Online feedback form

We welcome your feedback.

Please let us know if you have feedback about our services. Send us a message using the form below or call the Metlink Service Centre on 0800 801 700.

Once you submit the form, we’ll pass your feedback to the right person who will get back to you as soon as possible. This could be one of Metlink’s operators.

We need some details.

Please note: You are entering personal details into our form. We will not share your contact information with a third party for any reason other than contacting you about your feedback.


To give feedback for the On-Bus Announcement system, please use this form:

On-Bus Announcements Feedback form









We welcome your feedback. Please first check your app store to confirm that you are using the latest version of the app, as issues may have already been fixed in recent updates. We update the Metlink app every few months to fix problems and make improvements.



Last published: Thursday, December 7, 2023 at 4:02 AM