Getting there on time

We are committed to providing a transport service that you can depend on to get you where you want to go and on time. So, if your watch or phone is as little as a minute or so off, you are more likely to miss your train. 

To avoid this, you can synchronise your watch or phone to ours by downloading an atomic clock app from either Google Play (external link) (external link) or the App Store (external link) (external link) , which both have many free apps available. Alternatively, you can set your watch or phone to the digital clock above the Customer Service Kiosk in Wellington Railway Station.

Getting a seat

More people are catching our trains than ever before, and while there's an ongoing project to improve our train capacity (external link) , in the meantime we want to give you a bit more information on how to find a seat on our busier services. 

Girl standingOur Matangi train services, which run on the Kapiti, Johnsonville, Hutt Valley and Melling Lines, are designed to have 60% of customers seated and 40% standing when the trains are full during peak times. They've also been designed for customers to stand safely with lots of handholds, either on the seats or overhead.

There are some things you can do to make it more likely you can get a seat:

  • Catch the services starting further down the line – for example, if you live in Tawa catch the services that start in Porirua, rather than those that stop at Paremata and Plimmerton.
  • Get in a carriage towards the end of the train – the carriages that arrive and depart closest to Wellington Station are the most popular. Try walking up the platform to the carriages further away.
  • Bags and feet don't need seats – politely ask people to remove their belongings from spare seats, and ask people to move across if there are spare seats by windows. 
  • Travel earlier or later during the peak period – we have provided information on the average loading for services to and from Wellington Station during peak. We will update these regularly to help you plan your journey.

Please remember that the green seats on all our trains are priority seating and you should stand for people who need it more than you.