wheelchair sticker train webTrains

Priority seating is available on Metlink trains and is intended for the following people:

  • People with disabilities and mobility issues
  • People with prams or buggies
  • Pregnant women
  • Seniors
  • Young children (under 5 years old)

In Matangi trains, priority seating areas can be identified by the green seats, which are located in the low floor carriage. Look out for the wheelchair and bicycle symbols on the exterior of the train help to identify these carriages.

This seating is not reserved; it is first come, first served. It is not the train staff’s responsibility to move people in or out of these seats.

If you are sitting in the priority seats we request that you offer your seat to any of the people described above.

Buses

priority seating sticker web

Priority seating is available on all Metlink buses and is intended for the following people:

  • People with disabilities and mobility issues
  • People with prams or buggies
  • Pregnant women
  • Seniors
  • Young children (under 5 years old)

The shared priority seating area at the front of most Metlink buses can be easily identified by the green seats and the wheelchair and pram symbols.

This seating is not reserved; it is available on a first-come, first-serviced basis. 

Our drivers are not responsible for moving passengers in and out of these seats.

If you are sitting in the priority seats we request that you offer your seat to any of the people described above.

Wheelchairs and mobility scooters

All Metlink buses are wheelchair accessible. However, some mobility devices are not allowed on Metlink buses due to their size and weight.

See our accessibility guide for accepted wheelchair dimensions and more information.

Kneeling buses

Kneeling buses can expel air out of their suspension on one side to reduce the step height for passengers. Just ask the driver to make the bus kneel if you need it.

*We still have some older buses in our fleet that do not meet our current accessibility requirements.  These buses do have ramps but they may not be able to accept larger mobility aids.  They also have priority seating areas towards the front of the bus but they might not have green seating.

These older buses do not show as wheelchair accessible on our real time information signs.