Measuring progress

The introduction of the new bus network didn't go to plan. We have been listening to your feedback and making improvements, and there is more to come.

How do we know things are getting better - your feedback and we have been monitoring the 10 most used services in Wellington city. 

Overall performance of the 10 most used bus routes

How many are travelling?

Performance indicators Feb 11 17 Dials 28 Jan 3 Feb Overall Patronage

  • Week 4 - 10 Feb shown in green
  • Week 11 - 17 Feb shown in blue

This measure shows the total number of customers travelling on the top 10 services including transfers between services.

Total boardings for week 4 - 10 February 246,101 and for week 11 - 17 February 284,712

There is a natural drop over the weekend, increases and decreases due to school and university terms, and from other significant events that occur such as public holidays.

Top 10 used services are 55% of total boardings across the region for week 11 - 17 February

How reliable are we?

Performance indicators Feb 11 17 Dials Overall Reliability

  • Target 99.5% and above
  • Needs improvement 97% - 99.5%
  • Unsatisfactory 97% or below

For the week of 11 - 17 February we're at 98.6%

The reliability measure shows the percentage of scheduled services that actually ran as tracked by RTI and Snapper systems.

Are we on time?

Performance indicators Feb 11 17 Dials Overall Punctuality

  • Target 90% and above
  • Needs improvement 85% - 90%
  • Unsatisfactory 85% or below

For the week of 11 - 17 February we're at 90.3%.

We measure punctuality by recording the bus departure from origin, leaving between one minute early and five minutes late.

Top 10 most used bus routes

We have also shown performance breakdown on the top 10 most used bus routes.

 Performance indicators Feb 11 17 Dials Route 1

  • Total boardings for week 4-10 February 60,131 and for week 11-17 February 66,981
  • Reliability for the week of 11-17 February we're at 98.5%
  • Punctuality for the week of 11-17 February we're at 89.8% 

Performance indicators Feb 11 17 Dials Route 2

  • Total boardings for week 4-10 February 54,790 and for week 11-17 February 61,719
  • Reliability for the week of 11-17 February we're at 99.7% 
  • Punctuality for the week of 11-17 February we're at 92.3%

Performance indicators Feb 11 17 Dials Route 3

  • Total boardings for week 4-10 February 34,727 and for week 11-17 February 42,211
  • Reliability for the week of 11-17 February we're at 98.6%
  • Punctuality for the week of 11-17 February we're at 88.6%

Performance indicators Feb 11 17 Dials Route 7

  • Total boardings for week 4-10 February 17,693 and for week 11-17 February 20,739
  • Reliability for the week of 11-17 February we're at 98.8%
  • Punctuality for the week of 11-17 February we're at 94.5% 

Performance indicators Feb 11 17 Dials Route 14

  • Total boardings for week 4-10 February 16,732 and for week 11-17 February 20,483
  • Reliability for the week of 11-17 February we're at 96.1%
  • Punctuality for the week of 11-17 February we're at 88.8%

Performance indicators Feb 11 17 Dials Route 22

  • Total boardings for week 4-10 February 6,893 and for week 11-17 February 9,126
  • Reliability for the week of 11-17 February we're at 95.9% 
  • Punctuality for the week of 11-17 February we're at 88.0%

Performance indicators Feb 11 17 Dials Route 24

  • Total boardings for week 4-10 February 12,139 and for week 11-17 February 14,822
  • Reliability for the week of 11-17 February we're at 99.7%
  • Punctuality for the week of 11-17 February we're at 81.2%

Performance indicators Feb 11 17 Dials Route 83

  • Total boardings for week 4-10 February 13,380 and for week 11-17 February 15,380
  • Reliability for the week of 11-17 February we're at 99.2% 
  • Punctuality for the week of 11-17 February we're at 84.7%

Performance indicators Feb 11 17 Dials Feb Route 110

  • Total boardings for week 4-10 February 19,251 and for week 11-17 February 21,653
  • Reliability for the week of 11-17 February we're at 99.7%
  • Punctuality for the week of 11-17 February we're at 92.5% 

Performance indicators Feb 11 17 Dials Route 130

  • Total boardings for week 4-10 February 10,365 and for week 11-17 February 11,598
  • Reliability for the week of 11-17 February we're at 99.4% 
  • Punctuality for the week of 11-17 February we're at 93.5%