Disability assist dogs

disability dogs
Disability assist dogs can travel on all Metlink trains, buses and harbour ferries at any time of the day. This is specified under the Dog Control Act 1996.

You can request to use one the priority seats and your dog should sit on the floor  bside you not on a seat or your knee. You and your dog can travel at any time.

A disability assist dog is a dog certified by a recognised organisation as a dog trained or being trained to assist a person with a disability and Metlink staff may request to see an identification card from one of these recognised organisations:

Blind Foundation Hearing Dogs for Deaf People New Zealand
Mobility Assistance Dogs Trust New Zealand Epilepsy Assist Dogs Trust
Top Dog Companion Trust Assistance Dogs New Zealand
Perfect Partners Assistance Dogs Trust  

Taking your pet on public transport

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Under the new Conditions of Carriage you are able to take your pet on Metlink trains and Wairarapa bus services from 30 April 2018.

This will extend to Hutt Valley Metlink bus services on 17 June 2018 and the full Metlink network on 15 July 2018. Until these dates these bus services are covered by the operators' conditions of carriage and pets are not permitted except on the harbour ferry services (external link) .

Your pet needs to be inside a suitable pet carrier - not just a bag! The carrier can be stored in the luggage space or on your lap. Other things to be aware of:

  • Your pet is your responsibility, including getting on and off the bus, train or ferry
  • You can only take your pet during off peak times (9:00am to 3:00pm and after 6:30pm during week days, and all day weekends and public holidays)
  • If the vehicle is crowded, Metlink staff can ask you to wait for the next service
  • If your pet is disrupts other customers you may be asked to get off at the next stop or station.
  • The good news is they travel for free.
  • Pets are not permitted on ferries travelling to Matiu/Somes