Travelling with animals
Disability assist dogs
A disability assist dog is a dog certified by a recognised organisation as a dog trained or being trained to assist a person with a disability and Metlink staff may request to see an identification card from one of these recognised organisations:
|Blind Foundation||Hearing Dogs for Deaf People New Zealand|
|Mobility Assistance Dogs Trust||New Zealand Epilepsy Assist Dogs Trust|
|Top Dog Companion Trust||Assistance Dogs New Zealand|
|Perfect Partners Assistance Dogs Trust|
Taking your pet on public transport
- Your pet is your responsibility, including getting on and off the bus, train or ferry
- You can only take your pet during off peak times (9:00am to 3:00pm and after 6:30pm during week days, and all day weekends and public holidays)
- If the vehicle is crowded, Metlink staff can ask you to wait for the next service
- If your pet is disrupts other customers you may be asked to get off at the next stop or station
- Pets are not permitted on ferries travelling to Matiu/Somes as this is a wildlife sanctuary.
If you are travelling with your pet and see a disability assist dog (guide doge) entering the bus or train, please advise the handler that you have a pet on board. If possible, it is helpful to move with your pet to the rear of the bus or train carriage, so that the disability assist dog (guide dog) team can get settled without added distraction.