bike7We know a lot of people prefer the two-wheel option for getting around, whether it’s for commuting or pleasure, and sometimes, due to the weather or energy levels, cyclists might want to complete a journey by bus.

Bike racks offer that flexibility and we’d like to support your sustainable choice because cycling is great for your body, your wallet and the planet.

Metlink is rolling out bike racks on buses across the Wellington region as our new bus contracts go live, and the new fleet starts operating.

Important note: Bike racks are progressively being fitted to Metlink buses as new and refurbished buses enter the fleet. Most of the fleet will have bike racks by mid-July 2018, with the aim that by early 2019 all Metlink buses will have bike racks. Our new buses can only safely carry two bikes at a time, so use is on a ‘first come, first served’ basis.

The bike racks on the North Wellington routes that were included in the 2016 – 2017 trial will still be available. These are on routes:


How to use a bike rack on a bus

Download a copy of the Bike rack on buses brochure PDF - 1000 KB.

The bike racks are designed to carry a maximum of two bikes at a time on a first-come first-served basis. The bikes should weigh no more than 25 kg each and the wheels should have a minimum diameter of 40.5 cm (16"). Electric bikes are able to be carried but the battery needs to be removed before loading the bike.

Unfortunately the following bike types and accessories not able to be carried on the racks:

  • Cargo-type bikes because they don’t fit in the bike racks
  • Bikes with fat tyres because they don’t fit in the bike rack
  • High-backed child seats or any bikes/bike accessories that can obstruct the driver’s visibility are not allowed for safety reasons

We recommend that children aged 13 or under be assisted by an adult when using the bike racks.

Loading and unloading a bike is the bike owner’s responsibility. Unfortunately the driver isn’t able to lend a hand, although they will check that it is loaded securely.

Always load a bike from the front of the bike rack and at the very front of the bus stop. For safety reasons we recommend not standing behind another bus or on the road side of the bus when loading or unloading bikes.

There is no need to lock bikes to the bike rack, the spring loaded bar will lock them securely in place and you’ll be able to keep an eye on it from inside the bus.

Loading your bike

Remove any loose items from the bike that could fall off when the bus is moving or cause injury to others.

Indicate to the driver that you are going to load your bike and ensure the driver acknowledges it is okay to do so.

1.

Squeeze the yellow handle on the bike rack upwards to release and then lower the bike rack towards you (the rack may already be lowered if another bike is on it). bike1

2.

Lift your bike onto the bike rack with the front wheel facing toward the yellow support arm and lower the bike so the wheels fit into the support slots. Load your bike on the rack closest to the bus first so that the front rack is still available for use. bike2

3.

Hold onto the bike securely either on the frame or the handlebars while pulling the yellow support arm out and raising it over the front tyre so that it fits on the top of the front wheel, tightly against the front of the bike frame or front mudguard.  bike3

4.

Board the bus and pay as normal - there is no additional charge for your bike. Sit or stand close to the front of the bus so you can exit quickly.

Unloading your bike

Let the driver know you're going to be unloading your bike and exit via the front doors.

1.

Hold the bike securely either on the frame or the handlebars then unhook and lower the yellow support arm from the front tyre. bike4

2.

Lift your bike from the bike rack onto the footpath. bike5

3.

If no one else is using the bike rack, squeeze the handle in the middle of the bike rack towards you and fold the bike rack back up towards the front of the bus. bike6

Disclaimer: Passengers and their bikes travel at their own risk and Greater Wellington Regional Council and their contracted bus companies are not liable for whatever reason (to the extent permitted by law), for any losses, damage, costs or inconvenience suffered by passengers or any other person, or for loss or damage to any property (including bikes).  

Lost Property: Bikes left on the rack will be treated as lost property by the relevant bus company who will keep hold of them. Find out more about lost property on Wellington's public transport

 


Feedback

If you experience any problems when using the bike racks please inform the driver immediately. You can also contact Metlink via the online feedback form or call Metlink on 0800 801 700.