Snapper on Rail Pilot – Johnsonville Line

'Train with Snapper' on the Johnsonville rail line from 14 November 2021

In preparation for the National Ticketing Solution, Metlink has implemented a contactless payment pilot with Snapper cards on the Johnsonville Line only from 14 November 2021 and will run for 12-15 months at this stage.

This gives us an opportunity to test, learn and establish the best possible customer experience as we work toward contactless payment for rail. The pilot is an interim step toward introducing the fully integrated national ticketing solution.

Paying for your journey

From 14 November 2021, you can pay with your Snapper card for fares on the Johnsonville Line during this pilot. The Snapper fare will be the same as a 10-trip train fare, and 30-day passes will be the same as the Rail MonthlyPass paper ticket. Any concession you have loaded on your Snapper card will work just like on the bus and you’ll be charged the discounted fare. Your Total Mobility card will work to get you the accessible concession just like on the bus. You can still pay for your journey with cash and paper tickets (10-trips and monthly passes).  

Ridebank Snapper cards will not work for this pilot. If you are a Ridebank customer and want to pay for your journey with Snapper, you will need to use a standard Snapper card.   

Transfers and multiple fares

During the pilot there are no free transfers between bus and train, and you are unable to tag on additional people.

Getting a Snapper card

Snapper cards cost $10 to purchase, then you'll need to top up your balance at a kiosk, retailer or using the Android or iOS apps. If you don’t have a Snapper card, head to the Snapper website to find out where to get one.

Snapper website(external link)

Snapper single trip fares

All stops on the Johnsonville Line (except Wellington Station) are in Fare Zone 3. Wellington Station is in Fare Zone 1.

Between Johnsonville Station and any stop except Wellington Station (1 zone):

  • Adult: Peak $1.74, Off-peak $1.31
  • Child: $0.87
  • Accessible Concession: $0.87
  • Tertiary Concession: $1.31

Between Johnsonville Station and Wellington Station (3 zones):

  • Adult: Peak $3.80, Off-peak $2.85
  • Child: $1.90
  • Accessible Concession: $1.90
  • Tertiary Concession: $2.85

Snapper 30-day passes from 25 January 2022

(external link)30-day passes start on any day of the month, and are valid from 30 days following the first use of the pass. They are the same price as the equivalent Rail MonthlyPass paper ticket. Like paper MonthlyPass, the 30-Day Pass does not include Tertiary or Accessible concessions, however these concessions do apply for single trips paid with Snapper.

Purchase using the Snapper iOS or Android app or at a Snapper retailer.

Between Johnsonville Station and any stop except Wellington Station (1 zone):

  • Adult 1-zone: $52.20 (does not include Wellington Station)
  • Child 1-zone: $26.10 (does not include Wellington Station)

Between Johnsonville Station and Wellington Station (3 zones):

  • Adult 3-zone: $114.00 
  • Child 3-zone: $57.00

Read more about 30-day passes in the Tickets & fares section or on Snapper's website.(external link)

Tag on and off on the platform

Tagging on

You must tag on and off for every journey using the Snapper card readers on the train platforms. There are no Snapper card readers on board the trains.

If you forget to tag off

If you forget to tag off at the end of your rail journey, you will be charged a penalty to your Snapper card when you next tag on. The penalty amount is equivalent  to a 3-zone cash fare($5 for adult, accessible and tertiary fares, and $2.50 for a child fare.

Snapper card reader locations

Snapper readers will be located near the entrance/exits to the platform at each station along the Johnsonville line. We aimed to have a card reader installed at the main entry and exit points for each station platform.

Card reader locations [PDF, 844 KB]

Transport officers

Metlink is employing a number of transport officers who will be in hi-vis vests and will regularly check Snapper cards alongside our regular train staff. They will use a handheld device that checks if a Snapper card has been tagged on. This device cannot tag on a Snapper card onboard - It only confirms if a card has already tagged on. You must tag on using the Snapper card readers on the train platform before boarding.

If you forget your Snapper card or don’t have one, you can still pay with cash or use paper tickets.

If you don’t have any way to pay, onboard staff may give you a payment notice to pay at a ticket office later. They will explain this to you.

Updates

Keep up to date with Snapper on Rail developments with our media releases.

Snapper on Rail news(external link)

Feedback & support

If you have any questions or would like to pass on your feedback about this pilot, call the Metlink Contact Centre on 0800 801 700 or email info@metlink.co.nz

Last published: Tuesday, February 1, 2022 at 10:10 AM