Metlink Contact Centre has relocated to temporary premises and and is operating on reduced hours.

They will be available to answer your calls from 7:30 am to 8:00 pm. 

Please ring 0800 801 700; email or fill in the online form.

If you are looking for up to date information on bus replacement services, bus services or train services check our Service Update section. 

Call the Metlink Service Centre on 04 801 7000 or 0800 801 700 for help with the following:

  • Planning your journey
  • Finding out the time of your next service
  • Advising how much your journey will cost
  • Talking you through using the Journey Planner
  • Taking feedback and passing it on to the appropriate person

The Metlink Service Centre is open every day except Christmas Day:

  • Monday to Friday:  6:00am - 10:00pm
  • Saturday: 7:00am - 9:00pm
  • Sunday and Public Holidays:  8:00am - 8:00pm

If you need timetable and fare information outside of these hours, the following services are still available: