On our way
In 2018, we made big changes to the public transport network in the Wellington Region and we're listening to our customers' feedback. Right now, Wellingtonians make 38 million journeys a year on Metlink buses, trains, and ferries, and this number will only increase in the coming years. We made major changes for the first time in 20 years to build a more connected network with the potential to grow to meet these needs.
The bus network is part of the $1.3 billion being invested in operating and improving public transport infrastructure and services. This brought many exciting changes to the Wellington Region, including more than 300 new buses, as well as electric vehicles and a fully accessible fleet, and bus hubs for them to use. We also introduced a single payment card for all Metlink buses, simpler fares, more concessions, and performance based contracts with all of our operators.
We're committed to getting the Metlink network right, and we're continuing to refine and improve it based on our research and your feedback.
What we're working on
We’ve listened to our customers, taken note of feedback and are making further changes to get you where you need to go, when you need to.
- Bus hubs and Kilbirnie safety fence
- Bus Network Review community drop-in workshops
- Live morning service updates
- On-Board Announcements system trial
- Ongoing improvements to bus stop information and signage
- More shelters and RTI displays
- New buses to replace older fleet
What we've already done
Ongoing monitoring and review of the network, and feedback from the community over the last year, has led to a range of changes to better meet customer needs.
- Improved customer and performance data
- Online reporting of patronage, reliability, and punctuality data published on Metlink website
- We've completed construction of most of the bus hubs; Wellington Station, Brooklyn, Miramar, Kilbirnie, Wellington Hospital, and Courtenay Place
- New bus fleet, including electric vehicles - and more to come over the next two years
- Timetable updates and improvements in November 2018 and February 2019
- More double deckers increasing capacity on key routes
- Additional targeted services and routes:
- Route 18e: hourly off-peak daytime and weekend services added
- Route 2: more peak services to increase capacity
- Route 14: extended to Kilbirnie and route change via Waipapa Road
- Route 27: new route from Vogeltown to the City during morning and evening peak
- Route 23z: trial service hourly from Wellington Station to the Zoo during off-peak and weekends
- A bus-by-bus review to improve accuracy of GPS tracking equipment, and ongoing work to improve the accuracy of on-street displays
- The Wairarapa Line has a nine-car train
- Modern electric Matangi trains, which replaced the entire old Ganz Mavag fleet (2016)
- New stations at Tawa, Naenae, Paraparaumu, and Upper Hutt (2016)
- More Park & Rides and space on board trains for wheelchairs and bikes
Improvements in Wellington’s new bus services are "ongoing and sustained," an independent review into implementation challenges of the Wellington City and Hutt Valley network has found.
On 27 June 2019, 27 September 2018 and 6 December 2018 Chris Laidlaw (GWRC Chairman), Barbara Donaldson (Councillor), Greg Campbell (Chief Executive) and Wayne Hastie (General Manager Public Transport) provided an overview and updates to the select committee:
The Public Transport Operating Model (PTOM) became law in 2013 and created a strategic change in the way Wellington's public transport system is planned and procured. PTOM aims to build long-term commercial partnerships between regional authorities and public transport operators, to improve services and grow patronage.
Wellington's rail services were the first go through the new PTOM contract process. Transdev Wellington was awarded the contract and took over operating the network on 3 July 2016.
A redacted copy of the contract is available:
- This contract has had commercially sensitive information redacted.
- Each redaction in the contract includes a comment box. The comment box shows the section of the Local Government Official Information and Meetings Act 1987 (LGOIMA) that forms the basis for the redaction. To view the comments box you need to download the document and open in Acrobat. LGOIMA deals with the availability to the public of official information held by local authorities and includes the limited grounds available for withholding information.
You can find out more information on this PTOM process on the GWRC website.