickers

Hygiene:

  • Our strengthened cleaning routine continues
  • Good hand hygiene is still important. Wash your hands or use hand sanitiser before travelling and as soon as possible afterwards

Buses

Fares:

  • Fares have returned on bus services, and passengers are encouraged to use Snapper cards
  • For more information on Snapper please visit the Snapper website (external link)  or call 0800 555 345
  • Cash can now be used on all bus services. The Ministry of Health have confirmed it is safe to handle cash. Please try and have the exact change if possible or use a contactless method if you can
  • The safety of our customers and Metlink staff is our top priority when dealing with cash, and we are following Ministry of Health guidance on cash handling to ensure this

Other information:

Rail

Fares:

  • Fares have returned on rail services. Passengers are encouraged to purchase 10 trip tickets or monthly passes
  • Cash fares are now available both on board and at ticket offices.
  • The safety of our customer and Metlink staff is our top priority when dealing with cash, and we are following Ministry of Health guidance on cash handling to ensure this
  • The Ministry of Health have confirmed it is safe to handle cash
  • Please try to have the exact change if possible

Other information:

Schools:

  • As Term 2 ends on July 3 2020, we are encouraging school students who use Metlink rail services to purchase a 10 trip pass for the remaining few days of the school term.

Ferry

Fares:

  • Fares have returned to all ferry services. This includes the option of cash payment
  • The Ministry of Health have confirmed it is safe to handle cash
  • The safety of our customer and Metlink staff is our top priority when dealing with cash, and we are following Ministry of Health guidance on cash handling to ensure this
  • Tickets are available on board the ferry as well as from the East by West Office. Passengers are encouraged to use contactless payment options (EFTPOS or Credit Card)

Other information: