Customer Satisfaction Survey

Each year we commission an independent survey of customers’ experiences of Metlink public transport in the region. This helps us identify and prioritise improvements for customers, and is also part of our reporting requirements to Waka Kotahi NZ Transport Agency and Greater Wellington. The survey’s independence and thorough on-vehicle survey methodology gives us a robust benchmarked measure of customer experience over time.

Metlink’s most recent survey was conducted in June 2022. Results of the survey show that customer satisfaction with the trip on which they were surveyed remains consistently high at 94%. For more results, view a copy of the full report below