Conditions of carriage

These conditions of carriage form the basis of our contract with you if you travel with us, or you are on one of our buses or trains (Vehicles) or on any of our premises that form part of the Metlink public transport network.

You agree to, and are bound by, these conditions as well as the conditions of use specified on paper Tickets (where applicable), and terms specified on the Metlink website when you choose to travel on the Metlink public transport network by boarding one of our Vehicles, or if you are on one of our Vehicles or any premises used as part of the Metlink public transport network, for any other purpose.

These conditions may change from time to time and will be provided on our website. 

Our staff are required to ensure that these conditions are adhered to and where relevant may exercise discretion in ensuring that these conditions are complied with on our behalf.

We take our obligations under relevant consumer laws seriously and strive to meet the guarantees applicable to our services under the Consumer Guarantees Act 1993. These guarantees are that the service you receive will be carried out with reasonable care and skill and will be reasonably fit for its purpose. Subject to paragraph 1.6, nothing in these conditions is intended to limit or replace any of our obligations or your rights under relevant consumer law.

If you are using our services for the purposes of a business, you agree that the provisions of the Consumer Guarantees Act 1993 do not apply.

Various terms are defined in the Definitions section and Section 21 of the document.

Last published: Monday, September 28, 2020 at 12:57 PM