Timetable & route changes

As part of our commitment to improve reliability of public transport across the region, we regularly make improvements to timetables and routes. We recommend using a MyMetlink account to subscribe to service alerts for your favourite services, which will help you stay informed if there are changes happening that may affect you.

Upcoming changes from 8 September 2021

New timetables for NZ Bus. Better for everyone on board. Effective from 8 September 2021

Due to the movement in the COVID-19 alert levels, we’ve been unable to announce the new timetables until the Wellington Region is placed in Alert Level 2.

As a result, there will be a short delay in accessing the new timetables via the Metlink website and app due to our systems updating in the background. During this delay, we encourage you to look ahead to a future Wednesday, as this will enable you to view the Wednesday timetable for services running on 8 September. All timetable information should be available online from Thursday 9 September.

Please bear with us as posters start to roll out over the next few days.  Installation of new on-street timetables should be in place by 19 September.

Why have we made these changes?

Metlink continues to lead the way with our operators as we develop new timetables that are better for everyone on board as we provide more certainty for passengers and a better shift structure for drivers.

These new timetable changes have been designed to provide more certainty and give our Metlink Bus Community a more reliable service during the current driver shortage to reduce the number of cancellations.

How are we going to achieve this?

To achieve this, some peak services will be less frequent, but there’ll be more options for your journey. This means more certainty for both passengers and drivers.

For further information relating to the announcement on Fair Pay Agreements and the Living Wage for bus drivers, click on the links below:

Know before you go. From 9 September, plan your trips using the Metlink journey planner at metlink.org.nz or on the Metlink app. Remember to set up your MyMetlink account to add your favourites to receive notifications.

Public services

School services

For all the information about how the changes will affect school services, visit our schools guide page

Schools guide

Upcoming changes from 25 July 2021

More certainty, fewer cancellations. Coming to a bus stop near you.

We’re launching new timetables from 25 July 2021 to give customers a more reliable service during the current driver shortage. To reduce the number of cancellations some peak services will be less frequent, but there’ll be more off-peak options to choose from.

This provides our Metlink Community with more certainty and options to get them where they need to be. More importantly, this will mean better shifts and a reduction in split shifts for our drivers. 

For further information relating to the announcement on Fair Pay Agreements and the Living Wage for bus drivers, click on the links below:

Why are we making these changes?

Some of our Metlink Operators are currently dealing with multiple issues which have significantly impacted on their ability to service our bus network and, as a consequence, over the last 8 months they have had to cancel an increasing amount of peak services on some of our routes, often with very little notice.

Issues impacting some of our Operators include the global pandemic, people who are sick needing to stay home which impacts on driver numbers; the border is still closed due to COVID-19, and our Operators are being hit by labour shortages during the peaks.  All of this means we need to reallocate resources across our peak service timetables to better meet demand and provide our communities and customers far greater certainty that timetables can be reliable.

Our Metlink community has told us that current levels of bus cancellations are unacceptable and action needs to be taken. Therefore Metlink has taken the lead, and we have been working with our Operators to rationalise and redesign the timetables. By doing this, we have been able to reallocate buses and drivers to service runs, which brings more stability right across our network.

Know before you go. Plan your trips with the journey planner(external link) or use the Metlink app

View the new timetables by clicking on the drop-down menu below.

Public services

School services

For all the information about how the changes will affect school services, visit our schools guide page

Schools guide

Last published: Tuesday, July 14, 2020 at 5:01 PM