Lost property on the train

Items found anywhere on the Metlink rail network are sent to the Customer Service kiosk at Wellington Station.

If you have lost an item, call 04 498 3013 Monday to Thursday between 6.30 am and 7.30 pm, Friday between 6.30 am and 8.30 pm, Saturday and Sunday between 9.30 am and 4.30 pm. You can also email lost.property@transdevnz.co.nz

Lost property is held for two weeks, then depending on the item, forwarded to the Police or charity.


If you have left something on one of the other Metlink services please contact the transport operator directly.

Lost property on a bus

Items found anywhere on the Metlink bus network are sent to the respective operator.

Each operator has different operating hours and you will need to contact them directly.

If you are unsure which operator to contact, call the Metlink Service Centre on 0800 801 700 with the route number and they will help you.

Lost property on the harbour ferry

East by West Ferries (external link)

Lost property on the cable car

Wellington City Cable Car (external link)