You must have a valid Ticket or proof of entitlement to travel on our services. You must keep your Ticket safe, undamaged and unaltered for the whole of your Journey and present it on request. Otherwise you may be required to pay another fare or asked to leave the Vehicle.
Each Ticket is valid under its own conditions of use as specified on paper Tickets, the Metlink website tickets and fares section and these conditions.
You must pay the correct fare for your entire Journey in accordance with the Metlink fare schedule, the conditions of use printed on Tickets and these conditions.
Information about Metlink fares including how fares are calculated, zones, fare types, concessions, Ticket prices and how and where Metlink Tickets can be purchased are set out on the Metlink website tickets and fares section.
You can buy some paper Tickets on board our Vehicles with cash. However, most Tickets (including rail ten trip tickets and monthly passes, and those stored on Snapper Cards) need to be purchased in advance. EFTPOS facilities are not available on our Vehicles. For a copy of the Metlink fare schedule and more information about fares and how Tickets are purchased go to our tickets and fares section.
Off-peak hours are between 9am and 3pm and after 6:30pm on weekdays; and all day on weekends and public holidays. These are also the hours for free travel on SuperGold Cards.
You may purchase a cash or prepaid Ticket for another person or give your Ticket to another person. In either case, the new holder of the Ticket will be the lawful holder, and will be bound by these conditions, any conditions of use specified on paper Tickets and / or the Metlink website.
Metlink staff may ask to inspect your Ticket. If you fail to produce a valid Ticket for your Journey, you may be asked to leave the Vehicle or pay another fare. You will not be eligible for a refund should you later find a missing Ticket.
You may not travel on a Vehicle beyond the point for which you have paid a fare or beyond the time for which your Ticket is valid, or otherwise evade or attempt to evade paying the fare for your Journey. If you continue to travel, you will be required to pay another fare or to leave the Vehicle.
If you have a Ticket that allows you to change Vehicles, you may start, or break and resume, a Journey at any station or bus stop, as long as the Ticket you hold is valid for the services you want to use.
If you have to change from one train to another to complete your Journey, you may use a Metlink rail transfer ticket in conjunction with a rail cash or 10-trip ticket valid for your entire Journey, subject to the terms and conditions for free rail transfers specified on the Metlink website in our tickets and fares section and on the back of the transfer tickets.
Snapper Card use on bus
Snapper Card is the preferred method of fare payment on Metlink buses. Where you wish to pay by cash, it is preferred that you pay the exact amount. Bus drivers have a limited cash float and may not be able to provide change. If correct change cannot be given, you may still travel with us but the driver will hold your cash, issue you a “discretionary ticket”, and ask you to approach them again before leaving the bus to check if the correct change has become available. If the correct change is still not available when you check back with the driver, the driver will return your original cash tendered in exchange for your discretionary ticket (including your name and phone number) and you may leave the bus without paying. We may follow up with you to recover the fare.
If you are using a Snapper Card, the card must be loaded with a valid travel pass or a stored value of at least the minimum permissible fare amount for the Trip you wish to take at the initial tag-on. Otherwise you may not be able to use it to travel with us and you may be required to pay another fare or leave the bus.
When using a Snapper Card, you must validate your travel at the start of your Trip by tagging on, and at the end of your Trip by tagging off.
If you pay for your bus travel using stored value on a Snapper Card, Snapper calculates the fare for your bus Journey based on the number of zones you travel through, even if you transfer between buses to complete your Journey. Terms and conditions that apply to obtaining this Journey-based fare are available in our tickets and fares section.
When using stored value on a Snapper Card, if you do not tag off at the end of your Trip, a penalty may be applied to your card and transfers onto the next bus will not be available. The penalty fare will be the maximum cash fare that would be payable from where the Trip started to the end of the bus route. For children, the child cash fare is used to calculate the Penalty fare; for all others, the adult cash fare is used.
When using a travel pass loaded on a Snapper Card, the pass will not work if the card’s stored value has a negative balance.
Journey-based fares on Metlink buses are available for customers paying the fare with a Snapper Card, subject to the terms and conditions for free transfers specified on the Metlink website in our tickets and fares section. These conditions include that you must tag on a new bus within 30 minutes of tagging off the previous bus.