Online feedback form

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We welcome your feedback.

Please let us know if you have feedback about our services. Send us a message using the form below or call the Metlink Service Centre on 0800 801 700.

Once you submit the form, we’ll pass your feedback to the right person who will get back to you as soon as possible. This could be one of Metlink’s operators.

We need some details.

Please note: You are entering personal details into our form. We will not share your contact information with a third party for any reason other than contacting you about your feedback.

First name *

Last name *

Phone number *

Email address *

Bus route or train line

Vehicle licence plate

Vehicle number

Snapper card #

From (where you boarded)

To (where you disembarked)

Date of incident

Time of incident

Location (bus stop, station name, etc)

Optional attachment

Feedback comments *

Last published: Tuesday, May 30, 2023 at 7:16 AM

Online feedback form

We welcome your feedback.

We need some details.

To give feedback for the On-Bus Announcement system, please use this form: