Every year Greater Wellington Regional Council commissions an independent survey of Metlink's customers’ experiences of public transport in the region.

This year a new survey was conducted to meet the New Zealand Transport Agency new reporting guidelines. Below you will find a snapshot of the highlights of the survey results.

You can read the full 2016/17 Public Transport Passenger Satisfaction Survey. PDF - 4.7 MB

3330 WRC PT customer satisfaction survey Infographic 2017 FINAL 2

Public Transport Customer Satisfaction Report 2017 PDF - 4.7 MB

Public Transport Customer Satisfaction Report 2016  PDF - 4.7 MB

Public Transport Customer Satisfaction Report 2015  PDF - 3.8 MB

Public Transport Customer Satisfaction Report 2014 PDF - 2.7 MB