MyMetlink

From home screen, click "Find a service" button in the bottom-right corner of the map to go to the Journey Planner. Click "Create an account and add favourites" in the middle of the screen.

If you've already got a MyMetlink account, enter your details and login. 

If you don't have an account, click "Register". Enter your email address and create a password, then click "Create account".

You'll then be sent back to the home page. Click "Find a service" button in the bottom-right corner of the map to go to the Journey Planner. You'll see that it now shows "Add favourites" in the middle of the screen.

Click the profile icon in the top-right of the screen, then select "My Preferences" to add favourites and set your preferences.

You'll only receive alerts for your favourite services and stops.

Choose your favourite services and stops from the MyMetlink preferences page.  You can also add your own custom favourite locations, such as Work, Home and Uni, from the MyMetlink preferences page. Favourite locations will appear as options in the Journey Planner, along with your favourite stops. You can also add favourites easily wherever you see the star icon, such as real-time departure pages and timetable pages.

Set your notification preferences.

Choose how you'd like to get service alerts for your favourite services and stops - by email or push notifications. You also have the option to restrict notifications to only peak times. 

You've got the option to receive email reminders to purchase your Rail Monthly pass, too. You can also opt to receive non-Metlink news from Greater Wellington Regional Council.

Here's how:

Click the profile icon in the top-right corner, then select "My Preferences".

Add services:

Add stops:

Add locations:

Add fare type:

Add notification preferences:

Click "Save" at the bottom of the page:

You'll see this confirmation:

Our Metlink text alert subscriptions continue to drop year on year, and from your feedback and our data we’ve decided to say goodbye to text alerts.

Text alerts served a purpose, however we’ll admit that they can be a bit clunky – we’ve had feedback from you letting us know that some messages have been received multiple times, some late, some out of order, and some not at all.

We want to change this, and want to ensure you’re receiving service notifications with reliable information in a timely manner. That’s why, from 1 July we’ll be moving to app, website and email notifications. We appreciate your understanding as we make this change.

What do we need from you?

If you’re one of our text alert subscribers, we encourage you to log in(external link), or register(external link), to MyMetlink and select and update your notification preference before the end of June 2021. This will ensure we can still keep you updated with the latest service information.

Does this use mobile data?

Metlink push notifications use little data, around 2 to 4 kilobytes. Even if you have a mobile plan with a smaller data allowance, you’d need to receive tens-of-thousands of these push notifications each month to make a significant impact on your allowance. For example, if you have a mobile data plan with a 500Mb data allowance, that’s around half-a-million kilobytes, and a 1GB data plan is over a million kilobytes.

If you’re connected to a Wi-Fi network, push notifications shouldn’t use any mobile data.