What is PTOM?

The new Public Transport Operating Model (PTOM) became law in 2013 and created a strategic change in the way Wellington's public transport system is planned and procured. PTOM aims to build long-term commercial partnerships between regional authorities and public transport operators, to improve services and grow patronage.

With the new contracts, Greater Wellington Regional Council (GWRC) aims to deliver a high-quality service to customers that encourages them out of cars and onto public transport, especially in peak times.  

Customers will have access to easy to use services that have consistent branding and information.

For operators, the new contracts offer exciting opportunities in one of New Zealand’s biggest public transport markets.

The Wellington region has a strong culture of public transport use with 36.4 million passenger trips being taken on its Metlink Public Transport Network during 2014/15 it has the highest per capita public transport use in the country.

The new contracts will offer real incentives for operators to continually improve their performance, provide value for money services to customers and grow patronage.

For GWRC, the new contracts provide an opportunity to work in a spirit of genuine partnership with operators to improve the delivery of public transport services around the region. They will enable us to gather and analyse information about services and performance which will enhance public transport planning across the network.


PTOM contracts

A redacted copy of the contract is available:


1. Partnering Contract and Schedules 1&2

2. Schedules 3 to 19

3. Annexures 1 to 23



  • This contract has had commercially sensitive information redacted. 
  • Each redaction in the contract includes a comment box. The comment box shows the section of the Local Government Official Information and Meetings Act 1987 (LGOIMA) that forms the basis for the redaction. To view the comments box you need to download the document and open in Acrobat. LGOIMA deals with the availability to the public of official information held by local authorities and includes the limited grounds available for withholding information.



1. Bus Partnering Contract and Schedule

2. Schedules 2 - 15

3. Annexures 1-23

4. Articles of Agreement

5. Novation Deed


You can find out more information on this PTOM process on the GWRC website