Trial removal of paper tickets on the Johnsonville line

Get ready to make the Switch to Snapper

From 1 July, Metlink will stop selling Monthly, 10-trip and off-board single-trip paper tickets on the Johnsonville Line (zones 1-3 and zones 3-3).

Why are we removing paper tickets from the Johnsonville Line?

The Johnsonville Snapper on Rail pilot was very successful, with up to 80% of people now using Snapper cards for their rail journeys. We are entering the next phase as part of the roll-out, where Monthly Passes, 10-trip and off-board single trip paper tickets will be removed and replaced with Snapper by 1 July 2022.

Single trip tickets can still be purchased with cash on-board.

Will paper tickets be removed from the rest of the network?

Following the removal of paper tickets from the Johnsonville Line, we will be extending Snapper to the rest of the rail network later this year.

We will provide further details following the introduction of Snapper card payment on the rest of our network.

What will happen to train staff?

Your friendly on-board train staff will transition to checking passengers have tagged on with their Snapper cards and will continue to sell single-trip tickets.

Make the switch to Snapper

From early June we will provide opportunities for swapping out your existing zone 1-3 or 3-3 ten-trip ticket with the equivalent value loaded on a Snapper card.

Details on these opportunities will be provided soon, so check the website for updates.

Use your existing paper tickets now

If you have an existing zone 1-3 or zone 3-3 ten-trip ticket we encourage you to use them up and make your next purchase a Snapper card.

Can I still pay for my rail journey with cash?

You can still purchase a single-trip ticket onboard with cash. However, the Snapper fare is 25% cheaper than cash.

SuperGold Customers

SuperGold customers will continue to travel for free during off-peak times. SuperGold customers will need to pay for any peak travel they make either using a Snapper card, or purchase a single-trip ticket on-board with cash. 

FAQ's

I have a ten trip ticket can I still use it?

Yes you can. However, if you have a zone 1-3, 3-3 10-trip we encourage you use it up. From early June we will provide opportunities for getting the equivalent value of a ten-trip ticket loaded on a Snapper card instead. Details on these opportunities will be provided shortly. We recommend you don’t buy further 10-trips unless you know you will use it before 30 June date.

If I don’t have a Snapper how do I pay?

You can continue to use cash to purchase a single trip ticket on-board but we encourage you to move to Snapper as a single trip costs 25% less using a Snapper card.

When will paper tickets be removed from the Johnsonville line?

As of 21 May, zone 1-3 and zone 3-3 monthly paper passes will no longer be sold online. As of 10 June, zone 1-3 and zone 3-3 monthly paper passes will no longer be sold by retailers. As of 1 July, zone 1-3, 3-3 10-trips and off-board single trip tickets will no longer be sold.

When will paper tickets be removed from the rest of the network?

Following the removal of paper tickets from the Johnsonville line, we will be extending Snapper to the rest of the rail network. We will be planning the removal or paper tickets on other lines in more detail and beginning that process from the end of the year.

What will happen to train staff?

The on-board train staff will transition to checking passengers have tagged on Snapper cards and continue to sell single tickets.

Where can I purchase a Snapper card?

You can buy a Snapper card from the Snapper website(external link) or at a Snapper retailer. 

How does Snapper work?

Find more information on how Snapper works on the Snapper website(external link).

How are you going to make sure people pay using Snapper?

Our staff on board the train will check those paying with Snapper have tagged on before they boarded. The correct fare is charged to a Snapper card at the time of tagging off at the station at the end of the trip.

Can I pay for a ticket on-board?

Yes – you can continue to use cash to purchase a single trip ticket on-board however this costs more than paying for a single trip using Snapper

How do I top up Snapper?

By using the Snapper app for iOS and Android on suitable phones, at a Snapper Kiosk or a Snapper retailer, including at Wellington Station. You can also purchase a 30-day pass from a Snapper retailer(external link).

How does Snapper compare when paying for my rail journey?

The price of a single trip on Snapper is the equivalent to a single trip on a 10-trip. You can also purchase a ‘monthly’ pass valid for 30 days from the first day you use it. Read more

How will this affect SuperGold card customers?

SuperGold customers will continue to travel for free in off peak times and pay for any peak hour travel they make either using a Snapper card, or by purchasing a single trip ticket on-board with cash.

Can I swap ten trip ticket for Snapper and how do I do this?

From early July we will provide opportunities for swapping out the remaining value on your ten trip ticket with the equivalent value loaded on a Snapper card. Details on these opportunities will be provided shortly.

Why would I swap to Snapper?

Using Snapper is easy, cheaper and allows you to keep track of your money. If you have your Snapper card registered, this will enable your credit or pass to be transferred to a replacement card if you lose your card or if it stolen.

Why can’t I tag on more than one person using Snapper for my rail journey?

This is only possible on the bus as the driver needs to adjust the ticket machine on request before you tag on. This is not possible for rail journeys because the validators are automatic, so we are encouraging everyone who wishes to travel on rail with Snapper to use their own Snapper card. Under 5s do not need a Snapper card.

How can I top up my Snapper card with cash in Wellington?

You can top up your Snapper with cash at a Snapper retailer.(external link)

Will passengers still be able to use cash on the train?

You can still purchase a single trip ticket on-board with cash.

Will the train staff have change for me to buy my ticket?

Train staff do have a limited float however we recommend customers use smaller denomination notes to pay for their journey.

Last published: Friday, May 13, 2022 at 2:55 PM