Metlink is all about connecting you…with life!

girls on bus web

In the coming months, we’ll be improving our public transport network, helping commuters, students, visitors, day-trippers, in fact everyone, to connect to what’s great in our region!

We’re a social lot. We like to get together with friends, whether it’s over an internationally envied coffee, a walk on the beach or a race to a single track in one of our amazing mountain bike parks.

A key part of creating connections is having an amazing public transport system. Right now we make 38 million journeys a year on Metlink buses, trains and ferries, but we estimate that in just six years the number will rise to around 42 million.

As one of the biggest users of public transport in Australasia, we need a public network that can carry more people to more places, every day of the week. 

To make sure you receive information about the changes relevant to your suburb or region, please sign up for updates. (Please note, this is different to your My Metlink account).

In a nutshell

As part of this upgrade, we will be rejigging our timetables across the region so that connecting between Metlink buses, trains and ferries works better for more of us. Wellington city will have a new network, with changes to bus routes, stops and frequency of services so we can carry more people, more often. We’re working closely with schools to make sure our kids can get from A to B and back again.

We’re also bringing in lots of shiny new buses across the network – even 100% electric double-deckers for Wellington city – and are aspiring to have a 100% electric fleet. These bring with them lower-emissions which means by July 2018, harmful emissions across the region’s bus fleet will be around 68% lower than they were in July 2017!

As Metlink customers, you’ll appreciate the convenience of being able to use the same electronic payment method on any Metlink bus throughout the Greater Wellington region. Thankfully a payment method we already use called Snapper does that.

It’s a convenient way to pay your bus fare as well as being much cheaper than cash – you’ll pay at least 25% more using cash than with a Snapper card. Tagging on and off the bus is quick and easy, and it’s safer than cash for you and our drivers.

We’re also making our fares simpler and fairer. Discounts are coming for students, people with disabilities, and adults travelling during the off-peak periods. At the end of the day, it’s about ensuring public transport is accessible to all of us.

We haven’t increased fares for over five years, but we’ll need to apply a 3% fare increase to all Metlink fares from mid-July 2018. This will really help us to offset the cost of other fare changes, including new discounts, and to ensure all of us that use public transport contribute to the share of the cost.

 

Your Go-to Guide

Download your Go-to Guide for getting around on the new Metlink network:

Download Guide PDF - 1.5 MB

Jump to the important stuff:

It's a work in progress...

We’re always conscious about the environmental health of our region. We already have a smart new fleet of electric trains; we’ve renovated some train stations and put in place more Park & Rides; plus we’ve extended the electric network to Waikanae.

 

Here’s what we’re doing to make the changes as pain-free as possible

We also need to be realistic – these changes will take a while to bed down and there may be a few sticking points along the way. They’re big and bold changes that we need to make for the Greater Wellington region’s future economy and, most important of all, for those of us who live in and explore it.

For some of us, some changes may take a bit of getting used to. We will be doing our best every day to make things better but we ask you to please bear with us. We promise to give you as much information and help that you need along the way.

 

Key go live dates

First, we’re rolling out changes to the bus network in three stages:

Phase One – Wairarapa: 30 April 2018

Phase Two – Hutt Valley and Eastbourne: 17 June 2018

Phase Three – to the whole region, with the most significant changes in Wellington, Kapiti and Porirua: 15 July 2018

 

Sign up for more information

You'll no doubt have questions, so please – sign up to receive regular updates on changes to the region's public transport.

If you haven’t already, sign up for a My Metlink account to receive alerts about your favourite services. Plus, we have the usual social media channels like Twitter (external link) and Facebook (external link) for updates and important information.

If you prefer to speak to us, our friendly team at the Metlink Contact Centre is available to help you – give us a call on 0800 801 700.