Metlink Contact Centre temporarily reducing weekend opening hours – From Saturday 27 August

Metlink’s Contact Centre will temporarily have reduced opening hours on weekends due to a staff shortage.

Saturday hours are now 8am until 6pm and Sunday’s from 9am-5.30pm.

Staff wellbeing is our top priority and while our call centre agents are working hard to cover regular opening hours, we want to avoid employees working significantly increased hours.

Greater Wellington is recruiting for new staff members and normal weekend opening hours will resume once new staff are hired.

While these temporary hours are in place, customers will still be able to call. However, we encourage Metlink passengers to consider using our website or app for information about the network or to submit a lost property or feedback request.

We apologise for any inconvenience this may cause.