Ticket outlets
Snapper outlets
For the most up-to-date list of locations, visit the locations page on the Snapper website.(external link)
See Snapper kiosk and retailer locations on the map on the Metlink website or app by selecting an option from the "Show on map" dropdown.
Cable Car ticket office
For more information about catching the Cable Car, see their website(external link).
Metlink train ticket offices
Paper train tickets will no longer be sold at ticket offices or ticket retailers after 31 December 2022. You will still be able to buy tickets on board the train with cash, or use a Snapper card.
Remaining ticket offices will be staffed until 27 January 2023, but no longer sell paper tickets.
Masterton, Carterton and Featherston ticket offices have closed permanently.
Open hours
Monday-Thursday 6.30am-8pm
Friday & Saturday 6.30am-1.15am
Sunday 6.30am-7.10pm
Open hours
Monday-Friday 6.15am-1.30pm (Closed for staff break 10.55am-11.25am)
Saturday & Sunday Closed
Open hours
Monday-Friday 5.45am-1.00pm (Closed for staff break 10.05am-10.35am)
Saturday & Sunday Closed
Open hours
Monday-Friday 5.20am-6.30pm (Closed for staff break 9.25am-9.55am & 2.20pm-2.50pm)
Saturday & Sunday Closed
Open hours
Monday-Friday 5.30am-6.30pm (Closed for staff break 9.45am-10.15am & 2.00pm-2.30pm)
Saturday 8.30am-4.10pm (Closed for staff break 12.45pm-1.15pm)
Sunday closed
Open hours
Monday-Friday 5.25am-6.10pm (Closed for staff break 9.45am-10.15am & 2.30pm-3.00pm)
Saturday & Sunday Closed
Open hours
Monday-Friday 5.20am-12:30pm (Closed for staff break 10.00am-10.30am)
Saturday & Sunday closed
Customer Information Kiosk at Wellington Station
Wellington Railway Station also has a Customer Information Kiosk across from the ticket office. They don't sell tickets at the kiosk, but staff can answer questions about train services, timetables and general information about getting around Wellington
Open hours
Note: These opening hours differ from the Metlink ticket office at Wellington Station.
Monday to Thursday 6.30am -7.30pm
Friday 6.30am - 8.30pm
Saturday & Sunday 9.30am - 4.30pm
Holiday period
Special hours apply over the Christmas holiday period.
Lost property
Any lost property found on trains is sent here.
Timetable stockists
You can print timetables directly from the Metlink website. You can also request paper timetables to be mailed to you by calling or emailing the Metlink Contact Centre.
All bus stops, train stations, and ferry wharves have posted timetable and route information at the stop, and many have digital real time departure displays. We recommend using the Metlink app(external link) or mobile website for the most up-to-date timetable information, real time service alerts and live departures.
Wellington City Centre, Te Aro & Pipitea |
Wellington Station(external link) (across from ticket office) Wellington City i-Site Greater Wellington Regional Council Evolve Youth Services |
Brooklyn |
Brooklyn Library 1 Harrison Street |
Churton Park |
Churton Park Community Centre 75 Lakewood Avenue |
Island Bay |
Island Bay Library 167 The Parade |
Karori |
Karori Library 247 Karori Road |
Kelburn |
Victoria University Kelburn Parade |
Khandallah |
Khandallah Library 8 Ganges Road |
Kilbirnie |
ASB Sports Centre Ruth Gotlieb (Kilbirnie) Library Kilbirnie Bus Depot |
Miramar |
Miramar Library 68 Miramar Avenue |
Newlands |
Newlands Community Centre |
Newtown |
Newtown Library Wellington Hospital |
Ngaio |
Cummings Park Library 1 Ottawa Road |
Tawa |
Gorgeous Goose Cakes Mervyn Kemp (Tawa) Library |
Wadestown |
Wadestown Library 1 Moorhouse Street NB: Only stocks local timetables |
Lower Hutt City Centre |
Queensgate Shopping Centre War Memorial Library Hutt Hospital - Reception |
Upper Hutt City Centre |
Upper Hutt Station(external link) Upper Hutt i-Site Upper Hutt Library |
Eastbourne |
Eastbourne Library 38 Rimu Street |
Gracefield |
Wellington Top 10 Holiday Park 95 Hutt Park Road |
Naenae |
Naenae Library 27 Hillary Court |
Petone |
Petone Station(external link) Petone Library Weltec Petone Student Association |
Silverstream |
Silverstream Cruise & Holiday Centre |
Stokes Valley |
Stokes Valley Library Scott Court |
Taita |
Walter Nash Centre 22-26 Taine Street |
Trentham |
Trentham Post Office 9 Camp Street |
Wallaceville |
Maclean Street Store 42 Maclean Street |
Waterloo |
Waterloo Station(external link) Cambridge Terrace |
Wainuiomata |
Wainuiomata Library Queen Street |
City Centre (Porirua) |
Porirua Station(external link) Porirua Library Porirua City Council - Reception Kenepuru Community Hospital |
Cannon's Creek |
Cannon's Creek Library 18 Warspite Ave |
Paraparaumu |
Paraparaumu St(external link)ation Paraparaumu Library Kāpiti Citizen's Advice Bureau |
Waikanae |
Waikanae Station(external link) Main Road |
Ōtaki |
Ōtaki Library 13 Main Street |
Carterton |
Carterton Information Centre |
Featherston |
Adamson Service Station |
Greytown |
Greytown Library Challenge Greytown |
Martinborough |
Martinborough i-Site The Square, Waihinga Centre |
Masterton |
Masterton Station(external link) Masterton i-Site |
Pahiatua |
Pahiatua Travel Centre 125 Main Street |
Last published: Saturday, January 28, 2023 at 9:18 AM