Ticket outlets

Snapper outlets

Snapper is a stored value card that is used on Metlink buses and the Johnsonville Line train. Snapper has many retail locations, self-serve kiosks, and service centres throughout the region. Visit the Snapper website(external link) for more information about options for topping up using the Snapper iOS or Android apps.

See Snapper kiosk and retailer locations on the map on the Metlink website or app by selecting an option from the "Show on map" dropdown. 

Due to COVID restrictions, some Snapper top-up locations may be closed, inaccessible, or temporarily unavailable. We do our best to keep the information updated on our site when we are informed of changes. For the most up-to-date list of locations, visit the locations page on the Snapper website.(external link)

Metlink train ticket offices

You can purchase Monthly Rail and MonthlyPlus passes, Metlink Explorer day passes, event tickets, 10-trip and single train tickets at Metlink ticket offices. Ticket offices accept credit cards, EFTPOS, and cash. On board, you can purchase single tickets, event tickets, and day passes. However, on board staff only accept cash, and there are no discounts on cash fares except for child fares and accessible concession fares.

Metlink ticket offices do not sell or top up Snapper cards for bus, Harbour Ferry, or Cable Car tickets. However, some train stations do have Snapper kiosks available for topping up.

On public holidays, ticket offices follow their Sunday opening hours. Special opening hours apply over the holiday period. Select a station below for opening hours information.

Customer Information Kiosk at Wellington Station

Wellington Railway Station also has a Customer Information Kiosk across from the ticket office. They don't sell tickets at the kiosk, but staff can answer questions about train services, timetables and general information about getting around Wellington

Train ticket retailers

You can purchase Monthly and MonthlyPlus train passes, Metlink Explorer day passes, 10-trip and single train tickets at ticket retailers using standard payment types such as EFTPOS and cash, but not all retailers accept credit cards. Not all ticket retailers sell or top up Snapper cards or carry timetables.

Harbour Ferry ticket office

Wellington Harbour Ferry is operated by East by West Ferries. The ticket office is on Queens Wharf on Wellington City's waterfront near Customhouse Quay. 

You can purchase Wellington Harbour Ferry 10-trip, return trip and single trip tickets with a credit card, EFTPOS, or cash at the ticket office when it is open or anytime on board. 

Cable Car ticket office

The Wellington Cable Car is not a Metlink service, but Snapper cards can be used(external link) for those travelling on the Cable Car through Lambton Quay only. You can purchase Cable Car tickets online(external link) or at the ticket office on Cable Car Lane, near 280 Lambton Quay.

For more information about catching the Cable Car, see their website(external link).

Wellington Cable Car website(external link)

Timetable stockists

All Metlink train ticket offices and customer service kiosks carry paper timetables, however they may not have a full selection of all routes in the region. You can print timetables directly from the Metlink website. You can also request paper timetables to be mailed to you by calling or emailing the Metlink Contact Centre.

All bus stops, train stations, and ferry wharves have posted timetable and route information at the stop, and many have digital real time departure displays. We recommend using the Metlink app(external link) or mobile website for the most up-to-date timetable information, real time service alerts and live departures.