General Information

  • Wash or sanitise your hands before and as soon as possible after travelling
  • Cough or sneeze into your elbow, or use a tissue to cover your mouth
  • Avoid touching your eyes and face, without clean hands
  • Put used tissues in the bin or a bag straight after using them

Remember, be kind and follow these simple steps to keep you, your whānau and your community safe while using Metlink services:

  • If you are unwell, do not travel on public transport
  • Track your journey. QR codes are displayed on board and at staffed ticket facilities to help with this. An alternative is to note down where you went and the service number of your vehicle
  • Metlink staff are not expected to enforce the wearing of face coverings or scanning of QR codes
  • Metlink continues to carry out enhanced cleaning measures during this time

Thank you to all passengers and staff for your incredible patience and understanding during this time. We continue to rely on you to be responsible, be kind to one another and make the right choices by following the Government’s advice. Your safety, and our team’s safety, is paramount. We are all in this together.

Contact tracing

It is now more important than ever to scan QR codes. Metlink has QR codes displayed across all services, train station ticket offices, the kiosk at Wellington station and the East by West Ferry reception.

You can scan these codes with either the NZ COVID Tracer App or Rippl App. If you are using the Rippl App, don’t forget to ‘check-out’ at the end of your journey. If you have a Snapper card, ensure you register it. By registering your Snapper, you will be able to view your travel history and it will make contact tracing easier and faster should there be COVID-19 exposure in our region.

More information on the NZ COVID Tracer app (external link)


Last published: Thursday, March 11, 2021 at 8:38 AM