Information on Snapper on Rail
What is a Snapper card?
A Snapper card is an electronic payment card that provides customers with a faster, cheaper, and more flexible payment and travel option. Visit the Snapper website(external link) for more information.
What are Snapper card fares on rail?
For most journeys, you’ll pay the same fare as you are paying currently. The Snapper card fare per trip will be the same or lower than a 10-trip pass.
Any concession you have loaded on your Snapper card will work just like on the bus and you will be charged the discounted fare determined by your concession. Registering and using concessions on a Snapper card.(external link)
The 30-day rail pass is replacing the Monthly and MonthlyPlus passes. This pass is activated on its first use. If you are travelling to or from Wellington Station, the Snapper 30-day rail pass will include your bus trip to or from your local train station within zones 4-14 only. Snapper 30-day rail passes can start any day of the month and are valid for 30 days following the first use. Remember to tag on and off for every journey.
30-day rail passes within zones 1-3 do not include any bus travel. You can purchase a Snapper 30-day bus pass or use your e-purse balance to pay for your bus journey.
If you are a SuperGold card holder, simply show your SuperGold card to staff when travelling on trains during off-peak periods. Free SuperGold travel does not apply during peak hours, so you will need to pay with cash or a Snapper card.
How will I know when my 30-day rail pass is due to expire?
When you use your Snapper card to tag on or off at a card reader, it will show if your pass is expiring within the next 7 days. Both the iOS and Android mobile apps will show the days remaining for all Snapper passes.
What happens if I purchase another 30-day rail pass before the other expires?
You can have a total of 2 x rail passes and 2 x bus passes loaded onto your Snapper card at any given time; the second rail pass will not activate until the first rail pass has expired. Bus and rail passes can both be used without conflicting with each other.
Why do I have to tag on and tag off every time if I have a 30-day rail pass?
You need to tag on and off so the correct fare can be charged for the journey in question at the time it is made. Being able to charge the correct fare also means checking that a valid 30-day pass is present. Failure to tag off results in the default fare being charged, including when a valid 30-day pass is present.
What happens if I incur an IOU or default fare on my Snapper card?
You will need to top up your Snapper after you incur an IOU or default fare so that you can use your Snapper on public transport again. If you use a travel pass (eg. a 30-day rail pass), it will not work until you have cleared the fee. This will be removed from your Snapper (ie. you pay it back) the next time you tag on.
When will paper tickets be removed from my train line?
The entire Metlink rail network now has electronic ticketing with Snapper.
Monthly and MonthlyPlus paper passes are no longer sold online or by retailers (ie. the last pass you could purchase was for November only).
As of 1 January 2023, all 10-trip and off-board single trip tickets will no longer be sold.
I have a half-price 10-trip ticket, can I still use it?
Yes, you can. We encourage you to use it up by 31 December 2022. From 2 January 2023, we will provide opportunities for getting the equivalent residual value of a half-price 10-trip ticket loaded on a Snapper card instead. Details on this will be provided soon.
We recommend you do not buy further 10-trips unless you know you will use it before 31 December.
Will someone be checking if I have tagged on?
Our on-board train staff will be regularly checking customers Snapper cards using a handheld device that checks if a Snapper card has been tagged on. This device cannot tag on a Snapper card onboard - it only confirms if a card has already tagged on.
You must tag on using the Snapper card readers on the train platform before boarding. On-board staff will continue to sell single trip tickets and Metlink Explorer day passes for cash on-board.