Buses, trains, and stations may be monitored by closed circuit television (CCTV) cameras. The main purposes of CCTV are to:

  • Ensure customers, employees and the general public feel safe using the Metlink network
  • Monitor public places to help reduce crime
  • Keep stations and train depots secure, and
  • Assist in the investigation of safety or rail incidents

Greater Wellington Regional Council owns and is responsible for CCTV systems on the Metlink rail network. CCTV cameras on buses are owned and operated by the relevant bus companies.

CCTV cameras and security patrols on the rail network were introduced in the early 2000s, following an increase in personal security incidents and car theft. Since then, new CCTV systems have been progressively installed at rail stations, car parks, train storage yards and on board trains. CCTV cameras at stations and carparks are now monitored 24/7. Images of incidents may be passed to the police and other authorities such as the rail safety regulator.

Greater Wellington Regional Council has a policy that governs the use of CCTV cameras on the rail network to ensure compliance with the Privacy Act 1993 and that that any images captured, collected and stored are handled in a confidential manner that protects an individual’s privacy. 

A copy of the CCTV Policy and a list of CCTV camera locations is available here PDF - 502 KB.

GWRC Operated Camera Surveillance

GWRC operates camera surveillance as shown in the table below.

Location

Purpose

Camera Types

Rail Station facilities (stations, subways, bridges, carparks)

  • Crime prevention
  • Public and staff safety
  • Operational Situation Awareness
  • Fixed cameras
  • Mobile cameras
  •  Fixed cameras
  • Mobile cameras

Within the passenger saloon on Metlink trains

  • Crime prevention
  • Public and staff safety
  • Fixed cameras
  • Fixed cameras

On the front and rear of Metlink trains

  • Public and staff safety
  • Fixed cameras
  • Fixed cameras

Train security and operating staff

  • Crime prevention
  • Public and staff safety
  • Body worn cameras (includes audio)
  •  Body worn cameras (includes audio)

Parks and recreational spaces e.g. regional and forest parks

  • Crime prevention
  • Public and staff safety Monitoring of access
  • Monitoring of trail usage
  • Monitoring of wildlife
  • Monitoring of pests
  • Fixed cameras
  • Mobile cameras (includes audio for wildlife monitoring only)
  • iPhones (includes audio)
  •  Fixed cameras
  • Mobile cameras (includes audio for wildlife monitoring only)
  • iPhones (includes audio)

Akura Nursery, Masterton

  • Crime prevention
  • Public and staff safety
  • Fixed cameras
  •  Fixed cameras

Harbours

  • Monitoring of harbour conditions
  • Fixed cameras
  •  Fixed cameras

GWRC Masterton Office

  • Crime prevention
  • Public and staff safety
  • Fixed cameras
  •  Fixed cameras

GWRC managed forestry blocks

  • Crime prevention
  • Monitoring of access
  • Monitoring of trail usage
  • Fixed cameras
  • Mobile cameras
  • Fixed cameras
  • Mobile cameras

River banks and bridges e.g. Martinborough SH2 bridge

  • Monitoring of river conditions
  • Fixed cameras
  •  Fixed cameras

Various locations across the district

  • Environmental monitoring
  • Surveying on flooding
  • Monitoring of wildlife
  • Monitoring of pests
  • Evidence collection under the Resource Management Act 1991
  • iPhones (includes audio)
  • iPads (includes audio)
  • Mobile cameras
  • Drones
  •  iPhones (includes audio)
  • iPads (includes audio)
  • Mobile cameras
  • Drones

 

Unless otherwise specified above audio recordings are not made as part of the footage.

Appropriate signage is available in areas where camera surveillance is in operation. Covert use of camera surveillance systems may be considered when one or more of the exemptions to Privacy Act Principle 3 applies, e.g. if non-covert use would prejudice the purposes of collection, or would prejudice the maintenance of the law, including the prevention, detection, investigation, prosecution and punishment of offences.

Surveillance footage will only be viewed by authorised people in accordance with the purpose it was collected for or to ensure the system is operational.

In the event of activity being recorded on our surveillance cameras which appears to be unlawful, we may pass that footage of the incident over to Police for the purpose of an investigation. Likewise, if the Police believe some unlawful activity was carried out then they may view or ask us to hand over any footage that may assist in their investigation.

No attempt is made to identify individuals from footage except in relation to a reported or suspected incident requiring investigation.

If you would like to request access to camera footage you can contact us at democraticservices@gw.govt.nz.

Operator Controlled Camera Surveillance

A number of operators utilise camera surveillance whilst providing services to GWRC. The following table provides further details:

Location

Operator

Privacy Statement

Wellington, Hutt Valley, Porirua, and Wairarapa bus services

Tranzit

https://tranzit.co.nz/privacy-policy

Kapiti bus services

Uzabus Ltd

 

Wellington and Eastbourne bus services

NZ Bus Ltd

http://www.nzbus.co.nz/privacy

Newlands and Porirua/Tawa bus services

Mana Coach Services Ltd

 

Train security and operating staff bodyworn cameras

Transdev Wellington

http://www.transdevwellington.co.nz/footer-pages/privacy-disclaimer/

 

Please refer to the relevant Operator’s Privacy Statement for further information about what information they collect, who they share it with and how to request a copy of footage.