bus with ears

In July 2018 we made some major changes to Wellington’s bus transport network. This involved creating a more efficient network design (routes, bus stops and timetables), high-frequency routes and more services, more effective transfers and some improved off-peak services (especially at weekends).

As with any project of this size, it’s usual to review outcomes to check how we did, what we learned and what still needs to happen. A post implementation review was commissioned and undertaken by L.E.K Consulting Australia in December 2018. This review recommended a number of changes and a team has been brought together to work on implementing the next steps. By far the largest part of this programme is a review of the bus network design - to look at what works well and what changes may need to be made.

Since then we have gone back to the Wellington community to ask their views on what needs to change. Starting in the Eastern suburbs of Wellington, we have asked bus customers what could be improved and have engaged with interested customers across the city through a range of activities including focus groups, public drop-in workshops and online surveys.

This phase of the in-person engagement came to an end with the last drop-in location in Khandallah. We covered areas across the city (East, South, West, North and city centre), holding workshops in:

Strathmore Brooklyn Te Aro
Miramar Island Bay Pipitea
Kilbirnie Karori Khandallah
Hataitai Wilton  
Newtown Johnsonville  

In addition to the in-person drop-ins, two online surveys were conducted. The first specifically covering the Eastern suburbs (12 July – 22 August), and the second covering the whole of Wellington city (22 August – 22 September).

Plans are underway to look at how we will connect with the rest of the Wellington region in 2020. This will include Porirua, Hutt Valley, Kapiti Coast and Wairarapa.

Sign up for bus network review updates (external link)

Important bus review reports and releases

Research company, Research First, worked with us to run the in-person drop-in workshops, focus groups and charrettes (large focus groups) across the city. This first report covers a summary of the stories, views and ideas on the current network and alternative route ideas, gathered in the in-person Eastern suburbs drop-in workshops. A Greater Wellington update report has been informed by the Research First engagement findings and includes customer insights and key themes of the Eastern suburbs in-person engagement.

These reports have been tabled with the Greater Wellington Regional Council Sustainable Transport Committee (STC) in September 2019.

Read the Research First Eastern Suburbs September 2019 Summary Report PDF - 4.4 MB

Read the STC September 2019 Update Report (click on STC agenda item 9 to view) PDF - 2 MB

Read the Eastern suburbs update media release

In 2018 after the July 2018 changes, L.E.K. Consulting (L.E.K.) was engaged to undertake an independent review of the implementation of the Wellington City and Hutt Valley bus networks to determine the effectiveness in delivering:

  • The objectives of the Wellington Regional Public Transport Plan
  • Levels of service that meet the needs of Wellington City and Hutt Valley communities

Read the LEK Consulting Australia Pty Ltd Post Implementation Review PDF - 689 KB

Read the LEK media release