Ticket outlets
Snapper outlets
Snapper is a stored value card that is used on Metlink buses and the Johnsonville Line train. Snapper has many retail locations, self-serve kiosks, and service centres throughout the region. Visit the Snapper website(external link) for more information about options for topping up using the Snapper iOS or Android apps.
See Snapper kiosk and retailer locations on the map on the Metlink website or app by selecting an option from the "Show on map" dropdown.
Due to COVID restrictions, some Snapper top-up locations may be closed, inaccessible, or temporarily unavailable. We do our best to keep the information updated on our site when we are informed of changes. For the most up-to-date list of locations, visit the locations page on the Snapper website.(external link)
Read about the Snapper on Rail pilot on the Johnsonville Line.
Metlink train ticket offices
You can purchase Monthly Rail and MonthlyPlus passes, Metlink Explorer day passes, event tickets, 10-trip and single train tickets at Metlink ticket offices. Ticket offices accept credit cards, EFTPOS, and cash. On board, you can purchase single tickets, event tickets, and day passes. However, on board staff only accept cash, and there are no discounts on cash fares except for child fares and accessible concession fares.
Metlink ticket offices do not sell or top up Snapper cards for bus, Harbour Ferry, or Cable Car tickets. However, some train stations do have Snapper kiosks available for topping up.
On public holidays, ticket offices follow their Sunday opening hours. Special opening hours apply over the holiday period. Select a station below for opening hours information.
Open hours
Monday-Thursday 6.30am-8pm
Friday & Saturday 6.30am-1.15am
Sunday 6.30am-7.10pm
Download a copy of regular opening hours [PDF, 51 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Friday 6.15am-1.30pm (Closed for staff break 10.55am-11.25am)
Saturday & Sunday Closed
Download a copy of regular opening hours [PDF, 52 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Friday 5.45am-1.00pm (Closed for staff break 10.05am-10.35am)
Saturday & Sunday Closed
Download a copy of regular opening hours [PDF, 52 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Friday 5.20am-6.30pm (Closed for staff break 9.25am-9.55am & 2.20pm-2.50pm)
Saturday & Sunday Closed
Download a copy of regular opening hours [PDF, 53 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Friday 5.30am-6.30pm (Closed for staff break 9.45am-10.15am & 2.00pm-2.30pm)
Saturday 8.30am-4.10pm (Closed for staff break 12.45pm-1.15pm)
Sunday Closed
Download a copy of regular opening hours [PDF, 53 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Friday 5.25am-6.10pm (Closed for staff break 9.45am-10.15am & 2.30pm-3.00pm)
Saturday & Sunday Closed
Download a copy of regular opening hours [PDF, 53 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Friday 5.20am-12:30pm (Closed for staff break 10.00am-10.30am)
Saturday & Sunday Closed
Download a copy of regular opening hours [PDF, 52 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Friday Opens 30 minutes prior to the departure of each service to Wellington
Download a copy of regular opening hours [PDF, 51 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Friday Opens 30 minutes prior to the departure of each service to Wellington
Download a copy of regular opening hours [PDF, 51 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Open hours
Monday-Sunday Opens 30 minutes prior to the departure of each service to Wellington
Download a copy of regular opening hours [PDF, 51 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Customer Information Kiosk at Wellington Station
Wellington Railway Station also has a Customer Information Kiosk across from the ticket office. They don't sell tickets at the kiosk, but staff can answer questions about train services, timetables and general information about getting around Wellington
Reduced hours due to staff shortage during COVID-19
Wellington Railway Station: Information Kiosk reduced opening hours due to staff shortage - 9am to 5pm, Tuesday 15 to Sunday 27 March.
Open hours
Note: These opening hours differ from the Metlink ticket office at Wellington Station.
Monday to Thursday 6.30am -7.30pm
Friday 6.30am - 8.30pm
Saturday & Sunday 9.30am - 4.30pm
Customer Information Kiosk open hours [PDF, 66 KB]
Holiday period
Special hours apply over the Christmas holiday period.
Lost property
Any lost property found on trains is sent here.
Train ticket retailers
You can purchase Monthly and MonthlyPlus train passes, Metlink Explorer day passes, 10-trip and single train tickets at ticket retailers using standard payment types such as EFTPOS and cash, but not all retailers accept credit cards. Not all ticket retailers sell or top up Snapper cards or carry timetables.
Wellington CBD |
Freemans Lotto and News Agency City Cards & Mags |
Johnsonville |
Broderick Dairy |
Tawa |
Mac's Photo and Lotto |
Plimmerton |
Mack's Track |
Paekakariki |
Paekakariki Village Grocery Store |
Paraparaumu |
Kapiti Mags |
Melling |
Melling Station Cafe Pharazyn Street (at Melling Station) |
Woburn |
Woburn SuperValue 1/5 Cambridge Terrace, Lower Hutt |
Waterloo |
Two Ten Dairy Waterloo Foursquare |
Silverstream |
Trentham Post Shop Silverstream Cruise and Holiday Centre |
Wallaceville |
Maclean Street Store 42 Maclean Street, Wallaceville |
Greytown |
Greytown Motors 230 Main Road, Greytown |
Harbour Ferry ticket office
Wellington Harbour Ferry is operated by East by West Ferries. The ticket office is on Queens Wharf on Wellington City's waterfront near Customhouse Quay.
You can purchase Wellington Harbour Ferry 10-trip, return trip and single trip tickets with a credit card, EFTPOS, or cash at the ticket office when it is open or anytime on board.
Queens Wharf |
Monday - Friday 9am - 4.30pm Saturday & Sunday 9am - 2.30pm Public Holidays 9am - 2.30pm |
There is no ticket office at Days Bay, Seatoun, or Matiu/Somes Island | Purchase tickets on board if departing from these wharves |
Cable Car ticket office
The Wellington Cable Car is not a Metlink service, but Snapper cards can be used(external link) for those travelling on the Cable Car through Lambton Quay only. You can purchase Cable Car tickets online(external link) or at the ticket office on Cable Car Lane, near 280 Lambton Quay.
For more information about catching the Cable Car, see their website(external link).
Lambton Quay (Cable Car Lane) Winter Hoursfrom 6 February 2022 |
Monday - Friday 7.30am - 7pm Saturday 8.30am - 7pm Sunday 8.30am - 6pm |
There is no ticket office at Kelburn, Salamanca, Talavera or Clifton stops | Purchase your tickets online, or use your Snapper if travelling through Lambton Quay |
Timetable stockists
All Metlink train ticket offices and customer service kiosks carry paper timetables, however they may not have a full selection of all routes in the region. You can print timetables directly from the Metlink website. You can also request paper timetables to be mailed to you by calling or emailing the Metlink Contact Centre.
All bus stops, train stations, and ferry wharves have posted timetable and route information at the stop, and many have digital real time departure displays. We recommend using the Metlink app(external link) or mobile website for the most up-to-date timetable information, real time service alerts and live departures.
Wellington City Centre, Te Aro & Pipitea |
Wellington Station(external link) (across from ticket office) Wellington City i-Site Greater Wellington Regional Council Snapper Services Evolve Youth Services |
Brooklyn |
Brooklyn Library 1 Harrison Street |
Churton Park |
Churton Park Community Centre 75 Lakewood Avenue |
Island Bay |
Island Bay Library 167 The Parade |
Karori |
Karori Library 247 Karori Road |
Kelburn |
Victoria University Kelburn Parade |
Khandallah |
Khandallah Library 8 Ganges Road |
Kilbirnie |
ASB Sports Centre Ruth Gotlieb (Kilbirnie) Library Kilbirnie Bus Depot |
Miramar |
Miramar Library 68 Miramar Avenue |
Newlands |
Newlands Community Centre |
Newtown |
Newtown Library Wellington Hospital |
Ngaio |
Cummings Park Library 1 Ottawa Road |
Tawa |
Gorgeous Goose Cakes Mervyn Kemp (Tawa) Library |
Wadestown |
Wadestown Library 1 Moorhouse Street NB: Only stocks local timetables |
Lower Hutt City Centre |
Queensgate Shopping Centre War Memorial Library Hutt Hospital - Reception |
Upper Hutt City Centre |
Upper Hutt Station(external link) Upper Hutt i-Site Upper Hutt Library |
Eastbourne |
Eastbourne Library 38 Rimu Street |
Gracefield |
Wellington Top 10 Holiday Park 95 Hutt Park Road |
Naenae |
Naenae Library 27 Hillary Court |
Petone |
Petone Station(external link) Petone Library Weltec Petone Student Association |
Silverstream |
Silverstream Cruise & Holiday Centre |
Stokes Valley |
Stokes Valley Library Scott Court |
Taita |
Walter Nash Centre 22-26 Taine Street |
Trentham |
Trentham Post Office 9 Camp Street |
Wallaceville |
Maclean Street Store 42 Maclean Street |
Waterloo |
Waterloo Station(external link) Cambridge Terrace |
Wainuiomata |
Wainuiomata Library Queen Street |
City Centre (Porirua) |
Porirua Station(external link) Porirua Library Porirua City Council - Reception Kenepuru Community Hospital |
Cannon's Creek |
Cannon's Creek Library 18 Warspite Ave |
Paraparaumu |
Paraparaumu St(external link)ation Paraparaumu Library Kāpiti Citizen's Advice Bureau |
Waikanae |
Waikanae Station(external link) Main Road |
Ōtaki |
Ōtaki Library 13 Main Street |
Carterton |
Carterton Station Carterton Information Centre |
Featherston |
Featherston Station(external link) Adamson Service Station |
Greytown |
Greytown Library Challenge Greytown |
Martinborough |
Martinborough i-Site The Square, Waihinga Centre |
Masterton |
Masterton Station(external link) Masterton i-Site |
Pahiatua |
Pahiatua Travel Centre 125 Main Street |
Last published: Thursday, July 30, 2020 at 4:35 PM