Total Mobility card3

Total Mobility provides access to subsidised door-to-door transport for people who cannot independently use regular public transport services because of a permanent impairment or illness.

Eligible customers receive a 50% discount, up to a maximum of $40 per trip, on eligible door-to-door transport provided by our 11 approved transport operators and includes wheelchair accessible services.

Talk to your support agency about eligibility or contact us for more information.

Total Mobility Transport Operators

Approved Transport Operator

Contact Number

Wheelchair Accessible

Airport & City Shuttles

04 977 7406

Yes

Driving Miss Daisy

0800 948 432

Yes

Freedom Companion Drivers

0800 956 956

Yes

Golden Oldies

04 528 2868

Yes

Hutt & City Taxis

04 570 0057

Yes

Kavale Ltd

04 801 8011

Yes

Kiwi Cabs Ltd     

04 389 9999

Yes

Masterton Radio Taxis

06 378 2555

No

Paraparaumu Taxis

04 296 1111

Yes

Porirua Taxis

04 237 6099

Yes

Wellington Combined Taxis

04 384 4444

Yes

    

Total Mobility Support Agency

Contact number

Age Concern Wairarapa

06 377 0066

Age Concern Wellington

04 801 9338

Blind Foundation

0800 243 333

CCS Disability Action Wellington

04 567 8910

CCS Disability Action Wairarapa

06 378 2426

Dementia Wellington

04 972 2595

Epilepsy Association of NZ Wellington Branch

04 586 2420

Greater Wellington Regional Council

04 830 4256

Idea Services

0800 442 442

Kimi Ora School

04 567 5834

Laura Fergusson Trust

04 567 6024

Mary Potter Hospice

04 801 0006

Metlink Phone Assessment

04 830 4256

Motor Neurone Disease Support Group Wellington

04 569 2825

Multiple Sclerosis - Wellington Society

04 388 8127

Parkinson's NZ Charitable Trust

04 566 0401

Pathways Health

04 473 9009

Stroke Central Region Inc.

04 298 8585

Te Omanga Hospice

04 566 4535

Well-Able Information & Equipment Services

04 298 2914

Wellington City Mission

04 282 1410

Frequently Asked Questions

You may be eligible for Total Mobility if you have a permanent impairment or illness that stops you from undertaking one or more of the following five aspects of a journey by yourself on public transport in a safe and dignified manner:

  • Getting to the place where the transport departs
  • Getting onto the transport
  • Riding securely
  • Getting off the transport
  • Getting to your final destination point.

Whether or not you have access to local public transport in the area that you live or travel to/from are not taken into consideration when determining eligibility.

If you are a member of an approved support agency (see the list above), you should contact them directly to arrange a Total Mobility assessment.  If you are not a member of an approved support agency, contact Metlink.

The assessment usually takes 20-30 minutes and includes the assessor taking a photo of you for printing onto your Total Mobility identification card. You can have the assessment at your own home or at the support agency office.  We can also visit hospitals etc.

We will write to you within 10 days to advise the outcome of your assessment. 

Your new Total Mobility card will come with instructions and a copy of the Terms and Conditions of Use.  Please read these carefully before using your Total Mobility card for the first time.

To use your card

  1. Contact your preferred Total Mobility transport company to book a trip
  2. Give your Total Mobility card to the driver at the start of the trip
  3. Pay the driver at the end of the trip
  4. Keep a copy of your receipt

Remember: If you do not give your card to the driver at the start of the trip, you will not get the Total Mobility subsidy and will be charged the full fare.

total mobility infographic v3

Yes. Please let the transport operator know you need a wheelchair-accessible vehicle and are a Total Mobility member when booking your transport. Try to book your wheelchair-accessible service in advance wherever possible because evenings and weekends are popular times.

In the Greater Wellington region, the Total Mobility subsidy is 50% of the total fare, up to a maximum of $40.

If the total fare is more than $80 the customer must meet the additional cost and pay this directly to the driver.

Yes. Other regions using electronic cards are:

  • Auckland
  • Canterbury
  • Horizons (Levin-Wanganui-Taumarunui-Dannevirke)
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Marlborough
  • Hawke's Bay

If you are travelling to the regions below you will need to contact us at least seven days prior to your travel and we will post you vouchers to use. The regions still using paper vouchers are:

  • Bay of Plenty
  • Gisborne
  • Waikato
  • West Coast

No, only you are permitted to use your Total Mobility card. Your caregiver may travel with you but can’t use your card to travel on your behalf, for example to run errands, or for personal travel reasons.

Yes, but remember as the eligible Total Mobility customer you must remain in the vehicle for the entire time that your companion travels.

The information provided as part of the eligibility assessment for Total Mobility will be used to establish your eligibility for Total Mobility, it may also be used for statistical and research purposes which will not identify you as an individual. This information may be accessed by employees or representatives of the Greater Wellington Regional Council and your disability support agency (if any). When required for audit purposes, information may be accessed by the agents, employees, contractors or representatives of the New Zealand Transport Agency and their auditors, or any Crown entity performing similar roles.

All personal information will be held securely and protected against loss, unauthorised access or misuse.

If you do not provide the information requested (including an approved identification photograph), you will not be able to register as a member of Total Mobility and you will not be eligible for any subsidy.

Under the Privacy Act 1993 you have the right to access personal information about you held by Greater Wellington Regional Council and your disability support agency for Total Mobility purposes. You are also have the right to request that we correct any information held about you.

You must immediately notify Greater Wellington Regional Council and your disability support agency if any information provided to support your application for Total Mobility changes or if there is any other change of circumstance which may affect your eligibility for Total Mobility.

Contact Metlink if you have any questions about the personal information we hold about you, or click here to view the Greater Wellington Regional Council’s Customer Privacy Policy.