Performance of our network

Here you will find some key metrics that we use to monitor the performance of our Metlink network. The way we measure performance varies by mode, reflecting the different environments in which buses and trains operate. We will update these metrics each month.

Metlink monthly performance report | Bus performance data | Network patronage data for bus, rail & ferry

Buses

The graphs below track the performance of buses as they provide service on our Metlink network. As this is overall performance, the level of service provided will vary by route.

Reliability

The bus reliability measure shows the percentage of scheduled services that actually ran as tracked by our RTI and Snapper systems.

Punctuality

The bus punctuality measure shows the percentage of scheduled services that depart from origin, leaving between one minute early and five minutes late. From mid-July 2019 the target was increased from 90% to 95%.

Patronage

This graph tracks how many people around the region board our buses.

Trains

The graphs below track the performance of trains as they provide service on our Metlink network. As this is overall performance, the level of service provided will vary by line.

Reliability

The rail reliability measure shows the percentage of scheduled services that depart from the origin and key stations no earlier than 30 seconds before the scheduled time, meet the consist size for the scheduled service, and stop at all stations timetabled for the service.

Punctuality

The rail punctuality measure records the percentage of services arriving at key interchange stations and final destination within five minutes of the scheduled time.

Patronage

This graph tracks how many people around the region board our trains.

Data and reports

Here you can find more detailed information on how our network is performing at a route and area level.

Here you can find the monthly reports that we have prepared for the Sustainable Transport Committee, showing key public transport metrics. We will publish the reports here once they are completed each month.

Here you will find weekly data for bus punctuality, reliability, and passenger boardings, for each route in our network. We will update this monthly. For the same information on Rail please see the Metlink Monthly Performance Report

Performance-of-our-network/Performance-metrics-for-all-bus-routes-to-week-commencing-31-Jul-2023.xlsx [XLSX, 5 MB]

In the file below you will find:

Monthly boardings by mode, from July 1999 onwards (updated monthly)
Annual boardings by mode, peak and off-peak, from 2001/02 onwards
Annual passenger kilometres travelled by mode, from 1999/00 onwards

Performance-of-our-network/Patronage-Statistics-to-Jul-2023.xlsx [XLSX, 44 KB]