Wheelchairs and other mobility aids are welcome on bus and train services on a first-come, first-served basis as space allows. Customers who need help to board a bus or train must travel with their own carer. Staff will deploy the wheelchair ramps or hoists, but cannot help with boarding or operate mobility scooters.
Wheelchairs and mobility devices must be in a safe and good working condition. Luggage and bags must not be attached to the wheelchair/mobility scooter, especially when using the ramp.
If you use a folding wheelchair or and mobility device you must be accompanied by enough carers to allow you to travel safely, including getting onto the trains, changing trains where necessary and leaving the train at your destination. Your carer(s) must store the folded wheelchair if necessary.
Wheelchairs and mobility devices must be secured in the allocated wheelchair area using the safety restraints (if applicable). Brakes must be applied and the power (if applicable) must be switched off.
Most Metlink buses are accessible for wheelchairs and mobility aids. Priority seating areas on most buses are marked with green seats and wheelchair areas are clearly marked.
Maximum dimensions: 70cm wide x 90cm long
Weight limit: 250kg total weight including the user
A small percentage of the fleet are older buses that do not meet our current accessibility requirements. These buses do have ramps but they may not be able to accept larger mobility aids. They do have priority seating areas towards the front of the bus, but they might not have green seating. These older buses do not show as wheelchair accessible on our real time information signs.
All Metlink trains are accessible to wheelchairs and mobility devices, with allocated parking areas and securing belts. Buses replacing trains can’t always carry wheelchairs or mobility devices.
Trains on Hutt Valley, Melling, Kapiti and Johnsonville lines have low-floor carriages, and staff will lower ramps when required.
Maximum dimensions: 80cm wide x 130cm long, and able to turn within a 95cm radius
Weight limit: 300kg total weight including the user and any helper on ramp.
All Wairarapa Line services have a wheelchair hoist for passengers in wheelchairs or prams. Weight for this hoist cannot exceed 364kg. Prams must vacate the wheelchair space for passengers using wheelchairs. If a passenger using a wheelchair chooses to sit in a regular seat, the wheelchair must be folded away and stored.
Weight limit: 364kg total weight including the user and any helper on hoist.
There is limited capability for wheelchair and mobility devices access. The crew will make every effort to ensure wheelchair users can come on board. Motorised wheelchairs in particular are very difficult as crew have to lift them on board. In most cases top deck access is available as the wheelchair can be wheeled or lifted up the gangway and this allows disembarkation from the top deck on outlying wharves.
Free mobility scooter hire
Wellington City Council and TSB bank provide a free mobility scooter programme at New World Railway Metro in Wellington Railway Station to help people get around and enjoy Wellington city.
The scooter is safe and easy to use and trained staff are available to show you how to use it. Anyone over the age of 18 with limited mobility, from wheelchair users to the elderly, can use it to move around the city.
This scooter is one of several available from 12 locations around Wellington city – Find out more on mobility transport and scooter hire(external link).
To book the scooter you just need to show some form of ID and you can book it for up to four hours – advanced bookings are recommended.