Covid-19
What you need to know
Masks are no longer a requirement on Metlink bus, train, Total Mobility or ferry services.
Please be mindful that some passengers and drivers may choose to continue wearing them.
You may see outdated Covid-19 signage reflecting previous policies as we work to remove it from vehicles and transport hubs. Please refer to this page for current policy.
If any of our operators experience staffing issues that cause significant cancellations, then we may need to move to a reduced timetable at short notice. If we need to change the timetable at short notice, the RTI (Real Time Information) screens could be incorrect. Know before you go - updates and changes to services will be noted in service alerts and on the website.
Want to receive service alert push notifications?
You need to be logged into your MyMetlink account. Select your favourite services and stops in the app preferences. Ensure you have enabled notifications for the app on your device. For a step-by-step guide, visit the MyMetlink webpage(external link).
We’ll continue to adapt as the situation changes, and we appreciate your understanding and kindness as we respond.
Free travel to and from your vaccination appointment
We are providing free travel on buses and trains to anyone getting their COVID-19 vaccination from Monday 20 September 2021.
Terms and Conditions:
- ‘Free travel’ is provided to and from your vaccination appointment using Metlink buses and trains.
- You can only use this travel on the day of your appointment or vaccination visit
- Show your booking confirmation (either paper or on your mobile phone), otherwise let your bus driver or train manager know you are heading to or from your vaccination and take your seat
- Staff will only be checking that your appointment confirmation is dated for the day of travel
If using buses or trains is not an option for you, we are encouraging people to contact us directly on 0800 801 700 to arrange community transport to and from your vaccination centre.
For more information on vaccination sites visit the Healthpoint website(external link).
Haere kore utu ki tō hui, i tō hui rānei mō te rongoā āraimate
E hoatu kore utu ana mātou i ngā pahi me ngā tereina ki te hunga e haere ana ki te whiwhi i tō rātou rongoā āraimate KOWHEORI-19, mai i te Mane 20 o Mahuru 2021. He mea whakakotahi i ngā kaha ki te whakanui i te taenga atu, i te toronga atu rānei o te hunga whai rongoā āraimate huri i te rohe.
Ko ngā Herenga me ngā Āheinga:
- Ko te “haere kore utu” mō te haerenga atu, hokinga atu rānei i tō weronga rongoā āraimate i runga i ngā pahi me ngā tereina o Metlink.
- E taea ana e koe ēnei waka te haere i tō rangi hui, i tō toronga atu rānei
- Me whakaatu (te pepa, tō kawe reo rānei), i tō whakatūturutanga o tō hui, me whakamārama atu rānei ki te hautū pahi, tereina rānei e haere atu ana, e hoki atu ana koe rānei i tō weronga, ā, kimihia he nohoanga mōu.
- Ka tirohia anake e ngā kaimahi e rite ana tō rangi hui me te rangi e haere atu ana
Download translations of our Free Travel to Vaccinations poster
Cook Islands Māori (Kūki 'Āirani Māori) [PDF, 180 KB]
Fijian (Vosa Vakaviti) [PDF, 185 KB]
Kiribati (Te taetae ni Kiribati) [PDF, 182 KB]
Niue (Vagaha Niue) [PDF, 179 KB]
Rotuman (Fäeag Rotųam) [PDF, 181 KB]
Samoa (Gagana Samoa) [PDF, 181 KB]
Tokelau (Te Gagana Tokelau) [PDF, 185 KB]
General Information
Following the government’s decision to remove the traffic light system, Metlink has returned to our regular conditions of carriage.
If you are unwell, please do not travel on public transport.
Last published: Tuesday, March 29, 2022 at 2:03 PM