Measuring progress

The introduction of the new bus network didn't go to plan. We have been listening to your feedback and making improvements, and there is more to come.

How do we know things are getting better - your feedback and we have been monitoring the 10 most used services in Wellington city. 

Overall performance of the 10 most used bus routes

How many are travelling?

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Overall Patronage

  • Week 1 - 7 April shown in green
  • Week 8 - 14 April shown in blue

This measure shows the total number of customers travelling on the top 10 services including transfers between services.

Total boardings for week 1 - 7 April 298,784 and for week 8 - 14 April 304,293

There is a natural drop over the weekend, increases and decreases due to school and university terms, and from other significant events that occur such as public holidays.

Top 10 used services are 55% of total boardings across the region for week 8 - 14 April

How reliable are we?

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Overall Reliability

  • Target 99.5% and above
  • Needs improvement 97% - 99.5%
  • Unsatisfactory 97% or below

For the week of 8 - 14 April we're at 98.5%

The reliability measure shows the percentage of scheduled services that actually ran as tracked by RTI and Snapper systems.

Are we on time?

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Overall Punctuality

  • Target 90% and above
  • Needs improvement 85% - 90%
  • Unsatisfactory 85% or below

For the week of 8 - 14 April we're at 89.9%.

We measure punctuality by recording the bus departure from origin, leaving between one minute early and five minutes late.

Top 10 most used bus routes

We have also shown performance breakdown on the top 10 most used bus routes.

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 1

  • Total boardings for week 1-7 April 67,444 and for week 8-14 April 69,962
  • Reliability for the week of 8-14 April we're at 98.7%
  • Punctuality for the week of 8-14 April we're at 87.7% 

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 2

  • Total boardings for week 1-7 April 60,648 and for week 8-14 April 62,811
  • Reliability for the week of 8-14 April we're at 98.6% 
  • Punctuality for the week of 8-14 April we're at 92.5%

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 3

  • Total boardings for week 1-7 April 46,105 and for week 8-14 April 46,519
  • Reliability for the week of 8-14 April we're at 98.8%
  • Punctuality for the week of 8-14 April we're at 82.9%

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 7

  • Total boardings for week 1-7 April 21,773 and for week 8-14 April 22,235
  • Reliability for the week of 8-14 April we're at 98.5%
  • Punctuality for the week of 8-14 April we're at 93.2% 

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 14

  • Total boardings for week 1-7 April 19,601 and for week 8-14 April 20,572
  • Reliability for the week of 8-14 April we're at 97.1%
  • Punctuality for the week of 8-14 April we're at 96.0%

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 22

  • Total boardings for week 1-7 April 21,264 and for week 8-14 April 20,335
  • Reliability for the week of 8-14 April we're at 97.5% 
  • Punctuality for the week of 8-14 April we're at 88.9%

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 24

  • Total boardings for week 1-7 April 14,736 and for week 8-14 April 14,422
  • Reliability for the week of 8-14 April we're at 98.7%
  • Punctuality for the week of 8-14 April we're at 91.1%

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 83

  • Total boardings for week 1-7 April 14,825 and for week 8-14 April 14,389
  • Reliability for the week of 8-14 April we're at 97.1% 
  • Punctuality for the week of 8-14 April we're at 80.8%

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 110

  • Total boardings for week 1-7 April 21,130 and for week 8-14 April 21,575
  • Reliability for the week of 8-14 April we're at 99.0%
  • Punctuality for the week of 8-14 April we're at 94.9% 

Performance indicators April 8 14 Template Dials 28 Jan 3 Feb Route 130

  • Total boardings for week 1-7 April 11,258 and for week 8-14 April 11,473
  • Reliability for the week of 8-14 April we're at 99.6% 
  • Punctuality for the week of 8-14 April we're at 91.5%