Performance of our network
Here you will find some key metrics that we use to monitor the performance of our Metlink network. The way we measure performance varies by mode, reflecting the different environments in which buses and trains operate. We will update these metrics each month.
Metlink monthly performance report | Bus performance data | Network patronage data for bus, rail & ferry
Buses
The graphs below track the performance of buses as they provide service on our Metlink network. As this is overall performance, the level of service provided will vary by route.
Reliability
The bus reliability measure shows the percentage of scheduled services that actually ran as tracked by our RTI and Snapper systems.

Punctuality
The bus punctuality measure shows the percentage of scheduled services that depart from origin, leaving between one minute early and five minutes late. From mid-July 2019 the target was increased from 90% to 95%.

Patronage
This graph tracks how many people around the region board our buses.

Trains
The graphs below track the performance of trains as they provide service on our Metlink network. As this is overall performance, the level of service provided will vary by line.
Reliability
The rail reliability measure shows the percentage of scheduled services that depart from the origin and key stations no earlier than 30 seconds before the scheduled time, meet the consist size for the scheduled service, and stop at all stations timetabled for the service.

Punctuality
The rail punctuality measure records the percentage of services arriving at key interchange stations and final destination within five minutes of the scheduled time.

Patronage
This graph tracks how many people around the region board our trains.

Here you can find the monthly reports that we have prepared for the Sustainable Transport Committee, showing key public transport metrics. We will publish the reports here once they are completed each month.
- Jul23-Metlink-monthly-performance-report.pdf [PDF, 2.2 MB]
- Jun23-Metlink-monthly-performance-report.pdf [PDF, 2.3 MB]
- May23-Metlink-monthly-performance-report.pdf [PDF, 2.3 MB]
- Apr23-Metlink-monthly-performance-report.pdf [PDF, 2 MB]
- Mar23-Metlink-monthly-performance-report.pdf [PDF, 784 KB]
- Feb23-Metlink-monthly-performance-report.pdf [PDF, 895 KB]
- Jan23-Metlink-monthly-performance-report.pdf [PDF, 2 MB]
- Dec22-Metlink-monthly-performance-report.pdf [PDF, 2 MB]
- Nov22-Metlink-monthly-performance-report.pdf [PDF, 2 MB]
- Oct22-Metlink-monthly-performance-report.pdf [PDF, 2 MB]
- Sep22-Metlink-monthly-performance-report.pdf [PDF, 2.1 MB]
- Aug22-Metlink-monthly-performance-report.pdf [PDF, 1.4 MB]
- Jul22-Metlink-monthly-performance-report.pdf [PDF, 1.6 MB]
- Jun22-Metlink-monthly-performance-report.pdf [PDF, 2.5 MB]
- May22-Metlink-monthly-performance-report.pdf [PDF, 2.5 MB]
- Apr22-Metlink-monthly-performance-report.pdf [PDF, 2.5 MB]
- Mar22-Metlink-monthly-performance-report.pdf [PDF, 2.7 MB]
- Feb22-Metlink-monthly-performance-report.pdf [PDF, 2.8 MB]
- Jan22-Metlink-monthly-performance-report.pdf [PDF, 2.7 MB]
- Dec21-Metlink-monthly-performance-report.pdf [PDF, 2.9 MB]
- Nov21-Metlink-monthly-performance-report.pdf [PDF, 2.7 MB]
- Oct21-Metlink-monthly-performance-report.pdf [PDF, 1.1 MB]
- Sep21-Metlink-monthly-performance-report.pdf [PDF, 1 MB]
- Aug21-Metlink-monthly-performance-report.pdf [PDF, 1 MB]
- Jul21-Metlink-monthly-performance-report.pdf [PDF, 1.2 MB]
- Jun21-Metlink-monthly-performance-report.pdf [PDF, 1.1 MB]
- May21-Metlink-monthly-performance-report.pdf [PDF, 1 MB]
- Apr-21-Metlink-monthly-performance-report.pdf [PDF, 1.2 MB]
- Mar-21-Metlink-monthly-performance-report.pdf [PDF, 1.2 MB]
- Feb-21-Metlink-monthly-performance-report.pdf [PDF, 1.1 MB]
- Jan-21-Metlink-monthly-performance-report.pdf [PDF, 1.2 MB]
- Dec 20 Metlink Monthly performance report [PDF, 1.2 MB]
- Nov 20 Metlink Monthly performance report [PDF, 1.2 MB]
- Oct 20 Metlink Monthly performance report [PDF, 1.3 MB]
- Sep 20 Metlink Monthly performance report [PDF, 1.3 MB]
- Aug 20 Metlink Monthly performance report [PDF, 1.2 MB]
- Jul 20 Metlink Monthly performance report [PDF, 1.2 MB]
- Jun 20 Metlink Monthly performance report [PDF, 1.2 MB]
- May 20 Metlink Monthly performance report [PDF, 1.2 MB]
- Apr 20 Metlink Monthly performance report [PDF, 1.2 MB]
- Mar 20 Metlink Monthly performance report [PDF, 1.2 MB]
- Feb 20 Metlink monthly performance report [PDF, 1.2 MB]
- Jan 20 Metlink Monthly performance report [PDF, 1.2 MB]
- Dec 19 Metlink Monthly performance report [PDF, 1.2 MB]
- Nov 19 Metlink Monthly performance report [PDF, 1.1 MB]
- Oct 19 Metlink monthly performance report [PDF, 1.2 MB]
- Sep 19 Metlink Monthly performance report [PDF, 1.2 MB]
- Aug 19 Metlink Monthly performance report [PDF, 1.2 MB]
- Jul 19 Metlink Monthly performance report [PDF, 1.1 MB]
- Jun 19 Metlink Monthly performance report [PDF, 1.1 MB]
- May 19 Metlink Monthly performance report [PDF, 1.1 MB]
- Apr 19 Metlink Monthly performance report [PDF, 1.2 MB]
- Mar 19 Metlink Monthly performance report [PDF, 1 MB]
- Feb 19 Metlink Monthly performance report [PDF, 1023 KB]
Here you will find weekly data for bus punctuality, reliability, and passenger boardings, for each route in our network. We will update this monthly. For the same information on Rail please see the Metlink Monthly Performance Report
In the file below you will find:
- Monthly boardings by mode, from July 1999 onwards (updated monthly)
- Annual boardings by mode, peak and off-peak, from 2001/02 onwards
- Annual passenger kilometres travelled by mode, from 1999/00 onwards
Performance-of-our-network/Patronage-Statistics-to-Jul-2023.xlsx [XLSX, 44 KB]
Last published: Friday, September 29, 2023 at 12:16 AM