Getting a seat on the train
More people are catching our trains than ever before.We want to give you a bit more information on how to find a seat on our busier services.
Our Matangi train services, which run on the Kapiti, Johnsonville, Hutt Valley and Melling Lines, are designed to have 60% of customers seated and 40% standing when the trains are full during peak times.
The Matangi trains have been designed for customers to stand safely with lots of handholds, either on the seats or overhead
Getting a seat
There are some things you can do to make it more likely you can get a seat:
- Catch the services starting further down the line - for example, if you live in Tawa catch the services that start in Porirua, rather than those that stop at Paremata and Plimmerton first.
- Get in a carriage towards the end of the train - the carriages that arrive and depart closest to Wellington Station are the most popular. Try walking up the platform to the carriages further away.
- Bags and feet don't need seats - politely ask people to remove their belongings from spare seats - and ask people to move across if there are spare seats by windows.
- Travel earlier or later during the peak period - we have provided information on the average capacity for services to and from Wellington Station during peak. We will update these quarterly to help you plan your journey.
Please remember that the green seats on all our trains are priority seating and you should stand for people who need it more than you.
Average capacity on peak commuter services
We have provided capacity figures for morning and afternoon peak services to help you decide if you should travel earlier or later to get a seat.
Any service running at over 60% capacity (highlighted in red) means that some customers will be standing. Taking an earlier or later service may help ensure you get a seat.
The capacity figures are measured as the service arrives at Wellington Station. The percentage is how full the train is - over 60% means people will be standing.
If you can catch the 5:30 am, 6:30 am or 8:30 am services into Wellington and avoid the 4:55 pm, 5:17 pm and 5:35 pm services in the evening you are more likely to get a seat.
The 6:46 am and 7:03 am services from Plimmerton to Wellington are the only two with over 60% capacity. The remaining services are generally less than 50% capacity.
There should be seats on most services from Porirua to Wellington and Wellington to Porirua average under the 60% capacity. The busiest services are the 8:24 am to Wellington and the 5:45 pm to Porirua.
Services from Upper Hutt to Wellington tend to be busy after the 6:40 am service with the busiest service at 7:40 am with over 80% capacity. In the afternoon services are all less than 60% capacity. Off peak, the 10:30 am service from Upper Hutt to Wellington can get close to 60% capacity.
The 7:00 am service from Taita to Wellington has the lighter usage. Otherwise wait for the 8:20 am service. Avoid the 5:13 pm service in the afternoon.
As long as you don't catch the 7:16 am or 7:54 am services from Melling to Wellington you should be able to find a seat.
The busiest services on the Johnsonville Line are the 7:45 am and 8:00 am.
The Wairarapa Line is different from those with Matangi trains. The carriages are different configurations. Services where the capacity is 75% or less are fully seated. Only 21 people are permitted to stand in each carriage. We know commuters on the Wairarapa Line have not been getting the high level of service they're entitled to expect from Metlink. Too often, there is standing room only. We're looking to modify some carriages used on the line, which will allow us to add more carriages at peak times. Learn more.
The busiest services on the Wairarapa Line are the 5:45 am and 4:25 pm.