On our way
From Kāpiti to Karori, Miramar to Masterton and everywhere in between, thousands of people rely on public transport to get them around the beautiful region we call home. Right now we make 38 million journeys a year on Metlink buses, trains and ferries, but we estimate that in just six years the number will rise to around 42 million and we needed a new network with the potential to grow to meet these needs.
Between 30 April and 15 July we made some big changes to the public transport network in the Wellington region and things didn't go to plan. We have been listening to you and over the last few months we have made changes to make sure you can get to where you need to go, when you need it.
What we have done to make things better
Summary of progress since 15 July, 2018
Consultation with the community has led to a range of changes since July 15 designed to meet customer needs:
Better performance against timetables
- Improvements to the network performance through timetable adjustments to a number of Tranzurban Wellington city bus routes: 1, 7, 17, 17e, 19, 19e, 23, 23e, 24, 29, 29e, 30x and 32x. Lifting on-time performance to a range of 90.2% to 97.6%.
More bus capacity
- Banker buses deployed.
- Better matching of bus sizes to customer demand
Better targeting of routes
- Route 3: Services before 8am now start from Lyall Bay instead of Rongotai, some buses in that area will run more often.
- Route 18e: Introduced off-peak and weekend services between Miramar and Karori to make it easier for many to get to and from the university and hospital.
- Route 2: Deployed extra peak time buses on route 2 between Courtenay Place and Karori and Lambton Quay and Seatoun.
And planned for 2019:
- Route 14: Consultation with Hataitai residents on three direction options and extension to Kilbirnie.
- Introduction of city services to and from Vogeltown, following public consultation.
- Consideration of a trial service to and from Wellington Zoo.
- Improvements, planned for introduction in February, to the network performance of NZ Bus Wellington City bus routes: 2, 3, 12, 12e, 18, 18e, 21, 22, 33, 34, 35, 36, and 37.
- Further Tranzurban improvements to Porirua, Hutt Valley and Wellington services planned for New Year.
More effective customer and performance data
- Introduction of Customer Experience team, who travel the length of the network each day observing and speaking to customers, drivers, community groups and reviewing complaint and performance data to help improve service.
- A bus-by-bus review undertaken to ensure GPS signals and the Real-Time Information equipment was installed and functioning correctly.
- Introduction of online reporting. Patronage, reliability and punctuality data for most used routes published weekly on Metlink website.
Improvements in Wellington’s new bus services are "ongoing and sustained," an independent review into implementation challenges of the Wellington City and Hutt Valley network has found.
On 27 September and 6 December Chris Laidlaw (GWRC Chairman), Barbara Donaldson (Councillor), Greg Campbell (Chief Executive) and Wayne Hastie (General Manager Public Transport) provided an overview and updates to the select committee: