Public transport user guide

Getting started

Young woman wearing a black blazer standing on a train holding handrail

There's lots of information to help get you to your destination, but if you're new to public transport, it can seem overwhelming at first. This page is a beginner's guide to using public transport, along with tools to help get you where you want to go, and tips & etiquette to blend in with the locals. The Metlink Service Centre and on-board staff can point you in the right direction if you need help along the way.

Wellington's connected regional network

Greater Wellington Region Council, under the brand name Metlink, brings a public bus, rail and ferry transport network to the wider Wellington region, including Wellington City, Hutt Valley, Porirua, Kāpiti Coast and the Wairarapa. We continuously refine and improve our network based on customer research and feedback.

Tools for travel

On your way

The Metlink Commuter app on your device is your go-to tool, and there's plenty of information posted at stops, stations, and wharves to help you get around. 

Paying your fare

Alerts, delays & disruptions

We're here to help

Drivers, Metlink staff, and our Service Centre can help along the way - you may meet some friendly locals, too! 

Metlink cares about the people in our region and supports the wellbeing of you, your whānau and our communities. Sometimes, we need a helping hand to look after our mental health.

Do you need to talk?

Last published: Monday, September 28, 2020 at 5:43 PM