In July 2016 Transdev began operating Wellington's rail services. Under the new operating contract, performance measures were introduced to deliver a stronger focus on improving customer experience.

The new performance measures focus on::

  • Reliability - the train service does not leave early, stops at all stations and is the correct size.
  • Punctuality - any service less than 5 minutes late is on time.

Transdev is financially penalised for any service that does not meet these criteria.

Under the old operator contract, rail services are recorded as ‘on-time’ when they are within five minutes of the scheduled time running in and out of Wellington Station.

On-time performance


on time performance

On time performance 2

Performance on each line

Wairarapa Line continues to to be of concern. We are working to deliver changes to the operation of Wairarapa Line over the next few months to improve performance.

by line